AmerenUE

1-800-552-7583

Customer Service Contact Information For AmerenUE

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18 Replies to “AmerenUE”

  1. Today i called Ameren to report a utility pole behind a business on Jefferson and Cass ave in Saint Louis that has become overwhelmed by weight from a very large transformer. This pole has bend to a point of snapping. A representative called me back pretty fast which was good, but i couldn’t believe what he would tell me. He said that, they have more poles like that around with large transformers on them and him looking at that pole , he didn’t see a problem with the bend. I don’t have to work for a utility to see that , that pole will be breaking soon, and the customer will be shut down until Ameren fix the problem. I told the gentleman on the other end that i have seen many large transformers that were sitting on a platform suspended between two poles, but i have never seen such a large transformer on one thin pole like this. It looks like some shotty work did by any company other than a large company like Ameren….we will see.

  2. Someone ran across our lawn 2 weeks ago, taking out the electricity because they smashed the in-ground conduit on the front lawn. Ameren came right away to restore service, but I am still waiting for them to fix the damaged conduit. I have called them 3 times already and each time have been told “You’re on the list for today”. Yesterday they told me I was 5th on the list, but if they didn’t get to me then, they would get to me today. Well, yesterday is long gone, and so is the workday today, and still no one to fix the problem. Every time I call, I get a different customer rep who tells me the same spiel, yet I never seem to get to the TOP of the list to get my conduit repaired. It’s a real shame that a monopoly like this is allowed to exist. If they had competition, I guarantee you they would have been out by now to take care of the problem.

  3. They dont care about there customers they just care about profits , missourians are suffering under bad economy an they keep increaseing there rates, I pray there investors recieve the same pain they are causing the poor an elderly in our state , I hope God gives them what they are giving us no more or less!

  4. They dont care about there customers they just care about profits , missourians are suffering under bad economy an they keep increaseing there rates, I pray there investors recieve the same pain they are causing the poor an elderly in our state , I hope God gives them what they are giving us no more or less!

  5. I hate AmerenUE. I didn’t need a new regulator, nor did I get to schedule the service. So now I have been without gas for two days and I am sitting here, missing appointments for which I will have pay, so I can wait for them to come unlock my meter and turn the gas back on. Ridiculous idea of customer service.

  6. It seems that everytime there is electrical problems ,Ameren Ue is raising there rates,They believe by giving out AC window units to the low income or seniors is doing something good well they can write that off and raise their rates again to make up for it.If the low income cant afford the bill to begin with.Well.Why are there so many deaths,to seniors,they do not turn on their AC,can not afford it.My bill went up alot.I am low income with 2 window units one I use .I also got a notice Ameren is asking for a pay raise ,2 days later they send a big bill a day later they send a disconnection notice.I have never been disconneted.They are threatning to get their money.

  7. I have a question. We are at Arrowhead RV Park (80 mile marker) and the guys have brush by the walkway going down to the dock and on Saturday our water was covering the top of the trees and Sunday when I went to go fishing I could see the bottom on the tress w/o water on them. Why are you messing with the water levels like that? Thanks.

  8. I just had a tech from Ameren come to my door. He said he was going to disconnect. I said I think I paid that. He asked if I had a receipt. I said I would have to check my email, hold on. He started messing with his phone. I walked to my laptop and started looking. He banged on the screendoor, I said hold on, and I heard my dogs barking. He had rushed around to my backyard, opened the gate and went in with my three dogs, to get the power turned off before I even knew he was going back there. My dogs could have bitten that idiot. I could have bitten him myself, the jerk. So wrong. I hate Ameren. I called the city and they said there is no alternative. I want an alternative.

  9. I just had a tech from Ameren come to my door. He said he was going to disconnect. I said I think I paid that. He asked if I had a receipt. I said I would have to check my email, hold on. He started messing with his phone. I walked to my laptop and started looking. He banged on the screendoor, I said hold on, and I heard my dogs barking. He had rushed around to my backyard, opened the gate and went in with my three dogs, to get the power turned off before I even knew he was going back there. My dogs could have bitten that idiot. I could have bitten him myself, the jerk. So wrong. I hate Ameren. I called the city and they said there is no alternative. I want an alternative.

  10. Two words for ya! SOLAR POWER!!! Its free and never runs out. Find a way to budget solar panals and enjoy the long term benefits. Theres no reason anyone should continue paying high increasing rates with the availability of other power options.

  11. I was made to pay my ex boyfriends amerun bill from ten years ago $540 bucks added to my bill! we were not married, i was not on the lease, but they said that because i stayed with him for a whopping whole month and he had not paid it, i had to. I called everyone, utility commissioner, attorney general, and amerun themselves…no one would do anything, they all told me that if amerun said i benefited from it, then i had to pay it, because of course my ex is a complete loser and never did, we even have a child and he is $5000 behind in support, and im still paying for him! now he owes no bill and can get electric on in his name again….and they say they play fair? I dont think so…

  12. Call AmerenUE at this number for best service

    This phone number was voted the best way to contact AmerenUE out of all phone numbers – recently suggested by 19 AmerenUE customersPhone Number800-552-7583

  13. I contacted Ameren last month because I did not receive a bill for the service from 1/30/12 – 2/16/12. I was told to pay the regular amount-which I did. Guess what, today 3/10/2012, I received my Ameren bill for the above period and guess what, the amount is due 3/01/2012. I checked my bill online and the balance is zero. Oh yes, the amount of the bill is $105 and it will be delinquent after 3/12/12/ ???????????? I must assume this bill was “lost”in your office, and if so, why in the world did you send it when you could look at my bill and see that I owe nothing. Waste of time, paper and money. No wonder rates are so high.

  14. I attempted to contact ameren ue, for 4/5 days, calling off the hook even while I was at my place of employment, at no time did anybody answer the phone so that I could begin the near monopolized service of ameren ue. To get a hold of somebody to begin service I had to; call the communications manager in saint Louis who transferred me through 3 lines to finnaly get somebody to start my service. I still have to wait until tomorrow to get my service started, it is January and its very cold, I am wrapped up in blankets as we speak. As I am attempting to address the manager the problems I had, I lose connection and I cannot call them back because their line doesn’t work. Not to mention this whole time my house is sitting and not heating up, I now have to pay to heat up my house to an ambient temperature that a normal person would live in. The absurdity of a company being able to do this and get away with it is astounding. Extremely unprofessional.

  15. Ameren has a contractor working for them leaving nails and other debris in the alley in the 63139 area code . The contractor is also using the city dumpster to get rid of some of this debris. When the city dumpster is emptied the nails are not ending up in the truck but in the alley, possibly causing damage to car tires or bike tires . J T Electric is the contractor.

    The alderman in the area is going to be contacted.

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