Assurance Wireless Customer Service


Assurance Wireless Customer Service Phone Number for Support and Help.

Assurance Wireless is a Lifeline Assistance program brought to you by Virgin Mobile and supported by the federal Universal Service Fund. Other free government supported mobile phone services include Safelink Wireless, Truconnect, Life Wireless and QLink Wireless.

Assurance Wireless Corporate Office Headquarters
P.O. Box 686
Parsippany, NJ 07054
Phone Number: 1-888-898-4888

Review and Rate Your Experience with Assurance Wireless Below

What is the mailing address for Assurance Wireless?

Assurance Wireless
P.O. Box 5040
Charleston, IL 61920-9907

What is Assurance Wireless’s email address?

Their email is

What is Assurance Wireless’s Address?

Assurance Wireless
P.O Box 5040
Charleston, IL 61920-9907

Who owns Assurance Wireless?

Virgin Mobile owns Assurance Wireless

What is Assurance Wireless’s Customer Service Telephone Number?

Their number is 1-888-898-4888

Assurance Wireless Customer Service
Assurance Wireless Telephone Number

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82 Replies to “Assurance Wireless Customer Service”

  1. Okay Simply File a Complaint on line with the and contact your local Better Business Bureau and file a BBB complaint as well. Also contact your US Senator and Member of Congress to file complaints with them after they send you the proper “Release of Information Forms”….Call your local radio and TV Stations as well!……

    Good Luck as I am dealing with these incompetents right now myself!

  2. my phone was lost on saturday they sent me a replacement phone . they said 1-3 days i have not recieved it yet i was ginen this number aw-toma-136552

  3. Assurance phone broke. Sent old phone back. Return envelope was not included. Was sent 5 days later. Was told time would be extended. Now have no phone. No 611 service. Can’t even call to wish anyone merry Xmas. I am disabled and home bound. No other phone. What to do now

  4. My phone went dead for the first time.I called Assurance (611) I got a recorded message that told me I was out of minutes.I purchased a 20.00 dollar top up card, A recording told me the pin number was invalid then I was told I could not allowed to add minutes then I received a message that after 11/30 2016 I will not be able to top up.The store will not deal with the situation no live person and mixed messages. Now we are stuck with no alternative phone service.

  5. hello my assurance cell phone stopped working I have had it for a very long time I was wondering if I could get another free cell phone to replace it?i hope I hear from you thank you

  6. My phone just quit working and I have no way to get assistance. I am unable to turn it on and have charges it for over 24 hours. Of course then are the 10 days in December where all it was useful for was searching. No extra time added or anything for no service.. I MUST find a new service. It is my only phone and I am a disabled senior citizen so when I need service I need it now not in 10 days.

  7. I didn’t have enough time to give a PIN code so it assigned me one but didn’t have a chance.To get a pen. I would like to add one since I didn’t write mine down! Thank you

  8. Hi, I was asked outside of a 99 Cent store, if I wanted a FREE Phone, with FREE Service and FREE Minutes?

    I asked what the requirements were and was told I needed an ID, EBT card and 1 more thing. I had all three,

    am a Senior, unemployed and disabled. About 1 months later, it said that I was out of minutes and had to ad

    $20,00 to keep the phone active!!! If the phone is FREE, with FREE Minutes, WHY are you now asking me to

    pay??? Not cool! As I see above, you have a lot of unsatisfied customers!!!

  9. I did not wish to give this webpage a star at all, 611 for customer service did not work i called from my phone to ask a few questions to be directed to a extreamly poorly constructed website!!:( (not worth space in yahoo’s data base if you ask me, don’t know how this company’s media outlet is being fufilled, to meet customers needs!!!!) iF you wish to have customer service through a phone provider, this free phone is not for you, I would be better off to steal a truck of any other carrier full of phones to suite my needs as a human beign, while in a “homeless shelter”

    Jennifer, Lydia, Abigail, Emily

  10. my voicemail is in spanish it was originally in english and my phone does not work right anymore and i cannot get ahold of anyone in customer service to find out how to replace the phone only able to text if i can get so help i will give a betty rating

  11. What is a good number to try to talk to a live person??????/ I keep getting that recorded a**hole…my account was activated on May 02…what the hell do I do know??????????? when are they going to send me my phone.. a letter… ANYTHING!!!!!!!!!!!!!!!!!!!!!..I wounder whats going to happen when I have an issue with my phone… IF I EVER GET IT!!!!!!!!!!!!!!!!!!!!!!!!

  12. unable to reach LIVE person. you set up these tents on the sidewalk in front of my building and I am getting phones delivered for people who do not live or work here. I keep sending them back and they just keep coming.

  13. I applied for service with you after receiving a form from the local Community Action agency. I mailed that to you with the appropriate dostuffents. I have been on SSI since 1973. I am so far beyond poor I can’t breathe. I have not heard a single word. there was no letter for me to refer to nor did I create any 6 digit code? I have no idea what to do or how to get help. I have heard nothing from you. It has been over 2 months since I sent this in. I qualify for the lifeline service and yet I cannot get it. Can anyone help me please?

  14. I changed my phone number.But it did not change for my voice mail .I tried calling ,but could not understand the person I talked to.So how do I get my voice mail changed to my new phone number!!!!!!!

  15. I have had my Assurance Wireless for many years . I can’t call without keeping my phone plug in charging and when I remove charger from phone it will cut off cannot make call at all. It been not a reliable phone or service when trying to make a call that’s cuts off when talking only when plug in. I have replace battery don’t know what else to do.

  16. I have never had such bad service from any one any time in my 76 years. Due to a screw up at assurance wireless my phone got turned off for eight that’s right eight months. During that time I had to put off major surgery three times because of having no phone for medical people to contact me. No matter how hard I tried and begged assurance wireless would not admit to their mistake trying to put the blame on lifeline. Since I live in the middle of no where in the desert I have no other options for phone service. So I went through the whole procedure again and was sent another phone. This one lasted two weeks and right in the middle of a medical emergency I am right back to them telling me I am not authorized to make calls. I guess it’s time to build a fire and go back to smoke signals. Shame on you assurance wireless.

  17. phones numbers are not correct have a hard time trying to speck to someone . how do i contact a person to speak to . always get the run around .

  18. When I call customer service guess what you can’t talk with a person what good is customer service when you can’t speak with a representative.

    I want to ask if there are phones that are bigger my eyes are bad and it’s hard to read keys and texts are there bigger phones for someone like me who has poor vision

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