AT&T Customer Service

1-800-288-2747

AT&T Customer Service Contact Phone Number for Support and Help

AT&T is a communications giant that is the largest provider of mobile phone service and home phone service. AT&T’s brands include Uverse, AT&T Wireless, Pre-Paid Calling Cards and GoPhone Mobile.

AT&T has consistently provided innovative, reliable, high-quality products and services and excellent customer care for more than a century. At&t’s mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. They are fulfilling this vision by creating new solutions for consumers and businesses and by driving innovation in the communications and entertainment industry.

AT&T Customer Service Contact Information

The contact phone numbers are listed for the various departments within AT&T.

AT&T Help Line: 1-800-2747
AT&T Wireless Support: 1-800-331-0500
Uverse Support: 1-800-288-2020
AT&T and Directv: 1-800-288-1145
AT&T and Dish: 1-866-722-7500
AT&T Internet: 1-800-288-2020
AT&T Landline: 1-800-288-2020
AT&T EspaƱol 1-800-559-0050
TTY: 1-888-341-2355
Shareholders: 1-800-351-7221
Pre-Paid Cards: 1-800-288-2020
Military: 1-800-288-2020
AT&T Small Business: 1-877-253-0009
AT&T Large Business: 1-877-253-0009
Collect or Calling Card Calls: 1-800-225-5288
Corporate Phone Number: 1-210-821-4105
Corporate Fax: 1-302-655-5049

AT&T Hours

24/7 – 24 Hours 7 Days a Week for most services

AT&T Address Information

AT&T Inc. is located in Dallas, Texas. For Bill payment addresses or other locations, please check your statement.

AT&T Inc.
208 South Akard Street
Dallas, Texas 75202 USA

AT&T’s Official Websites

AT&T’s’s official website is AT&T.com To get specific information for your account, log-in to ATT.com.

Email

AT&T does not publish email addresses for various departments. However, they do offer contact us pages, after you login to your account.

Social Media

AT&T is a very progressive company and they maintain several social media accounts. AT&T updates these accounts very frequently. They use social media to , offer promotions, show commercials, offer contests to highlight their brand. Also, they will handle difficult customer service issues using social media. Links to AT&T’s social media accounts are listed below.

AT&T on Facebook
AT&T on Twitter
AT&T on Pintrest
AT&T on Youtube

Hints

To reach a live person at AT&T user support, dial from your at&t mobile phone, confirm your phone number then press #1, then press 2, then press 0

Customer Reviews

AT&T’s customer service is some of the best that we have experienced. They offer customer service through a their stores, phone numbers, email and social media. They show all of their contact information on their website. However, they are hard to find.

AT&T is not perfect and they do make mistakes, along with their successes. Please review and rate your customer service experience with AT&T below.

AT&T Customer Service
AT&T Customer Service Number

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341 Replies to “AT&T Customer Service”

  1. I wanted to set up wireless internet and cell service with att and was unable to get anyone who could help, finally got to someone who understood what I wanted to do and switched me to someone in India who said he would have to investigate my request So much for att.

  2. I BEEN TRYING TO GET SOMEONE TO PAY MY BILL, WHAT I GET IS A RUNNIG AROUND DEAL,NEXT TIME I’AM GOING TO GET A NEW COMPANY THAT DON’T GIVE THE CUSTOMER A BULL crap EXCUSE BY LET U TALK TO A stuffPUTER, I WANT TO SPEAK TO A HUMAN, THE ONLY THING THEY, U LET ME CONNECT U TO THIS DEPARTMENT AND THE SAME THING ON AND ON TO A COMPUTER AGAIN, THEN U HAVE TO WAIT AGAIN,AGAIN.I’AM GOING TO PAY YOUR BILL. THAT IS IT.

  3. Have called/chatted several times to correct and order and been transferred and put on hold multiple times to not ever get the issue resolved! What ever happened to fixing the problem? I will be looking for another internet service that is more customer service friendly.

  4. On Nov. 25, 2015, I called your 1-800 number to ask why my bill had gone up $18.00 for the same service that I have had since 2009. I was told that I had to pay $9.00 for 2 receivers that I have had since I took your service and I had never been charged for that was part of the service I signed up for. I was told that the promotion that I signed up for had ended. I was never told when I signed up that there was going to be any kind of promotion. I tried to tell your persons I spoke to, but they kept telling me that the promotion had ended. I Have No Idea What Promotion they are referring to and I told them that but they ( jg039o rd0174 and ps2627 ) kept telling me that they could not do anything about it. They did give me a $18.00 credit on this months bill but said that I would be charged for both boxes from here on. I have been a customer of yours for many years and would like to remain so, but with this kind of service I may have to start shopping around for better customer service. Please see what can be done about this service issue and please get back to me.

    Thank You,

  5. this is not a comment but is just a message. I am asking if you are running any promotion through phone numbers iam Absalom Henry Mwakasala from Dar es salaam Tanzania I have got a message through my mobile phone assisting me to claim winning of $1000,000 from AT&T is your company in progress with that case

  6. I would like to recognize one of your Technician Jeremy Moore for giving outstanding customer service. He went out of his way to make sure that all my problems with U-verse were corrected. He was friendly and informative about everything that needed addressed. The world needs more people like him to be apart of their business. Great Experience thank you.

