Alitalia

1-800-223-5730

Customer Service Contact Information For Alitalia

1.8/3 (1)

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17 Replies to “Alitalia”

  1. I asked for a window seat and was assigned seat 22A on an overnight flight to Rome from LAX. There was No window, just a wall that curved sharply so I couldn’t even rest my head against it. On the floor, a large metal box was bolted to the floor where my feet should go. The flight was packed and I spent this flight not only unable to sleep, I couldn’t reposition myself or even move. The food was horrible, seriously. The flight attendants were openly contemptuous toward the passengers. Not just one of them having a bad day, but the entire crew. I’ve never experienced anything like this. I will never fly this airline again, I am surprised they are still in business.

  2. On October 11, 2013 my wife and I returned from Rome on flight AZ 630. Our observations during this flight led us to feel that it was particularly bothersome for the stewardesses to make your customers feel valued and appreciated. There was minimal beverage service during the 11 hour flight. Stewardesses, when they did serve soft drinks or water, frequently walked the aisles without saying a word.

    It was up to your passengers to get their attention. The food was atrocious.

    Hopefully, management will view this as constructive criticism and observe the poor quality of service first hand. There was no welcoming attitude, common courtesy, professionalism or attention.

    Passengers today become tomorrow’s customers.

  3. Absolutely dreadful. I received a garbled message on my mobile saying something like change flight. No email communication so phoned Customer Service. David was clearly not very willing to help but my flight tomorrow had been changed from 18.50 to 09.30. I explained my business commitments could not accommodate this but he did say he’d put me on hold & make enquiries. He refused to take my number & call me back. However he came back with a 18.35 flight which during the conversation turned to being the 18.50 flight – the same original flight maybe – NO! AZ 247 not 243 and it was explained how lucky I was that Al Italia was not going to charge me for this change in reservation (what change? Nothing requested by me). The dostuffents were sent for urgent re-issue. No email, nothing. I was told to use my original booking reference to book on line. This has failed tonight so I hope I’m actually on the flight – tomorrow will tell but whoever said you get what you pay for was so very right!!!

  4. Adar…. I think this is you… Please do not stop talking to me… Can’t we be friends forever? Forgive me… I am so sad to think I will never talk or see you again…

    Love keri

  5. Lovely airline.Prompt efficient service at all times on a recent family trip to Venice.No question too difficult .I think it helps to Remember that airline staff have a difficult job dealing the rude and arrogant “Great unwashed” ,who if you read some of the reviews ,make ludicrous itineraries lugging tribes of family arouIngresing to make tight connections .

  6. Yep. Completely agreed with all negative comments. Online reservation system is so outdated and managed by unprofessional people; my payment didn’t go through on their side, but I’ve got confirmation without actual ticket,they kept my payment, didn’t respond to my requests and so on. I wouldn’t recommend anybody to deal with this company despite their cheaper prices ( Actually we’ve got what we’ve paid for-even worst )

  7. ALITALIA CUSTOMER SERVICE IS THE MOST DISGUSTING UNPROFESSIONAL COMPANY.

    AS INSTRUCTED TO BY THE ALITALIA AGENT (THEIR POLICY IS IN CASE OF ILLNESS OR DEATH THEY ARE NO PENALTIES TO BE PAID) AFTER SENDING THEM PROOF OF A DEATH CERTIFICATE AND THEY CHANGED MY TICKET WITH NO CHARGE. THE MORNING OF TRAVEL I WAS TOLD: YOU EITHER PAY OR YOU DON’T FLY.FORCED TO PAY FOR AT THE AIRPORT $701.00. AFTER SO MANY EMAILS AND CONTINUOUSLY SENDING THEM ALL THE DOstuffENTS THAT THEY ARE REQUESTING… I’VE YET TO RECEIVE MY REFUND WHICH NOW THEY TELL ME THEY OWE. IT’S BEEN SINCE SEPT. OF 2011. FANNO SCIFFO

  8. To: head of Alitalia Company

    From: Khaled Moharrem

    Subject: Complaint

    Dear Sir,

    I am sending this complaint, knowing that I am dealing with a reputable company that is very keen about its reputation.

