AT&T Customer Service

1-800-288-2747

AT&T Customer Service Contact Phone Number for Support and Help

AT&T is a communications giant that is the largest provider of mobile phone service and home phone service. AT&T’s brands include Uverse, AT&T Wireless, Pre-Paid Calling Cards and GoPhone Mobile.

AT&T has consistently provided innovative, reliable, high-quality products and services and excellent customer care for more than a century. At&t’s mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. They are fulfilling this vision by creating new solutions for consumers and businesses and by driving innovation in the communications and entertainment industry.

AT&T Customer Service Contact Information

The contact phone numbers are listed for the various departments within AT&T.

AT&T Help Line: 1-800-2747
AT&T Wireless Support: 1-800-331-0500
Uverse Support: 1-800-288-2020
AT&T and Directv: 1-800-288-1145
AT&T and Dish: 1-866-722-7500
AT&T Internet: 1-800-288-2020
AT&T Landline: 1-800-288-2020
AT&T EspaƱol 1-800-559-0050
TTY: 1-888-341-2355
Shareholders: 1-800-351-7221
Pre-Paid Cards: 1-800-288-2020
Military: 1-800-288-2020
AT&T Small Business: 1-877-253-0009
AT&T Large Business: 1-877-253-0009
Collect or Calling Card Calls: 1-800-225-5288
Corporate Phone Number: 1-210-821-4105
Corporate Fax: 1-302-655-5049

AT&T Hours

24/7 – 24 Hours 7 Days a Week for most services

AT&T Address Information

AT&T Inc. is located in Dallas, Texas. For Bill payment addresses or other locations, please check your statement.

AT&T Inc.
208 South Akard Street
Dallas, Texas 75202 USA

AT&T’s Official Websites

AT&T’s’s official website is AT&T.com To get specific information for your account, log-in to ATT.com.

Email

AT&T does not publish email addresses for various departments. However, they do offer contact us pages, after you login to your account.

Social Media

AT&T is a very progressive company and they maintain several social media accounts. AT&T updates these accounts very frequently. They use social media to , offer promotions, show commercials, offer contests to highlight their brand. Also, they will handle difficult customer service issues using social media. Links to AT&T’s social media accounts are listed below.

AT&T on Facebook
AT&T on Twitter
AT&T on Pintrest
AT&T on Youtube

Hints

To reach a live person at AT&T user support, dial from your at&t mobile phone, confirm your phone number then press #1, then press 2, then press 0

Customer Reviews

AT&T’s customer service is some of the best that we have experienced. They offer customer service through a their stores, phone numbers, email and social media. They show all of their contact information on their website. However, they are hard to find.

AT&T is not perfect and they do make mistakes, along with their successes. Please review and rate your customer service experience with AT&T below.

AT&T Customer Service
AT&T Customer Service Number

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341 Replies to “AT&T Customer Service”

  1. I have been on the phone with AT&T for weeks now and still have same old problem with my bill. I have lost all respect for this company. They say I owe, but all they have to do is but a case in to AT&T wireless. I think I will fine a new company. AT&T you could have done better, I really was hoping you would.

  2. Took an hour and a half to reach a live person. She was not helpful and did not know what should be on the screens. Could not access my mail account as it was locked due to several tries.

  3. I tried to eliminate getting AT&T help to inundate my life with insulting ads from companies with whom I have no interest in dealing. Please remove me from all your solicitations and promotions. I tried to navigate your web site to opt out of your “External Marketing & Analytics Reports” as well as Program Two: Relevant Advertising including “Wireless Location Characteristics.” Please take me out of both of these. I was unable to negotiate through your maze. On your letter it was sent Regarding Account Number:1. Please remove that account from both Programs.

