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Metro PCS

 

Description

Metro PCS has no limits talk or text all you want. One Flat Rate (As low as $30 per month). No Contract, First Month Free. No Activation Fee and a State of the art network.
or 1-800-901-6266 User Provided Phone Number
or 1-888-863-8768 User Provided Phone Number

Metro PCS Corporate Office Headquarters HQ:
2250 Lakeside Blvd.
Richardson, TX 75082

Metro PCS Billing and Payments Mailing Address:
PO BOX 5119
Carol Stream, IL 60197-5119



 

Telephone Number

Phone Hint
1-888-863-8768 Review Needed Please Comment
 
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Comments

Date Comment
5/23/2012 Well. I see many customer´s complaints bu, What a representative would say about some ... minor details customers ALWAYS forget? Like... what kind of a cstomers calls to customer service WITHOUT knowing the phone number, the secret pin code or oven the name on the account!!!?? It is like the rep asking "may I have your phone number, please?" and the customer goes: "Uuuuuhhh... hold on. Let me aske my momma... MOMMAAAAAAA!"...Or the rep asking "When was the last time you made a payment on your account?" and the customer replies "About 3 months ago! So I don´t know why my service is OFF!!". ... . To customers who wannna call customer service I would recommend: FIRST: TURN THE MUSIC AND TV OFF!! ... SECOND: LEAVE YOUR MATE IN CHARGE OF THE CILDREN AND MOVE ASIDE!! ..... THIRD: FOCUS ON THE CALL -Stop babbling around like telling the whole story of your family members, the family jewels, how many stores are in your area just ot finnish asking for you voice mail password!- ..... FOURTH: DO NOT CALL INTOXICATED ..... FIFTH: HAVE ALL THE NECESSARY INFORMATION AT HAND - that is: phone number, name of account holder, secret pin number or passwords!!
sick of it
5/23/2012 MetroPCS sucks terrible horrible customer service. For over a week I argued, begged and pleaded at every level, 6 store reps, 6 online reps. In my opinion all of them incompetent and many rude. Autopay account deleted and recreate at least 4 times. Everyone keeps saying the same thing just go in and update to account info. The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice. Even after the store manager at the corporate Center assured me that it ad been restored. Then I found the emails for coroprate HQ. Two emails to three execs and the problem was fixed in two hours. You do the math. Corporate email, fax number, phone number and my complaint letter is at http://SwensonStudio.com/MetroPCS.htm
mrmaserati
5/21/2012 Hi i recently moved from florida to minnesota, i have a minor problems here and there with metro but as soon as i moved up north the service was horrible so i had to buy a new phone from NET10. i called customer service to let them know im taking my metroPCS number and putting it on my new phone. I woke up this morning to "BOTH" disconnected phones. How i'm i suppose to call customer service and complain about this, i haven't canceled my Account from metroPCS because i was waiting for my new phone to be connected and they just cut my phone off like that when i pay my money out of my pocket every month for that phone to be connected for problems like this not to happen. I'm very unsatisfied at the moment.
chanys
5/17/2012 Two weeks ago I requested adding an international call service to my smart phone. I was told that it would add $10 to my regular $50 monthly payment. Four days later I received a message in my phone telling that I would receive a $70 bill. I went to the Metro PCS store at 7043 W Broward Blvd, Plantation, FL 33317. I asked the employee there and he said that my account showed a monthly bill of $60 and the message would be wrong. Today I received a message with a bill of $70. I went back to the store and it was a different employee. I told him what I was informed by the other employee and asked him to fix the problem with the bill. He said with attitude that he couldn’t do anything about it and I had to call the Customer Service. I asked him if he could do that call. He said rudely that he was not going to do it. I asked for the supervisor and he said he was the supervisor. I asked him the name of the employee who helped me the first time and he said he was fired. Then I asked him his name and he refused to give me his name because he thought that I was going to complain about him and was going to put his store in danger. I told him that if he was a supervisor he should give me his name. He started yelling at me, insulting and making fun of my Hispanic accent. Then he said that he was not going to talk to me anymore and went behind a panel. From there he continued yelling all kind of insults and every time that I tried to say something he sang very loud making fun of me. When I was leaving he called the police. I waited in my car until the police arrived. I talked to the police officers and one of them went inside the store and talked to him. The police officer gave a Metro PCS business card with a handwritten name; the police officer said that it was the employee’s name: Hatman. This horrible employee must be fired immediately. He is a young man, slim, African American, wearing glasses.
Yolanda
5/17/2012 MetroPCS sucks terrible horrible customer service. For over a week I argued, begged and pleaded at every level, 6 store reps, 6 online reps. In my opinion all of them incompetent and many rude. Autopay account deleted and recreate at least 4 times. Everyone keeps saying the same thing just go in and update to account info. The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice. Even after the store manager at the corporate Center assured me that it ad been restored. Then I found the emails for coroprate HQ. Two emails to three execs and the problem was fixed in two hours. You do the math. Corporate email, fax number, phone number and my complaint letter is at http://SwensonStudio.com/MetroPCS.htm
mrmaserati
