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Delta Airlines

 

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1-800-221-1212 Press 0 at each prompt, ignoring messages.
 
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Comments

Date Comment
5/15/2012 In October of last year my husband and I made reservations to visit my daughter in Indiana and due to a chronic illness I was unable to go at that time. Delta refused refund saying I needed to have a doctor's excuse but since this is a chronic condition I know what I have to do to live with it and I cannot run to the doctor each time I have problem. They said I had a year to use my paid for flights but now I cannot reach them in any manner and Orbitz tells me these are nonrefundable or non transferable. This is very wrong.Iam not well enough to travel and would like to give thes to my son and his wife but they will not allow that even with extra moniey being paid. This very very wrong, they have cheated my husband and I out of over $600. and since we are elderly we are stuck and this hurts very much when you are on a fixed ncome. I flew to South America a few years ago with this company but will not use it again.
Janise
4/27/2012 My son flew delta. He is legally blind and this was his first flight ever. It is on his ticket to meet and greet at every lay-over. Never happened. Now they want to blame him. Delta does not care about the disabled. Everybody with a bad experience needs to file a complaint with the us dept of transportation. My family will never fly Delta again.
sue
3/26/2012 My name is Melton, i arrived here in manila March 22 at 10:30 in the evening with the airline of Delta 173. i was waited for2hours for my baggage. but i did not found my baggage into a baggae claim area, i was so dissappointed, i was sick and tired of it. anyway i would like to give the details of my flight. my ticket number is # then my confirmation ticket # then reservation is #here is my flights#5772 Huston Texas. Then Flight #621Minnesota to Narita.then Delta Flight#173 Narita to Manila. the color of my bag is blue green. i hope thru this email of me will return my baggage.
Melton
3/23/2012 Ive been trying to file an online report about by bags. I had not recieved any word on the where abouts of my luggage. I flew in on 09 March 2012. I Still havent recieved word about my baggage and It is the 23 March 2012. I am active duty military and I need the contenets of my bag for my uppcoming deployment. Ive tried several times to file a claim on-line so that I may be reunited with my bag or reimbursed a portion of the cost of my belongings to helo replace them, but Im unable t. Everytime I try to submit my claim, Its kicked back and erased. Ive tried to complete the claim 9 times today. Its been kicked back and erased everytime. I deploy in a 6 days and I would really appreciate it if someone rendered me some assistance. Please and Thank you.
J'Marcus
3/23/2012 This all sounds very scary. I have to fly on Delta in May, I sure hope all goes well. I was going to get a Skymiles Card, but have since decided against it, I don't need all that hassle, and besides I have the money to pay, lol. Things have changed with Delta, but again, SO HAVE TIMES.
karen
3/2/2012 I am extremely appalled as to why Delta Airlines debited my personal account, they had absolutely no reason to and absolutely no authorization, they have done this in the past before. The problem is that when you do call to complain, they give you a Complaint number or some ridiculous number to write down as a reference and then when you do call again, you have to start all over when you give them the number. I will fight this to the bitter end and I would like everyone out there to know that Delta Airlines does this sort of thing. I am fed up with the airlines who feel that they they can do what they want with no authorization. I am in the process of blocking DELTA airlines from using my Credit card.
Abita
1/3/2012 Delta - I am very disapointed in the treatement that was received from your Atlanta Office in regards to my mothers reservation and flight into Atlanta Georgia from Ontario California. Please read email sent to the AAA travel Agent/Representative Rosanne Leino in Victorville California requesting assistance in this matter. I feel that this was not the travel agencies fault in this matter, but the very poor customer service that was received by Delta Airlines and the representatives. I feel that my mother should be compensated for this treatment. As stated in the email below she is 72 years old and selected the original flight 2 months prior to her arrival that would be confortable for her 4 hour flight out of California to Atlanta and prior to her coming less then 3 weeks Delta change her confirmed flight to come in at 5:30 am the next day not to mention she received no wheel chair assistance upon her arrival. Hello Rosanne, I hope your Christmas Holiday went well. The reason I am writing to you is because I need to know if you have a contact number for the Delta Airline customer service complaint department. While it wasn't your fault that my Mother(Geneva Williams) flight was changed even though I booked it 2 months in advance and it was confirmed we had no other chose but to accept the change since she was leaving in less then 3 weeks. What I am not accepting is when my Mom arrived in Atlanta on the 22nd at 5:30am. She was not given her wheel chair assistance that I had requested. The Delta associate that my Mom spoke with stated no wheel chairs were available for her even when it stated it on her ticket so therefore she was force to walk on her bad knee from the plane and then to the Train that takes you to baggage claim. I am not sure if you have ever been to the Atlanta airport but the distance from when a person come off there flight to baggage claim is approximate 5 miles. She is 72 years old and by the time she arrived to the baggage claim area she was very exhausted to say the least. She also could have passed out. I am very disappointed with Delta service and I fill that she should be compensated so therefore I am writing you because maybe you have as stated above a contact number or possibly a email or maybe you can forward my email. Thank you for you in advance for your assistance in this matter.
Sharon
