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Charter Communications

 

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Telephone Number

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1-866-472-2200 Press 0 at each prompt, ignoring messages.
 
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Comments

Date Comment
4/16/2012 4-16-12 modem is flickering in and out...............and the phone line with charter is down again......it was down, this past saturday, past thursday....and now today monday morning........charter is horrible. Phone line with At&T just fine never had a problem
charter blows!
4/14/2012 I have the unfortunate experience of having charter, the bundle package. My wife thought we were saving money by having the bundle package. As it turns out it was $75 more per month.The cable was horrible, finally fired the cable portion of our bundle. Charter CANNOT KEEP THE PHONE LINE IN OPERATION!!!!!!!! Charter has tried to fix my phone line over 20 times in the 2 years, I have made over 50 phone calls. I have to call from my home office AT&T line because it works. My wireless modem was replaced 5 times with 10 or so service calls scheduled then they told me about UBEE. UBEE is the charter upgrade as far as wireless modems go. THey have now replaced that twice, so Im on my 3rd UBEE. The internet goes down an avg of 2 a week for an hour or so and 20 times a week for a few minutes here and there. Charter is a horrible company, nice employees, but they know their products suck! Phoneline, wireless modem, internet connection (non modem related) and their cable were all and are still the worse I have ever had. I switched to Direct TV...NIGHT AND DAY! differnce, now if I could opt out and get another internet service I would in a heart beat! I wouldnt wish charter on an enemy!
charter blows!
4/12/2012 can anyone tell me why they have to send out 20 techs to hook up a bundle and niether one can hook up everything right? i've had trouble from day one. does anyone understand english or do i have to speak swaheelee or something?
richard parker
4/5/2012 does anyone from charter read these negative comments, since i have had a half a month of complete service i am going to pay half of my bill! i dont think they care
dave
4/4/2012 why is it thtat i haveto pay my bill in full when all of last week and this week i am not recewiving all of the stations i am paying for. this is annoying i am looking for another cable network!!!!!!!!!!!!!!
ART
4/3/2012 charter is worst internet provider available in Livingston Parish Louisiana.It is always going out. I switched to eatel.I pay more but I get reliable service.charter cable tv is getting worse and worse. I still have it ,but I am not satisified with the way charter keeps dropping highdefination channels from expanded basic.Charter has alsoin the past year dropped hall mark channel. Charter moved blackentertainment to that channel spot. Why were local channels dropped from the charter lineup?
medicine taker
4/2/2012 I have never been so frustrated in all my life as when I tried to order the bundle package and get it hooked up! I was ready to go postal! I got the biggest run around from everyone I talked to!! Ditto the worst ever customer service!!! Jay
CJ
3/5/2012 Charter is absolutly the worst service i have ever had in my life, i have had service since in moved to tennessee in july, and i have nothing but problems, i have had tech at my home every 3 weeks since then. i have even had a tech tell me that squirals are eating the lines, to disrupt the services.. never heard anything like this in my life.. then i get disconnected this morning , they tell me that they havent recieved any payments.. sorry to burst charters bubbles.. but i have my reciepts over 400.00 was paid and no show of payments..and service disconnected !!! BULLSHIT !!! then 3 phone calls and still cant get any help..i just dont understand this, talk to the billing dept, and they refuse to give me the corp. office number WTF
Lisa
3/1/2012 If you call phone repair you will get the U.S. does not matter if you have charter phone or not they cannot transfer the call. They are only allowed a 12% transfer rate. Every time you call check you bill, they will change something so it looks like they made a sale. If you get a tech sent out check your bill you will be charged sometimes even if you have the insurance. Just don't expect any thing to get fixed It wont be. There are very few who actually are trained to fix any thing and charter gets rid of them early since they are no great salesmen. Customer Support main job is to upgrade your services
hzel
2/14/2012 I am from New York, am 70 years old. I have been a cable customer for decades. From what I read on other sites Charter Cable seems to be tied in to Time Warner Cable. Both companies have been living hell. You cannot blame the representatives who answer the phone, but it seems that they are trained to give you horrible customer service. You are frequently "disconnected".There is no complaint resolution department. Supervisors are "unavailable". You cannot speak with the same person from call to call. Here in N.C. I am forced to call the company about the fact that my bill mysteriously increases every month.You can spend hours trying to get the rate you were promised & succeed but the next month it happens again. They swear the correction is on their computer system (a lie)& then you cannot reach or fault the person who promised you this. They are horrible monopolies. If you switch,you find they're all tied together.
Abused
2/3/2012 I finally had enough today and canceled Charter service. 4 years of constant outages. We stayed because it was less expensive than the alternatives, and we kept having hope that each time would end the problems. We are done. Our service was down every 2-3 months. When it went down again it was obvious that it was the lines again since they have worked on our neighbor's twice this week and and told them theirs MIGHT last until the next lineman comes out, It didn't and ours went out with theirs. Spent 30 minutes on the phone, they set up the appt for 3-5. I told them that if they found that they didn't need to get inside, to please let me know and don't leave us sitting there waiting. They didn't show up. I got a call at 5:15 from a machine telling me the problem was fixed. It was not of course at either house. Spent 45 more minutes on the phone to be told our signal was really bad. Yeah, you told me that this morning. I was then told, (not asked) that a tech was coming to our house between 7 and 9 tonight. That was our last straw. I had already waited from 3-5. Would not be a problem if this wasn't around the 50th time we have been through this in 4 years. I am not exagerating. Every outage usually requires 2-3 visits and hours on the phone and waiting at home, only to get to do it again in a couple months. Our last 3 day outage was at New Years. It is barely Feb. We are done. If you are experiencing contant outages, it will never get better. Even the techs that come out say they won't let them replace parts and fix the problems and just let them patch. They showed up at the neighbor's at 6:30, their appt was 3-5 also.... no call. Fixed for the moment and of course they didn't need to come in to do it. Ours ends on the 6th, 4 years is patient enough!
Teresa
1/15/2012 I want to Speak with a Customer Service Rep. here in the United States and not one in some third World Country that I can't understand what TO h e l l IS BEING SAID..Contact me on my E-Mail Address with a Number to call an American Custome Service Representative!!!!!!!!!!!!
Tim T. Sr
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