Assurance Wireless Customer Service

1-888-898-4888

Assurance Wireless Customer Service Phone Number for Support and Help.

Assurance Wireless is a Lifeline Assistance program brought to you by Virgin Mobile and supported by the federal Universal Service Fund. Other free government supported mobile phone services include Safelink Wireless, Truconnect, Life Wireless and QLink Wireless.

Assurance Wireless Corporate Office Headquarters
P.O. Box 686
Parsippany, NJ 07054
Phone Number: 1-888-898-4888
Email: ourteam@assurancewireless.com

Review and Rate Your Experience with Assurance Wireless Below

What is the mailing address for Assurance Wireless?

Assurance Wireless
P.O. Box 5040
Charleston, IL 61920-9907

What is Assurance Wireless’s email address?

Their email is ourteam@assurancewireless.com

What is Assurance Wireless’s Address?

Assurance Wireless
P.O Box 5040
Charleston, IL 61920-9907

Who owns Assurance Wireless?

Virgin Mobile owns Assurance Wireless

What is Assurance Wireless’s Customer Service Telephone Number?

Their number is 1-888-898-4888

Assurance Wireless Customer Service
Assurance Wireless Telephone Number

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82 Replies to “Assurance Wireless Customer Service”

  1. OK I am complaining once again. My new Smart phone came about One week ago, I called customer service and asked them to program my phone. Quite honestly they were not really helpful. I am not computer savvy and because these new phones are given to seniors they should send an instruction book. I for one am not familiar with computer programing. Every time I call I am either disconnected or I have to hold on for so long before I am connected to anyone. I realize this is a free service but honestly free shouldn’t be a bad service. I still don’t know how to answer my phone.

  2. My phone isn’t working I’ve been trying to locate the company by phone,can’t find a number on their website that works unbelievable!!!!!!!!!

  3. Why do you bother with this service when you don’t respond to anything. This service should be SHUT DOWN TODAY. Read the reviews and you will see what I mean. This is a useless service. I needed a replacement phone last month and still no response.

  4. my phone is a mess. It seems to have a mind of is own and runs its own business on its own??? I need to have my phone back. Do I need a new sim, new phone or just give up? Soon as I get a new phone it happens everytime. uhgg!!!

  5. This is diabolical. I don’t have a phone or service from Assurance and never did. Every 3 months I receive a re-certify letter. Why! I called for the last year to Charleston, Il, and talked to nasty, slick oriental people who mumble, mumble. This harassment must stop! I don’t need a phone. They have my new P.O. box, my date of birth and the last four digits of my social security number. This is private info. Did someone set up an account?? The

    Rep. on the street asked to see my I.D. card, and quickly pulled out a tiny camera and took a picture of my I.D. card. I didn’t think anything of it at that time last summer. I did not sign anything at any time. Why are they pursuing me? Please investigate? I never made a phone call to anyone from an Assurance phone or account. Is someone using my information? They went out their way to get my P.O. box. Every time I call then, I am apologized to and told to just ignore the re-certification letter. Then 3 months later here comes another one. This letter has an acct. pin on it. I have no acct.

    Assurance ph. nos. are set up to make sure you don’t reach a responsible person. I’m trying this way now. I will have to contact the government if it doesn’t stop. I have no Assurance phone number to give the phone prompts, so why are they bothering me?

    Badia

  6. I called to find out why, my phone will not download pictures and will not be recognized by my computer and a guy told me I had to pay to get options that are supposed to be free and wouldn’t let me transfer my number and service to the alcatel phoe, they said it uses and then acted like I was getting on his nerve trying to get help. I can’t wait til I can afford to leave this company, just because the service is partially free does not mean I should have to put up with cheap devices that don’t do what they are supposed to do and really rotten customer service. If there was anyone I could complain to I would, but I’ve called about this issue 3 times and wasted several hours on the phone trying to fix it, surely this company has shown me that they just don’t care about the quality of their products or their customers, I would not recommend it to any of my friends.

  7. I had an Assurance free cell phone for over a year and then I lost it. I sent the wire to it back to you and then found my phone. I spent 45 minutes on the phone with one of your male members.I told him I found my phone and he told me to send it back and I would get a new one. I never got a new phone just an application to start all over. In the meantime I had a heart attack and did not have a phone, Thank God I got help but NOT from ASSURANCE! I am really unhappy with your company to give me such a hard time to get as phone.