    Your company sir has spoiled for me and my family (9 members) a lovely trip to Italy and France.

    On Sunday the 2nd of September we were supposed to board the Alitalia flight no. AZ327 from Paris to Rome then join flight no. AZ894 From Rome to Cairo then in Cairo we were supposed to catch a flight to New York which leaves Cairo airport on the Monday the 3rd of September at 8 o’clock in the morning

    However, Alitalia flight no. AZ327 from Paris to Rome was delayed for more than 2 hours. We informed the Alitalia office in Paris that we will not be able to catch our connection in Rome and the Alitalia representatives assured us that they will contact their office in Rome to inform them of the delay in order for the plane connecting flight to Cairo will wait for us especially that we are a large number of passengers. And then they informed us that they already called their office in Rome and that somebody will be waiting for us to get us to the gates as quickly as possible as the gates are very far away from the place we will be arriving at.

    When we arrived to Rome, we found nobody waiting for us and our connecting flight was boarding so we ran as quick as possible taking into consideration that we had small children, an old man and women with us and the distance from where we landed till our gate (H14) is about 15 minutes walking distance.

    When we arrived at the gate the plane had just took off. We then tried to contact the Alitalia officials at the gate to explain to them what happened and that they should have been waited for us, they did not care and were very rude telling us that we have to leave this boarding area in 5 minutes and that if we have a complaint we should go back to the Alitalia office at the departure area (which is far away) without caring of our situation and not even trying to comfort us in any way like offering a golf car or something similar although the representative saw that we had small children, women and an old man.

    When we finally got back to the departure area the officer at the Alitalia office told us that they are not responsible for any promises given to us in Paris and that the only thing they can do is putting us on the next flight to Cairo which was on the following day meaning that in this case we will loose our flight to New York too and that they have no other solutions for us. They printed the new boarding passes which took them almost one hour and gave us papers for a reservation of a hotel in Rome without explaining where to go or how to reach the hotel and they closed the office while we were still standing at the office and told us that this is the maximum they can do. We went out of the airport to look for the bus that will take us to the hotel. This was very late at night almost reached midnight and it was raining and the small children, women and the old man had to walk in that rain to search for the bus. When we finally found the bus, it took us to a very poor hotel not suitable to spend the night there but we had to stay there till our next flight.

    When we reached Cairo, we waited for our bags but none of the bags arrived

    As a result:

    1- We had a very long and tiring trip

    2- We lost our connection to New York and did not find any available seats except after 14 days from the original day and we have to pay a penalty for this

    3- Our bags were lost

    I hope you take the suitable prompt action.

    Waiting for your reply and action.

    On behalf of my family

    Chancellor Khaled Moharrem

    N.B. I have all the boarding passes and the lost reservations, if you need it just send me and I will scan and send it back to you

    Name of the members of the family(the passengers):

    – Nabil Moharrem

    – Khaled Moharrem

    – Hassan Moharrem

    – Omar Moharrem

    – Mohamed Nabil Mohamed

    – Heidy Wagdy Ibrahim

    – Yassine Mohamed

    – Ibrahim Mohamed

  9. IT IS THE WORST AIRLINE IN THE WORLD,IT IS TRUE THE STAFF CAN NOT SPEAK ENGLISHG WELL ENOUGH,AND WHEN THEY GET STOCK THEY HANG UP ON YOU!!!!!!!THEIR BAGGAGE ALLOWANCE IS A JOKE COMPARED TO OTHER INTERNATIONAL AIRLINES!!!!!!!!!THEY SHOULD JUST PACK THEIR BAGS AND JOIN MIDDEL EASTERN COMPANIES,MAY BE THEY WILL LEARN A LESSON OR TWO FROM AIRLINES LIKE EMIRATES OR QATAR AIRWAYS BOTH OF WHICH ARE YOUNG AIRLINES,WHO KNOW HOW TO LOOK AFTER THEIR PASSANGERS,THE SO CALLED ITALIAN JOB IS DEAD AND BURIED AS FAR AS ALITALIA IS CONCERNED,I WILL NEVER EVER FLY WITH THEM,EVEN IF THEY GIVE ME A FREE FLIGHT OFFER,ONE MUST BE MAD TO CHOOSE SUCH A TERRIBLY MANAGED AIRLINE LIKE ALITALIA.I ONCE ARRIVED IN TEHRAN AIRPORT TO FLY OUT OF THIS DESTINATION,UP ON ARRIVAL IN THE AIRPORT PASSANGERS WERE TOLD THAT THE IS NO FLIGHT!!!!!!!!!!!!THE ITALIAN NATIONALS WERE RANTING AND RAVING BUT ALL THEIR OUT CRY WAS FALLING ON DEAF EARS,OF RUDE STAFF.