11/9/2011 August 2011, I booked a flight to New Orleans. On the day I was suppose to depart tropical storm Lee was headed to New Orleans. I cancelled my flight and because it was due to weather they gave me a credit with no penalaties. I told the representative that I would reschedule another date. I called today to reschedule and the fare had doubled! I asked for a refund, and was told because the flights weren't cancelled they could not refund my money. Delta Airlines you are holding my hard earned money for ransom, and now want me to pay more! I will never use this airline again, and will warn all my friends not to use them also!
Marcia
11/6/2011 Recently received mailing by USPS from Delta, with photo of aircraft, with "offer" for "2 round trip airfares to anywhere Delta flies ...", 1 855 341 1577 rsvp 3565. In super-tiny font, it also says "not sponsored by or affiliated with Delta Airlines.." Yet they use a large triangular logo reminiscent of your DELTA AIRLINES logo!!! They are obviously "hitting on" the less sophisticated, expecting one to believe the "offer" is from you!
Henry
8/4/2011 I flew from Baton Rouge, LA to Malabo on July 26th and one of my bags was lost. I have been trying to locate the baggage for 9 days and as of this morning, I found out that it was delivered back to Baton Rouge, LA even though the destination on the ticket was Malabo, Equatorial Guinea, South Africa. Delta will not even deliver this baggage to my home, my wife has to travel to the airport in Baton Rouge and pick it up. I am very frustrated with this type of service and response from Delta even though I booked my ticket through Delta. If this is the way that you and your partners conduct business, it is very disappointing!!! I am a Medallion member and upon my return trip home, I will have achieved diamond status. I spend ~$6,000/month - ~$42,000/annually with Delta and am now being told that it is not Delta's responsibility but Air France. I have emailed Air France and have yet to receive a response. I have choices on which airline I choose to fly with and after experiencing responses ranging from not our problem to no response, I may have to consider my choices for future travels. I am not a satisfied Delta Medallion member! Regards,
Charles
8/3/2011 Delta Airlines- you lost my luggage. None of your employees were nice to me AT ALL and I was told my luggage would be on the next flight. I went back to the airport to get it and it still wasn't there. You told me you had no way of tracking it...THAT'S WHAT THE LUGGAGE TRACKING NUMBER IS FOR. Get on your computers and find people's belongings when you lose it!! Finally, the third time I went back to the airport(eight hours later,) my luggage was there. No one helped me with two huge bags and I never got a single apology from your airlines. Your customer service is terrible, your luggage claims representatives are unprofessional and rude. I asked if your airlines would hold onto my luggage so I wouldn't have to come back at night and the response I got was "It's not our responsibility to watch your bags." ARE YOU KIDDING ME?!?!? You are the ones that lost it in the first place, it is most definitely your responsibility!!! I called and spoke with someone about how terrible my experience was and how unhappy I still am. I was offered a voucher for a free flight of $50 to fly with your airlines again. Im sorry but that will pay for maybe my bag fees...just so you all can lose them again?? Thanks Delta, I can tell you guys really care about your customers...not.
Alana M
7/18/2011 I am so very upset with the way Delta has handled my experience. First I was suppose to leave Greenville SC on 7/16/11 at 6:00 am because I was flying home for my grandpas birthday party. Get to the airport at 5:00 am and sit down at the gate. The ticket agent walks up and types in the board that the flight is not leaving till 6:53 am. I go up and ask if that time is correct and she tells me that they are leaving late because the flight the night before came in late and the crew is still at the hotel. Now i wonder that over night they could not have called and told me that I didn't need to be so early or find another crew that was rested. So we finally leave Greenville a little after 7:00 am in flight to Detroit MI where I was to catch my connection and of course now miss my connection. The plane was still there for my connection and the walkway still connected but I was told they close the gate 10 minutes till takeoff and I could not board. They gave me a voucher for the next flight out which was not till noon. I was now stuck in Detroit till noon and had to arrange for new pick up. So it comes time for the flight and I was told to check in at my new gate for my ticket. The ticket agent in Detroit shows up and I go up to her to check in and she says very snotty that she has to open the flight go sit for 10 minutes. I do this and in those 10 minutes she starts calling for passengers to board. So I go back up and she ignored me till all passengers were on board. Finally land in Dayton around 1:00 pm. Last night when I was suppose to fly home we boarded the plane and pushed back from the gate and then sat on the tarmac for about 15 minutes, finally the captain came on and said the left engine was not working and we had to go back to have a mechanic look at it. WE sat on the plane for almost two hours with no a/c. They finally fixed the engine but when they opened the door to the plane the emergency shoot fell out and they could not get it back in. They offered us water that was warm once during the two hours we sat there. WE are told we cannot go anywhere that we have to get off. As we come up the walkway we are handed a card and told to call the number to rebook. I do and of course they cannot get me out till Monday night at 7:30. This is now after 9:00 on a sunday night and I have to call my dad to come pick me up. As soon as I cross over the security line they announce they have a flight leaving at 11:00 pm for us. I try to go back through along with about 25 others and was stopped by airport police because TSA was closed and are security clearance was done since we crossed over the exit line. Three TSA employees were still there but would not reopen to get us through. So know I have to miss an entire days work because I am stuck in Dayton. So this morning I call customer service to complain and all I was offered was $100.00 voucher to fly with them again. REALLY DO THEY THINK THAT IS COMPENSATION.
Emily
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