  7. Our friend’s number(AT&T landline) was unreachable for about 4 hours today, so, being worried, we called AT&T to check if their was an outage in the area. The rep told us her number WAS NOT an AT&T number and was not in the system!!! Our friend’s only been a faithful customer for over 40 years!! When she objected saying that we know that it is an AT&T number, she insisted that it was probably with another company or a cell phone number and we should check our information!! So AT&T must think all their customers are stupid and uninformed and should expect no courtesies whatsoever.

  8. I am LIVID with the way I was treated by AT&T after 20 years of loyalty to this company! I am disabled and only work part time. I was healthy when I became a customer and came down with an autoimmune disease. I found out AT&T does not want to service the disabled. I tried to do a live chat after my phone was disconnected. Antonio G. hung up on me because I was typing too slow. Stephanie G could not answer the question ” does AT&T have a program that helps the disabled. I also had the unpleasant experience of dealing with Jennifer. I felt that when I asked for a supervisor the service person spoke with her about me in a negative way and when she got on the phone she was only concerned with a payment. I paid $200 on 8/16 and 4 days later they cut off my service stating I didn’t abide by the agreement. I kept stating I did not make any agreement. They also stated that my service had been suspended once this year already even though they cut my service off and had to turn it back on cause THEY were wrong, now months later they hold it against me. If I have been a customer for 20 plus years wouldn’t I KNOW how to make a payment arrangement? I hate them at this time and will tell any and everyone they are more interested in getting new customers only. The existing ones are of no value to them. 20 years wasted.

  9. On October 29, 2015, I went to the Forest Lake, MN AT&T store to purchase a tablet for my husband for Christmas. The salesman, Brian and also the manager Amy, had to sell me the tablet outright because I was not listed on our account as an authorized person. They were BOTH fully aware of my intention to gift this to my husband outside of their 14-day return policy. They PROMISED that there would be no problem with a return because I wasn’t sure if my husband would rather have a laptop vs. a tablet. After four trips back to the store to return the product I was told they couldn’t return it because I was out of the return period. Four trips were required because apparently nobody can make a decision without speaking, supposedly, with their supervisors. I was never given the courtesy of speaking to anyone who has any authority. It appears that you should get ALL promises in writing from any representative because they lie just to make a sale.

    I have been a customer of AT&T for 40 plus years, either land lines or cell service. Loyalty means nothing to AT&T.

    Now I have a $600.00 tablet that I don’t want, that has never been used and have no need for. Very disappointing not to mention deceitful. Way to go AT&T!!

  10. I’m now talking to Emanuel, i’m getting HOLD ON, hold on, let me verify LET ME VERIFY,now it’s let me let you speak to ONE of our specialist.

    TRYING TO GET A COPY OF MY LANDLINE calls FROM ATT HAS BEEN LIKE PULLING NAILS WITH A TOOTH. i’m not allow to speak with supervisor. I WENT FROM Emanuel to Galvin now I’m with Rex and now he just put me thru to Ms Smallwood who is in collections. what the hell. !!! Now I’ve Maurice on the phone he’s with commercial. I give up AT&T you need to train your employees on what their jobs titles are and how to work withthin them so many people and I still didn’t get what I was requesting

  11. this is the WORST CUSTOMER SERVICE ANYWHERE.. it does not exist. They have 100 people working in their field offices that don’t know their.. you know what from a hole in the ground … They all tell you to call this stupid 800 number. Instead of having 100 people selling phones .. why don’t you designate half of them to be customer service reps? hmm? I would rather buy something that treats me with respect and handles problems than get suckered into another two-year program WITH NO ASSISTANCE…. I HATE ATT…..

  12. I have had a problem with AT&T since beginning my service ,”Bait and Switch” is what I think it is called, offered special promotion and then the 4th month after agreeing to it BOOM they hang you with a triple charge – and now they claim that they cannot change because you agreed to this service, well I have written the FCC, and BBB and the Ky Regulatory Commission and all have yet to get AT&T to call me and resolve this ongoing issue, they do not train their employees correctly or enough and they do not live up to their agreement{contract breakers” It is just real sad that we have become a nation of Lazy ,untrained and don’t care for our fellow man , type of people – no wonder America is in shambles- I have written a letter in which I describe the issue/issues and who and what I was told and the agreement that we agreed upon back in Nov. 2015 and will send them to various AT&T offices throughout the country asking for help in resloving this issue!!!!!!

  13. I had been a wireless customer of yours since 1998 at $29.00 monthly…. yes I went through the name change and etc. However when I went to consumer cell Jan. 1st 2015 you auto debit $30.00 in January 14th, 2015 which was ok. You also debit $73.00 out of my account in February 14th, 2015 for five days which should have been only $7.00 and some cents.(according to three of your customers services rep) I have sent two letter to your headquarters. ( NO Response) I am still trying to get my refund.

