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Amtrak

 

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Telephone Number

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1-877-444-4773 Direct to human.
 
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Comments

Date Comment
4/25/2012 Amtrak is great, except for a conductor on the Crescent, Elliot Badger. He is a bully with a chip on his shoulder and several reports of passenger abuse. If you have a run in with this creep, be sure to report it.
Paul
4/15/2012 Worst customer service experience from James Ryan On train #281 from New York to Buffalo on Sunday April 15, 2012. Walked about 7 cars to get a cold drink after being on Train for 7 hours. I forgot that I had taken shoes off. Got all the way to snack car and James Ryan states can't be there with out shoes. I replied that I was Several cars back and I asked him if I gave him my money Would he buy it then. He snaps " I don't know what it costs" I gave him 2.00 and he looks at me and says " no shoes you Have to leave" I said where do you want me to stand. He snaps back to My seat. Wow what Ava's experience with Amtrak
Peter
4/10/2012 I am not sure if the Amtrak baggage transfer crew at Union Station in Chicago April 8, 2012 that had the responsibility to transfer skis/baggage for the Battle Creek Club Group from the California Zephyr train to the Wolverine train was incompetent or indolent or a combination of both. In any case the job was not done leaving the bitter taste of disappointment and creating hardship for those ski club members that did not have the skis and/or baggage unloaded with them at the end of their trip. The reason given for not having our skis transferred from the Zephyr to the Wolverine was the Wolverine did not have room. This was blatantly UNTRUE as the ENTIRE front baggage area in the passenger car I rode in from Chicago to Kalamazoo was available (two passengers placed their carry on luggage in this area but these two pieces could have easily been placed in the overhead racks). With employees more interested in excuses than in customer service it’s easy to see why there is a credibility gap between what Amtrak promotes and what their customers receive. I also add that most of the Amtrak employees I had had contact with on our trip from Michigan to Frasier Colorado and back were friendly and helpful. In my mind it’s a shame a few rotten apples got mixed in. A disappointed customer, Michael Jones.
iltski
3/25/2012 I was trying to bbok a seat on the train and two days before the departure date the price jumped by more then 100%. I had to make arrangements for work coverage etc. Be careful if booking with this disreputable company. Fly, its more reliable, thats what I am doing. AVOID AMTRAK.
Alexei
3/18/2012 Am I confused! I have been planning a trip to the West Coast and thought that it would be delightful to travel by train. Then I read the above comments. What a dilemma. Does anyone have anything good to say? I'm serious--where are the satisfied travelers-- or are there any? Barbara
Barbara
3/15/2012 I called Customer Service to get particular information. I didn't get what I was looking for (not their fault), but the two ladies - Wanda and Denise - were very pleasant. They let me down gently. I am disappointed, but can't complain. Richard
Richard
3/12/2012 oh wow this is crazy my story is even worse i was riding on the amtrack from sanjose,ca to iowa i had just got done moving all of my things across the country went thru a break up and was looking alittle like shit you know at my worst.I was on the train and wanted to move seats the conducter told me i couldnt or i could get off at the next stop.there is a train that you can stay up on at night if your not sleepy i met a few people from indiana and we played cards after that a conducter came sat next to us and told us we hasd to be quiet or we would get off i felt he looked racist the way all ofg the other people were not a problem anyways after that everyone went back to there seats i was last to go i wanted to read when i got back to my seat there was a man in my seat and he pulled his penis out grabbed me by my hair and put my head down to make me give him oral i screamed grabbed his hair and thru him down the same rude conducter came over wouldnt help me the whole traion saw this i called 911 the operator wanted to talk to him he refused i think his name was joe also.Then after that the next stop police took me off the train in omaha nebraska at 3 in the morning no trains ran until the next day they took the man that assulte3d me as well amtrack wouldnt let me get back on had to buy another ticket i cant even type anymore im about to have flashbacks im so disgusted the amtrack has alot of gangbangers drug addicts and people being released from prison i would advise women not to ride alone!
lisa
3/9/2012 what a lovely trip!
marty
3/7/2012 My husband and I took an amtrack train for our 25th anniverary and I was appalled with never being told we were put in a QUIET car. We had never heard of this. I was hit in the shoulder by apassenger young women and told I cannot talk. Later we asked about this so called Quiet car and was told yes. My husband asked where the signs were and we were told they did not have any. For two and Half hours we sat in an uncomfortable situation. We would like to use the train for travel but did not think this was right. We feel that at least the fare from Old Saybrook Ct to NY should be refunded or a pass given. On top of this we were celebrating 25 years of marriage. To have such an uncomfortable ride. Thank you for your time. Patti
Patti
