Babies R Us


Babies R US is a store and online website dedicated to baby products, furniture and baby & toddler toys. 1-888-222-9787

By Eric Strand

Eric strand started customer service numbers in 2005.

5 replies on “Babies R Us


We have tried several times to get on your website to place an order, but we can’t bring it up. We wanted to go through the registry and order something for my nieces shower this weekend. Help!

I bought 4 items on line. The process went well. The packages came on the 5th day (4/16/14). 4 of the 5 packages were fine. The Graco 2 in 1 Glider-Elite Swing ($179.00) came with a large hole in the box (about 8″x8″) so the FedEx man kindly noted that the package could be rejected. I agreed because I wasn’t sure if the exposed swing inside the box was damaged. This may have been damaged during the FedEx delivery process and not the fault of the store but I called Babies R Us customer service on 4/16/14 and spoke to Shiban/Chivon (so very sorry if this was spelled incorrectly) and she was quite nice and helpful. She opened a customer case #. We hope that a replacement swing (the same product type: item# 17197676) will be promptly sent to resolve this in time for the baby shower. Considering the previous customer comments, it appears that a good outcome here would be good for both sides. Thank you.

I have called 8 times over 2 months as well as emailed & always told issue will be resolved in 1-3 days with no return follow up. They won’t give you full name of managers or contact either. I accidentally deleted email gift card for 10percent of value of registry purchases and just wanted it resent so I could use it.

I have never experience such horrible costumer service got transfer from department to department took an hour and a half of my time for them to tell me someone will call me within 3 days witch it took literary the 3 days for them to tell me that they couldn’t do anything about my situation i ask for a supervisor and he was just so rude i spend over $2000 with them i will NEVER go back to a BABY R US in my life and will surely tell everyone about this experience so that no one that I know goes back I’ll tell them to try BUY BUY BABY.

I will never again do business with Babies R Us. It took me two months to get a gift card sent to my niece and nephew. My original order was sent to the wrong address. My second order was never sent at all. Finally the 3rd time I tried to get it sent,a very nice lady, Heidi, got it done. While all the customer service people were very nice, Babies policy was not at all satisfactory. I just wanted to get the initial order cancelled and get a credit back so I could just go to a physical location and purchase the gift card, and mail it myself. So for two months I was embarrassed that my gift was not timely.

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