5/15/2012 CAN METROPC CONSIDER THIS? WASHINGTON -- Wireless carriers and the federal government are launching a system to automatically warn people of dangerous weather and other emergencies via a special type of text messaging to cellphones. The Wireless Emergency Alerts (WEA) service, which begins this month, is free, and consumers won't have to sign up. Warnings will be location-based: If you're traveling, you'll get an alert for whatever emergency is happening where you are. RELATED | Sign up for 11Alive weather alerts "Wireless carriers representing more than 97% of subscribers voluntarily agreed to develop and offer free, geographically targeted wireless emergency alerts," said Amy Storey, spokeswoman for the CTIA- The Wireless Association. AT&T, Cellcom, Cricket, Sprint Nextel, T-Mobile, U.S. Cellular and Verizon Wireless are participating. Alerts will be issued for such life-threatening events as tornadoes, flash floods, hurricanes, typhoons, tsunamis, dust storms, extreme winds, blizzards and ice storms. "These text alerts will be very brief, under 90 characters," said National Weather Service spokeswoman Susan Buchanan, "and are intended to prompt people to immediately seek additional information through the wide range of weather alert communications available to them, such as the Internet, television, radio or NOAA Weather Radio." Private forecasting companies have offered warnings to subscribers before, but this is the first national service by the federal government and the wireless industry. Buchanan said alerts about very dangerous situations such as tornadoes will give advice such as "seek shelter immediately." The weather alerts will be used specifically for weather "warnings," not the less-severe weather "watches." According to the weather service, a watch means a specific type of bad weather is possible during the next few hours, while a warning means that type of weather has been observed, or is expected soon. In addition to "imminent threat" warnings for severe weather and earthquakes, WEA can also issue AMBER Alerts for missing children and Presidential Alerts for national emergencies. People can opt out of AMBER and Weather Alerts but not Presidential Alerts. An alert will look like a text, but the system uses a different technology that isn't subject to congestion or wireless network delays, the CTIA said. WEAs are a point-to-multipoint system, Storey says, which means alert messages will be sent to those within a targeted area, unlike text messages, which are not location aware. The alerts don't have anything to do with where the phone was registered or what area code the phone has; the closest cell phone tower will broadcast the warnings to all cell phones in that area. For example, if a person with a WEA-capable device from Washington, D.C., happened to be in Oklahoma City when a tornado warning was issued for Oklahoma City, they would receive an alert on their device. The bulk of the warnings, Storey predicts, will be weather related. "Given that there are more mobile devices than Americans in the U.S., it makes sense to warn wireless consumers about threats on their mobile devices, since they can receive them anytime and anywhere," Storey says. "This is another great way of receiving warnings immediately, just like weather radio and other sources," weather service spokesman Chris Vaccaro said. Vaccaro says people should not rely only on mobile devices for weather warnings since they can lose power. He urges using a National Oceanic and Atmospheric Administration weather radio, which has longer-lasting battery backup. The WEA system is a collaboration by the wireless industry, the Federal Communications Commission, the Federal Emergency Management Agency, the Department of Homeland Security, the National Weather Service and other agencies. (USA Today)
Carolyn
5/15/2012 I have been trying to get my rebate for the purchase of a new Samsung Admire. I was told that the rebate was "invalid" because the rebate was given on my phone already!!! WTH!?! The store rep, who was all too happy to sell me phone, wouldn't even give me the time of day when I told her what the problem was. I loath incompetence. After many phone calls & emails someone higher up finally took a look. They say I "should" receive my rebate. Makes me wonder if the store employees are pulling some sort of scam over here in North Jersey..
KellyAnn
5/14/2012 I'm in west virgina Logan county and I have no signal I need to know how to get better signal and when I do get signal my calls won't go threw at all plz let me know what I can do
Frances Saunders
5/13/2012 MetroPCS sucks terrible, horrible customer service. For over a week I argued, begged & pleaded at every level, 6 store reps, 6 online reps. In my opinion all of them incompetent and many rude. Autopay account deleted and recreate at least 4 times. Everyone keeps saying the same thing just go in and update to account info. The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice. Even after the store manager at the corporate Center assured me that it ad been restored. Then I found the emails for coroprate HQ. Two emails to three execs and the problem was fixed in two hours. You do the math. Corporate email, fax number, phone number and my complaint letter is at http://SwensonStudio.com/MetroPCS.htm Pass the link along
mrmaserati
5/7/2012 After I paid my bill on line, I was trying to print a receipt, it would not let me. I need it for confirmation that I paid. thanks.
Jennifer Powell
5/6/2012 Thought I would give MetroPCS a try for my two sons who need phones to talk and text. Great price and things looked good UNTIL I tried to set up an on-line account to pay them!!! What a nightmare..one week later, calls to customer service requires patience with little to no help. I am not sure this account will ever be created as I have had so many problems. I have never had a problem with any other company setting up an account as they want their $$$. If it takes me a whole month to solve this - that's it for me...expensive lesson.
Robin
5/4/2012 My metro pcs phone does not register all incoming calls,I spoke to a representative and his solution was to buy another feature which would allow me to view inbound calls for the last six months.The agent # 119777 constantly wanted to sell me a product,to satisfy a need that should have been provided via my caller ID which is included in my plan. The solution is not to use YOUR failed feature as an opportunity to sell me more features but to fix the original feature to begin with. The same agent also informed me that the new feature may not meet register all calls either.FYI ,many cell phone companies,your competitors, accommodate the customers ,with professional courtesy when they fail to provide services included with in terms of agreement.
Jorge
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