  8. Cannot communicate with representatives very difficult to understand. Spoke to two reps . trying to activate a replacement phone. Unsuccessful ! Finally told by a tech support (Eric) that the replacement phone was defective and a new phone would be sent within 4-5 days. Still waiting 14 days later.

  9. I was approved and obtained lifeline cell phone service with Assurance Wireless at the end of july, beginning of august 2013. On September 10, 2013, I received a notice from the California Lifeline program indicating I requested to be switched from service provider Assurance Wireless to Nexus Communications. The letter also stated that if I did not request the change, I was to contact Assurance Wireless at 888-321-5880 and ask to be switched back. I then received a notice from Assurance wireless on Sept 13, 2013 indicating my service was going to be terminated.

    I then contacted Assurance wireless on September 15th 2013, indicating I did not want my service terminated or switched, I explained to customer care that the switch was unauthorized and per California Lifelines instructions, I am requesting the service be switched back.

    On September 17, 2013, OurTeamAssurance responded as follows but ignored my request to have the service switched back:

    “After reviewing our records, we confirmed that your Assurance Wireless service was not approved because you have been transferred to another carrier. We definitely suggest that you contact the Universal Service Administrative Company (USAC) Group at 866-706-2187. Once you get in contact with them, will be receiving the correct information about it.”

    On September 18,2013, OurTeamAssurance repeated the above response and again ignored my request to have the service switched back per California Lifeline Instructions.

    On September 19,2013, OurTeamAssurance again repeated the above response but then added that I now needed to re-apply with assurance if I wanted my service back.

    On September 20,2013, I provided dostuffentation to OurTeamAssurance (see attached letter nexus.pdf) indicating lifeline account associated with nexus is now terminated.

    I then requested instructions on what I needed to do to get my cell phone service back which included contacting osac, terminating service with other provider and re-applying for lifeline service with Assurance wireless.

    Upon completing all of these requirements and providing proof of having done so, I was then told that my application was denied for switching to another service provider.

    On September 20,2013 I faxed new application and dostuffentation to Assurance Wireless

    On September 23,2013, OurTeamAssurance confirmed that my fax and dostuffentation was received. And that it would take a couple of weeks to process. Refer to application ID:

    On September 24,2013, OurTeamAssurance sent the following email:

    “We reviewed our records and we noticed that your application has been denied because you have been transferred to another carrier. You will be receiving a letter in the mail indicating the denial reason along with another application to apply for the service. If you still want Assurance Wireless service, please fill out and return the application.”

    It was at this point that I also began requesting to speak with a supervisor only to be completely ignored.

    From September 24,2013 to present, I have requested to speak with a supervisor/manager and/or to have my issue escalated well over 10 times through email correspondence with OurTeamAssurance. Again, all of these requests were ignored.

    On September 26,2013 I received the notice of approval from Assurance Wireless indicating I have been approved for the new phone and lifeline service- I received my new telephone number, pin and secret question and answer. It then indicated that I would be receiving my phone within 10 days.

    On September 30,2013 I found the email address experience@assurancewireless.com. I emailed them requesting assistance with my phone issues.

    On October 1,2013 I received a response back and sent a summary of my current issues with Assurance wireless to a XXXXXXXX, at boostmobile.com, who stated he would forward my email accordingly.

    On October 2, 2013 I received a phone call from a XXXXXX with Sprint prepaid executive offices at 877-291-5717 and was given a case number XXXXXX and was told she would be investigating my issues, could only see that my current application is still under review and when she found something out, she would be in contact with me.

    On October 6, 2013 I received an email from Assurance wireless titled “notice of account change” which inquired about if I had received my new phone yet, what I would need for activation and how to activate it.

    AS OF OCTOBER 9,2013 I HAVE NOT RECIEVED THE NEW PHONE FOR ACTIVATION

  10. i have had the worst experience with assurance wireless customer service with reps from Bogota.

