Customer Service Contact Information For Advantage Rent A Car
Advantage Rent A Car
1-800-777-5500
Customer Service Contact Phone Numbers
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“Newark Airport Advantage Rentacar is just as bad as the Inglewood, CA, office in the last review. Our plane was 6 hours late due to screwups at Newark Airport, and they had given away the Compact car we reserved, and charged us extra for a larger car: it isn’t our fault that Newark Airport doesn’t work. It took two different bus shuttles to get to the Advantage office, because the train at Newark is broken (again, that isn’t our fault, and we can’t predict it, but Advantage can, because they are there). When we came to return the car we found that it was almost impossible to get to the Advantage office. When we rented the car there was a long line, with two, and often only one, employee, and everyone there seemed to enjoy going slower and slower and slower, And you should have seen the crumpled up bit of paper someone produced for us to note the car’s condition. And then the person we handed that completed condition report to didn’t know where to file it. There were no maps of the area available, and the verbal instructions we were given for getting out of the airport didn’t work.
I told them we didn’t want any insurance coverage except for damage to their vehicle, but they put on the full package. Altogether our three day rental at $50/day Z($150, right?) turned into $394.24. What a rip-off!!
I will never, ever, rent through Advantage again. Also I will never, ever fly through Newark again: the whole airport and its surroundings are a filthy mess of broken runways, broken trains, broken roads, and broken people.
Worst customer service ever! My daughter left her wallet on the shuttle bus on the way to the airport. Called the Tampa Bay office for four hours and every time got the answering machine saying please leave your name and number but when I was transferred to the mailbox it was full so I couldn’t leave my name and number. I then called the customer service number at the corporate office. They put me back with the Tampa Bay number. So it’s been over 24 hours and I still don’t know if they have found my daughter’s wallet or not!
Advantage is the worst car rental company that I have ever dealt with. Reserving a car at Wahington Dulles four months in advance with a special request ot have a navigation system and confirming via phone to ensure a nav system would be available on my car, I arrived in WashDC to find that there were no nav systems available, but that I would be notified if one came in. My daily calls to the local Advantage company were to no avail and I never received any call back informing me of status! Bottom line: Don’t use this company!
Advantage is the worst car rental company that I have ever dealt with. Reserving a car at Wahington Dulles four months in advance with a special request ot have a navigation system and confirming via phone to ensure a nav system would be available on my car, I arrived in WashDC to find that there were no nav systems available, but that I would be notified if one came in. My daily calls to the local Advantage company were to no avail and I never received any call back informing me of status! Bottom line: Don’t use this company!
One of the WORST experiences I have ever had. I had made a reservation on line for the 8th of July 2016. A short time later I went on line to verify the reservation. The reservation was their but I made a mistake on the pick up date. I should of entered 07 JUL 16, I tried to change the pick update which I entered wrong but I could not make any changes. When I arrived and went to the rental counter, I met your agent Mark. I explained my mistake to Mark and was told it was all right but it would cost me more to pick up the vehicle a day early. I told Mark I would go make a new reservation on line. He said it would not matter it would still cost me more because I would have to upgrade to a bigger vehicle but he would get me some discounts.
My credit card was compromised several months ago. I was issued a new card and do to the compromise I put a limit on my cards. Since I put a limit on my cards the transaction would not go thru. I told Mark I would call the bank and straighten it out. I called the bank and I could not do it over the phone, I could only make the change in person. I went back and explained this to Mark. He said their was nothing he could do to lower the rate.
I went back out and found a Wi-Fi connection. I went on line and made a new reservation for the 7th of Jul 2016. I verified the reservation on line. I went back to the counter and told Mark I made a new reservation on line. He told me that it would take over 2 hours for him to receive the reservation. By this time I am totally at wits end with this man and your company. I walked to the end of the rental car terminal and on my way towards the other end of the terminal your agent Mark called me over to the counter and commenced telling me how I was making a big, big mistake renting this vehicle.
I finally got to my vehicle and checked it over. There were several dents and scratches in the vehicle, which didn’t bother me. I started for the exit and upon reaching that point I stopped. I gave the attendant the required paper he shook his head said nothing and walked away. I hollered and asked him if it was okay to depart. He said nothing and continued walking away, so I left.
The next morning I started the car turned on the air and the vehicle started to smell like a dog that hasn’t been bathed in a year. I do not know what kind of service you do on your vehicles bit in these temperatures I would check all vehicles cabin filters if equipped.
When I returned the vehicle, the gentleman that checked the vehicle back in was very cordial. I asked for a receipt and he told me that it was emailed to me. 4 hours later I still had not received my receipt. Also I realized I had left my handicap placard in the vehicle. I tried call the local office for about a half hour before someone finally answered. I explained to the gentleman that answered that I did not get my receipt. He sent me a copy of the receipt. I also mentioned about my handicap placard. He called down to the return lot to see if they found it. They did not . I told him it was on the driver side sun visor. He took my name and number and said they would call.
“It is BEST to do things right the first time, then to explain why you did them wrong”
The people that I had the misfortune of dealing with in Kauai made my experience terrible. The man lied to me and charged me $200.00. Then I had to use road side assistance, and they tried to tell me I was in a restricted area. When I returned the car the lady at the desk was extremely rude.
Booked my reservation online for Advantage Rental Car at Dallas FT Worth airport. Picking up Wednesday, December 10, 2014-dropping off Friday, December 12, 2014. When I received the invoice via email, they had charged me for an extra day (my flight (#597) left at 12:10pm on FRIDAY DECEMBER 12th)-charged me for three days worth of GPS after I called and told them it was only working for the first day. On December 13, 2014, I called Advantage at their corporate number but was told I would have to call the airport location. This I did and after explaining that I was grossly overcharged, I was told a manager would get back with me. That happened about an hour later. He said I would be getting a refund of $135.77. I did receive this refund on my debit card. However, I asked for a copy of a REVISED invoice be sent to me. This has not happened. I have NO idea what I’ve been charged or credited for. I was asked over and over again ‘was I sure I brought the car in on 12/12/14? Because I had a rescue dog with me and made myself known to an agent named Crystal (very nice agent), I was DAMN sure I dropped the car off. Plus, I had the ‘Advantage rent a car’ sleeve with a signature of Matthew Mclennore (?), the mileage of the dropped off car AND the date of 12/12/14. I did NOT get a receipt because I told them the GPS didn’t work and they said to go to the counter for an adjustment. An adjustment never happened, only the ‘sticker’ shock of an invoice charging me for God only knows what.
Car I rented in Los Angeles yesterday @ their LAX office had Food grease all over the Console, Large Black Stains in both seats, Bird Poop all over it and over 15,000 on Mileage gauge..I requested a Mid-size car…They gave me a compact!!..The pick up shuttle @ LAX was 20 mins in picking me up…At the counter the man never looked up..Just mumbled instructions and looked hostile….By this time I was in very close to losing my Appt. that I HAD FLOWN IN FOR AND HAD TO TAKE THE CAR!!!
I returned it 4 hrs. later and asked for the manager whose name is Brett Palmquist..I explained the horrific conditions of the car…He too never looked up as I asked him to look at the car…He stated he was too busy and would only take ten dollars off my bill!!!
I have tried in vain to reach ANYONE WITH SENSE within this organization…This is as close as I have come and doubt they will allow this to be read..
NEVER EVER RENT FROM ADVANTAGE IN INGLEWOOD, CALIF. AFFILLIATED WITH LAX SERVICE
I have been in line for 35 min to rent a car in El Paso air port
There were only 2 people in front of me
Different car than reserved
Took 20 min once I got to the counter
Will not use again