2/25/2012 I love riding the train. Since a child I've ridden the train from East Texas to Columbus, Ohio, My birth home. I've taken the train from Ft. Worth all the way to Boston, Mass and had a wonderful trip. Many of my recent trips are from Ft. Worth to St. Louis. On Feb. 17th of 2012 I started that journey to connect with a cousin to drive to my aunt, her grandmother's funeral in Dayton, Ohio. The routing situation w Amtrak provides no train to Columbus, or Dayton, Ohio any more. I made the mistake of getting off the train in Texarkana to stretch, get some fresh air, and since I noticed the station open, use a larger bathroom than those provided on the train. Just as I approached the train, it began to move. The conductor saw and heard me as I was running, but he said I had waited too long. Ok, I was shocked, but I realized that probably the train could not stop once it began to roll? When I went back into the station at 9:20 p.m., the first words out of the ticket agent, Sheila's mouth were,"I don't know what you are going to do,I close at 10:00 you can't stay here,you can go over to the police station and ask them where you can go." I countered with Madam, those should not be the first words out of your mouth to me a customer of your rail service. She sarcastically responded, "I didn't miss the train." The ticket agent presented no solution to my dilemma. Another lady passenger offered to drive me to the next stop. The agent did not know where it was or at what time the train got to it. Finally I spokle with Paul in corporate. He authorized another ticket at no additional cost be issued to take the train on the next night, the only time the train runs. Fortunately, I was able to contact a friend of the family who still lived in Texarkana, the lady passenger and her daughter graciously provided transportation to that friend's home. The next night, the 90 year old friend was taking a long time driving in the rain to the station. When I got there it was super close to departure, no one was in the ticket office. I ran to the train with my stub and reservation number. The Conductor, Davis, after I told him I needed to get on the train. Yelled at me saying I was too late, I was not getting on that train. I begged, he shouted, and yelled at me bearing down toward me like I was some criminal. He is a big, white man, who was trying to intimidate me. I was afraid, but I continue to beg to get on the train. Three or four other people, who had gotten off to smoke, I think, were running to re-board the train. In his anger toward me the conductor had jerked up the yellow steps. When he saw the other passengers, he yelled to me, "get on the train. you better have a reservation." The steps were still down, another porter helped me scale the gap. The conductor put the step down for the other passengers. After the conductor got on the train, still regarding me belligerently and yelling, that he would put me off at the next stop, I gave him my name and reservation number. I called corporate on y cell, told them how I was being treated, and asked what should I do. The agent asked to speak to the conductor. By the time I found him. He had ascertained that I was telling him the truth. He never apologized. The disrespectful, belligerent, combative manner in which he regarded me had e churning inside. I went back to speak to him calmly ( I had remained, remarkably calm throughout his diatribe)I remarked that as the leader of the services on the train I realized his stress and responsibilities, however,nevertheless, the manner in which he interacted with me only added to both of our stress levels. He was calmer, offerred that he had authorized a ticket for me to be issued at Little Rock, Ark. but, he never apologized. The experience was traumatizing for me. The corporate office agents and customer service personnel were excellently cooperative. They assured that my bags, which were left on the first train, would get to St. Louis and be held for me there. The baggage agents in St. Louis made sure, after calling them,that the bags were secured for me. I have never had a bad experience with employees of AMTRAK before. Even in the old days of segregation, no white ticket agents or conductors ever insulted, disrespected are were rude to my mother and her children. I love riding the train and advertise the fact that passenger service still exists and is a better alternative in almost every case than the bus, whose positive customer service is just about non-existent, and in some cases the airlines due to baggage fees and pre-boarding invasion of privacy inconveniences. I hesitated to share this matter with anyone who has not ridden the train, because I want to see passenger travel use grow. I want to see routes added and service stepped up to the level of rail use and service in other developed countries. I have received only support to report this matter to corporate by other ticket agents along my route. I have to wait till Monday to speak to a customer relations service manager. I pray I will receive a just response to my complaint.
Shirley
12/16/2011 I am about to travel via Amtrak's Carolinian from Charlotte NC to Trenton NJ and am grateful for the "direct to human" phone number at the top of this page since I could not raise the Charlotte station by phone on several tries and "Julie" is not very useful. One thing I wanted to know was whether there was a "quiet car" on the Carolinian. There is not. With cellphones ubiquitous, I find this unacceptable. I only hope that the information that Charlotte long-term parking is free is correct. I do not know if my comment will appear with the paragraphing I have put into it. But I wish that other comments were paragraphed. Otherwise, most are just too dense for readability, which dilutes, even defeats, their purpose.
loulio
11/3/2011 WOW.. IM NEVER TAKING AMTRACK!!!! NOT WANTING TO HAVE A POOR EXPERIENCE!
CoolyHigh
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