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Reach Chrysler Group Customer Care

1-800-247-9753

Eric Strand

Reach Chrysler Group Customer Care

Chrysler Group Customer Care
P.O. Box 21-8004
Auburn Hills, MI 48321-8004 1-800-247-9753

Chrysler Recall Issue

Rated 3.0 out of 5
June 24, 2014

OK, it has now been almost a year since I was told that there was going to be a recall on my Grand Cherokee. I received the notice of the safety recall in January. When I last contacted you, I was told that you would have the parts by early Summer. Early Summer is here, are the parts here? I think that you are waiting for the number of Jeep owners for this model to go away or at least diminish. I am not going away. I have taken good care of my car and intend to keep it till it rusts away, which it may do due to the shoddy clear coat job and ultra-thin paint layer that was put on the vehicle when it was constructed by Chrysler. Please let me know when I can get the safety recall taken care of?

Avatar for Brenda
Brenda

Chrysler Terrible Customer Service

Rated 1.0 out of 5
May 29, 2014

Chrysler dealer and HQ had my car for over 20 weeks, couldn’t repair the problem. Both told me to remove the car and paid a bill for random parts that didn’t fix the issue. When picking up the car the panels they removed in the back were all down, the wiring was all over the inside of the engine compartment. On top of that there a was a brand new 14 inch scratch in the pain from the rear hatch to the wheel well. And they told me to get the F…ing car off the lot before they towed it. this is a 2005 Crossfire with 30K,

Avatar for Gary
Gary
2.8
Rated 2.8 out of 5
2.8 out of 5 stars (based on 321 reviews)

Chrysler Recall Issue

Rated 3.0 out of 5
June 24, 2014

OK, it has now been almost a year since I was told that there was going to be a recall on my Grand Cherokee. I received the notice of the safety recall in January. When I last contacted you, I was told that you would have the parts by early Summer. Early Summer is here, are the parts here? I think that you are waiting for the number of Jeep owners for this model to go away or at least diminish. I am not going away. I have taken good care of my car and intend to keep it till it rusts away, which it may do due to the shoddy clear coat job and ultra-thin paint layer that was put on the vehicle when it was constructed by Chrysler. Please let me know when I can get the safety recall taken care of?

Avatar for Brenda
Brenda

Chrysler Terrible Customer Service

Rated 1.0 out of 5
May 29, 2014

Chrysler dealer and HQ had my car for over 20 weeks, couldn’t repair the problem. Both told me to remove the car and paid a bill for random parts that didn’t fix the issue. When picking up the car the panels they removed in the back were all down, the wiring was all over the inside of the engine compartment. On top of that there a was a brand new 14 inch scratch in the pain from the rear hatch to the wheel well. And they told me to get the F…ing car off the lot before they towed it. this is a 2005 Crossfire with 30K,

Avatar for Gary
Gary