  10. just had second bad experience with alitalia customer service. Not only is the staff ineffective, but also very rude, no manners and dont even speak English well enough. hilarious

  11. as I traveled on April 8 from Boston arrived in Rome on the 9 had to wait 3 hrs for my next flight to Naples,AZ1263 055 AZ 738029 when we landed in Naples we took our baggage and left wright away when I went home opened the luggage, it was a mess, my used Prada bag was on top and not on the bottom where I had left, and a bottle of perfume was missing, Just wanted to let you know that in Rome there is some one who steals from luggages, thank you

  12. I am planning to go to India from London Gatwick. I found a cheap fare with Alitalia, which stops in Milan, Italy. I hold an Indian passport, but don’t have Schengen Visa. Do I really need a Schegen visa? I just will be in transit, no plans to walk out of airport. Secondly, what if, my plane in Milan is delayed? Do they allow me to take a hotel? Any info on this appreciated.

  13. Daughter’s flight from Florence to Rome was delayed, so she missed her flight from Rome to Istanbul this past Thursday. Her friends asked her to stay later on Sunday, so she could make up for their lost time on Friday. I looked on-line and saw there were seats available so I called your 800 number and selected option 3 for existing reservations. They told me that you have no customer service personal available and only way to contact customer service is by email… and if I wanted to change my daughters flight it would cost approximately $200. I asked to talk to a supervisor because I thought they might have different contact information. The supervisor was rude throughout the conversation and did not allow me to converse. Generally, he told me my daughter would have go back to the airport on Saturday to talk to a representative or I can pay a penalty charge and the difference in the fare to change the flight. Finally, I interrupted him and told him I just wanted to see if he knew how to contact a customer service rep. He told me he couldn’t help. And, we said good bye. My daughter heard the conservation also, and said it is not worth the hassle.

  14. YA what can I say about Alitalia…. there customer service is disgusting!!! the Representative don’t speak English well or Italian…It’s hard for them to understand me, and hard to understand them, I feel really uncomfortable giving my personal info over the phone to someone who is not able to understand me and have a possibility of a mistake being made and then me being out the money…I am ashamed of my Italian culture…Because now when I fly I use Air Canada:) they rock!!!, and my elder family members ask, “why didn’t you travel with Alitalia?” Little do they know how the company has changed…In the past I always traveled with Alitalia and felt really great doing so, however as I continued to travel I noticed the difference in the service and consideration from the flight attendants and the ticket agents…on one occasion my bf booked me a flight to go visit him by surprise and he happened to book me with Air Canada…I have continued since then to go out of my way to receive Air Canada service…I go to the south of Italy for business often, I will re-book myself a connection flight with another carrier, just to fly with Air Canada (they only do major airports, nothing in the south:( )…and NOT Alitalia!!!

  15. I received a call on sep 24th form an Alitalia representative saying that my return flight from cairo to toronto on february/2/2012 has been cancelled-my ticket has been cancelled and a refund will be issued.I called toronto office and call centre and Rome office they can say is that a refund has been issued since november 4/2012.Until now the money has not been credited to my mastercard and it has been three months my tel

  16. i booked a business class seat from rome to miami. before flying i noticed some seats that were “unoccupied-broken” when i tried to recline, i realized my seat was broken as well. the flight was full and there was no other seat available to me. they told me they would refund my miles but did not. i have emailed 6 times. faxed twice and sent a registered letter. forget it, they will not respond. i called someone in rome and he was shocked and told me he would take care of it. well, he hasn’t done a thing but cost me money to call long distance. how do they get away with this????

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