BuyCostumes.com Customer Service

3 Responses

1. I ordered two costumes for my children for Halloween. One arrived no issue on 10/28/2015. The second box contained someone else’s order entirely. I telephoned customer service and was on hold for 30 minutes. I am very disappointed in their nonexistent customer service. The only option is to email and I have no confidence that my order will be corrected in time for Halloween.

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2. DO NOT BUY FROM THIS COMPANY EVER! YOU WILL SAVE YOURSELF A LOT OF HEADACHE, HEARTACHE AND TROUBLE!! I PRE-ORDERED FROM THIS COMPANY A MONTH AGO AND STILL NOTHING. MY CHILD WAS NOT ABLE TO PARTICIPATE IN THE HALLOWEEN PARADE AS THIS COMPANY DID NOT FULFILL THEIR PROMISE OF DELIVERING THE COSTUME THAT WAS PRE-ORDERED A MONTH IN ADVANCE. I CALLED THURSDAY AND RECONFIRMED THE ORDER, DELIVERY IS TAKING LONGER THEY SAID. THE “CUSTOMER SERVICE AGENT” GUARANTEED THE COSTUME WOULD BE THERE FRIDAY AND GUESS WHAT…NO NO NO. NO IT WASN’T. AND NO EMAIL, NO NOTICE NO NOTHING TO INFORM ME. RUINED MY 8YR OLD CHILDS HALLOWEEN AS THEY WERE ONLY ABLE TO WATCH THE OTHER KIDS ENJOY THE PARADE. I CALLED AGAIN SATURDAY MORNING, THE “CUSTOMER SERVICE AGENT” SAID IT MAY BE DELIVERED BY TUESDAY. SHE WANTED TO CALL THE DISTRIBUTION CENTER AND RECONFIRM IT WILL BE HERE BY HALLOWEEN. WAIT, YOU JUST SAID GUARANTEED BY TUE OCT 27, NOW YOU ARE HOPING BY HALLOWEEN OCT 31???

   THIS IS A HALLOWEEN COSTUME COMPANY, THIS IS WHAT YOU DO. YOU DON’T DO ANYTHING ELSE BUT SELL HALLOWEEN COSTUMES AND YOU CAN’T DO THAT?? WHY ARE YOU IN BUSINESS?

   STAY AWAY FROM THIS COMPANY, THEY ARE THE WORST!!

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3. Terrible Company!!! Their customer service DOES NOT exist!!! Do NOT order from them… THEY SUCK!!!!

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