    It has been one year now and I have not received any response. I was told that I should not have had auto debit.

    I have spoken to a couple of your agents which do not understand why.

  14. They promised a pre-paid visa card for signing up for their internet service…3 months has passed and every time I call they say it is in the mail. It has been in the mail for over 2 months and nobody knows how to assist me. Horrible customer service.

  15. Dealing with AT&T is possibly the most frustrating experience of my life and I’m not a young person. I have been calling for months to try to get a copy of the calls made on an old business line that we maintain. NO ONE USES THIS LINE. Yet AT&T has charged me for over 2000 minutes of calls that we did not make. Okay so SHOW ME WHO I CALLED!!!! That’s all I am asking. I have gotten several calls from a Delvina Westmoreland from the Office of the President. I told her I was on vacation and would call back when I had the bills in front of me. Now I can’t get her on the phone. She just left me a message that says the reason that my bill is so high is that I make all these phone calls. Thank you Sherlock! I already know what YOU say I did, I am not a complete moron. Call me back and give me proof of usage

  16. I called into Customer Service Center today to have my phone unlocked as I am going to Europe for 5-6 month and was put on hold for exactly 57 minutes and 14 seconds. Now where I’m from, this is NOT CUSTOMER SERVICE. I think this is Customer without service.

  17. This company will not do as it’s customers ask when it’s billing time. I have asked repeatedly for them to stop texting me about stupid stuff, all I want is for them to text me when my bill was successfully paid! Today I was on the phone for over an hour only to get thoroughly craped off. a customer service person named Vanessa was helpful when I asked to speak to a supervisor, but there were none available so she told me one would call me. STILL WAITING A-HOLES!!!!!

  18. Sunday 7Sep15 I was at the AT&T wireless store in Cary, NC on Walnut Street and experienced the most unprofessional customer service I’ve experience anywhere in a long time. I am not an AT&T wireless customer, but my friend is and based on this experience alone I will not consider being a customer and AT&T is lucky if my friend continues to be.

    Unfortunately, I don’t have the name of the rep that met us at the door. We were there to inquire about a solution to get data and photos off an iPhone4s which has had some water damage. The rep immediately said to us in a very unprofessional and sarcastic tone “What? Did it fall into a toilet?” To that, the answer was no. The next sarcastic remark as she turned her back to us and began to walk away was “It’s done when it gets wet”. No empathy to a customer who is just seeking to get his data and years of photos, not an once of professionalism. The next remark thrown over the shoulder at us was, “It’s on the cloud”. We’ve checked it is not.

    The sarcastic unprofessional message we were given “to go to Apple, we only sell phones” couldn’t have been clearer but certainly could have been provided in a much more professional way. While we understand the store doesn’t fix phones and we are certainly not the first to walk through the door in a desperate plea for help to get advice the unprofessionalism clearly showed us the customer is a burden if the purpose of their visit wasn’t to spend money.

    Shame on this store for allowing an unprofessional uncaring sales person to greet your customers!

  19. Reebecca Cole was very helpful and polite today in addressing an issue I had in not wanting to

    receive any texts, emails, phone calls or other soliticitations from ATT.

    While I would not give high marks to ATT as a company for their failure to address this issue despite

    seemingly offering an op out choice, I give do give Rebecca Cole a 5 star rating.

  20. THE ST.PETERS STORE SAID GOING WIRELESS WITH OUR HARDLINE WAS CHEAPER SO WE DID & THE FIRST BILL WAS HIGHER THAN BEFORE & NO ONE SEEMS TO KNOW HOW TO GO BACK TO OUR OLD HARD LINE. ALSO THE ST.PETERS STORE ADDED A NEW UNKNOWN NUMBER ON OUR BILL. WE HAD TO GO BACK TO THE STORE TO GET THIS NUMBER REMOVED WHICH WAS DONE. WE STILL HAVE A BILL ON OUR OLD HARDLINE THAT WE DON’T KNOW WHERE AT&T GOT IT. AFTER TWO DAYS & ABOUT 9 HOURS OF DIFFERENT PERSONS, IT SEEMS NO ONE CAN FIX IT. THEY EVEN TELL ME THERE IS NO SUPERVISOR TO TALK TO. WHAT COMPANY HAS NO SUPERVISOR ON DUTY? IT SEEMS THE LEFT HAND HAS NO CONTACT WITH THE RIGHT HAND. THEY GAVE US A NUMBER THAT RELATED TO OUR PROBLEM BUT WHAT GOOD DOES IT DO WHEN YOU HAVE TO REPEAT THE PROBLEM TO EACH PERSON? PLUS NO ONE EVER CALLS BACKS WHEN WE ARE TOLD A SUPERVISOR WILL CALL. THE CASE NUMBER IS 105253793. WE ARE NOW PAYING MORE WHEN WE WERE TOLD IT WOULD BE LESS. HELLO, IS ANYBODY AWAKE AT AT&T? WE LIVE IN ST.CHARLES, MISSOURI. 8/25/2015

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