    Angel calls himself a sup from bogota call center ns691082 employee # spoke to 9-30-2013. i explained to him that i upgraded to the loft in april 2013 over the phone with assurance rep that told me device had a camcorder. it does not. i also explained my camera no longer works on my loft it shuts off when i try to take a picture. i was promised a better phone than the loft a week before speaking to him, and i was calling to check on tracking the ups. the phone had not been ordered yet. he told me that venture would not work with my plan and the phone i was promised was out of stock. he told me he escalated the issue. if the phone is in stock i would get the phone. i called today 10-4-13 and spoke to sup mathew. he gave me another run around today. he told me montage is in stock. he will need to listen to the calls before i can get my replacement. at this point i want to rate negative three stars.i have been disappointed that i have called at least 4 times about the same issue that has not been resolved. my device is under warrenty. i just want to be able to take pictures of my grand children and get pictures from my children with a phone. please help. all of the pictures i have of my grandkids are on my current loft with no camcorder. please help get issue resolved asap!!!!!!!!!!!!!!!!!!

  11. I returned a Sanyo cellphone as instructed and an extremely unprofessional Customer Service Rep stated that I did not return the defective phone. What I really did was buy a new one at a store and returned that one…

    Is someone able to monitor these mistakes? I don’t have the ability to change an ESN#. Why would I pay for a new cellphone and return it in lieu of a defective one? I’m out twice in that scenario …

    Please help me to receive the replacement cellphone they owe me.

  12. I want information on how I could become a field agent or outside sales rep for this company.I am very familiar with and comfortable working in low income areas.

  13. i am interested in lodging a forma complaint. is this the place where I can do that. please forward the information to my e mail address. which is

  14. I WOULD APPRECIATE IT IF YOU ALL COULD HELP ME. MY DAUGHTER WORKS AT ASSURANT SOLUTIONS IN SPRINGFIELD, OHIO. THERE IS A GUY WHO IS SOME KIND OF SUPERVISOR FOR HER TEAM THAT HARASSES HER ALMOST EVERY DAY. YESTERDAY HE TOLD A FRIEND OF HERS THAT SHE WASN’T ALLOWED TO TALK TO MY DAUGHTER AND CAN’T TAKE BREAKS WITH HER. THIS HARASSMENT GOES ON ALL THE TIME JUST BECAUSE SHE IS LQBQ. SHE HAS TRIED TO REPORT HIM THERE BUT IT FALLS ON DEAF EARS AND BLIND EYES. SO COULD YOU LEAD ME TO THE RIGHT PERSON IN THE CORP. OFFICE TO FILE A COMPLAINT ON HIM. SHE WAS AFRAID IF SHE DID SHE WOULD GET FIRED. BUT TODAY WAS THE LAST STRAW WHEN HE TELLS HER FRIEND SHE WASN’T TO TALK TO HER OR TAKE BREAKS WITH HER. THANK YOU FOR YOUR TIME.

  15. I ve been watting on a respond for my replace phone its been a month already can I go to one of the people that pass out phones to get one I all ready send in my information that is need to get a phone so whaty do I do

  16. Assurance Phones; Its a SCAM! 4 assurance reps.outside DTA 1 day, saying FREE PHONE, what they didn’t tell you that its an assurance phone. ended up with me losing my SAFELINK ACCT. ENDED UP WITH THIS OLD PIECE OF CRAP PHONE.THIS IS FRAUD. & i believe that the company is LIABLE for their reps. in the field. after all, these ppl. r trained before they (reps.) go to the streets, and for them to hang around another state program location, should b banned! these low income people r attracted to this Offer!

    Therefore, ANY person that are taken in this form HAVE A REASON to Approach ANY COURT SYSTEM for info on fraud toward this unlawful Act/s as a result of these reps. in the field!

  17. Fran

    If your phone has not held a charge for over 2 months, chances are you need to replace the battery for it. That is generally the only reason the phone won’t charge. The batteries don’t last forever. The only other possible reason would be that your charger may be damaged. Both the battery & the charger can be replaced. However, it really sounds like the battery needs to be replaced. Try getting a new one (keep receipt & packaging), & see if that helps. If it doesn’t, take it back to store (or return to Assurance), & get a new charger. I had a similar issue, & it was the battery. Hope this helps you.

  18. Wow. How true, how true. I am very grateful for the Assurance wireless program, but a conversation with someone who doesn’t speak English very well leaves me more frustrated then before the call. I usually end up finding things on my on by just spending hours playing with the phone. It’s not that their customer service is bad, it’s a language barrier. Yes, it is very frustrating.

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