  4. i just had my service disconnected today. i had made arrangement 3 days ago to pay it next week on friday. they said sure thats fine but low and behold they disconnected me and wont restate it until i make a payment. they are a bunch of liars. so anyone looking for a provider do not go with at&t i repeat do not do that cause they will mess with you and they are over priced also. one last thing go with a provider that does not carry a contract for so many months or years. thats what i am going to do now and as soon as my contract is up they will be getting a phone back cant wait

  5. I have been trying to help my 93 years old cousin get her new AT&T home phone working, while visiting, so she can get her voice mail working. She has been in her new retirement home for a month now and when she moved in she never received any dostuffentation from AT&T on how to use this new phone system. She had no idea she had 23 voice mails waiting for her. I spent 2 hours on the phone with Ken from the ‘voice mail dept’ who actually had no idea how to help me setup her phone. He kept telling me to try dialing this number and when it didn’t work, well then he said, try dialing that number. No, I’d say that doesn’t work either. It still doesn’t work, now it’s Saturday and all of Customer Service is closed until Monday at 8 a.m. and I need to go back to my home which is 150 miles away.

    Thanks a lot AT&T. Your wesite says as a new customer, she should receive new welcome packet with information on how to setup and use the features on her phone. Well, I guess you forgot to send it!! GREAT CUSTOMER SERVICE. I wish there was another company available for her to use in this neighborhood and I’d help her change in a second!!

    I am so thankful I do not have to use AT&T for any services.

  6. The worse customer service in the entire world……Called to simply check on an order…..Their que transfered me to someone in the Philippines-couldnt understand them-they transferred me back-I quess to a division that couldnt help me! THey transferred me again-billing instead of orders-they couldnt help me-transferred me again-and of course they couldnt help me either-I finally gave up-called the local cable company and switched my service

  7. I HAVE ASKED TO CHANGE MY NEW PHONE TO A FLIP PHONE SINCE THE ONE I HAVE HEATS UP AND WHEN U WANT TO CALL SOMEONE WHEN UR DRIVING ITS WORSE THAN TEXTING,,,,,,,,,I GUESS IF I HAD AN ACCIDENT USING THE PHONE TO CALL SOMEONE, I WOULD HAVE TO SUE AT&T SINCE THEY WILL NOT WORK WITH ME AT THE STORE.

  8. You were able to get a real person? Trying to get through to AT&T is one of the most frustrating and time consuming things in my life.

  9. You were able to get a real person? Trying to get through to AT&T is one of the most frustrating and time consuming things in my life.

  10. BEWARE IF YOU HAVE AN ALARM SYSTEM OR MEDICAL DEVICE THAT CAN’T USE VOIP!!!!!!!!!!!!!!!!

    Signed up for U300 bundle which included (Home phone, internet & cable TV). When I signed up for new service I was never asked or told the phone would not be COMPATIBLE with alarm system or medical device. Installation tech, again, didn’t ask or mention phone wouldn’t be compatible with alarm system or medical device. Called for service because of static on phone – repair tech asked if I had alarm system or medical device that needed the phone for communication – yes! my Mom has a medical device. Phone medical device won’t work with AT&T VOIP

    Called customer service to have regular land line reinstalled because of VOIP problem – asked that they correct problem & keep me on the U300 plan (which I ORIGINALLY signed up for) one rep stated – “NO PROBLEM” – another stated “NO WAY!” not their fault that my Mom’s medical device wouldn’t work with VOIP – so now my original contract has been cancelled & I have been put on contract at a higher cost & only for 1 year not the original 2 year with discount & if I cancel I have to pay them $185.00 for early termination fee. AT LEAST I WILL BE FREE OF THEM IN 1 YEAR RATHER THAN 2 YEARS.

    DON’T GUESS ANYONE FROM AT&T WILL READ ANY OF THESE POSTINGS & TRY TO CORRECT THE PROBLEMS

  11. After our latest monthly billed showed up (Over the allowed minutes) we did a little digging only to find we were being charged for supposedly calling a number we never called. Just for fun we called the number only to find out the guy we spoke with had no idea who we were and we didn’t know him!….Then the call to AT&T… we informed “Rebecca” the AT&T rep, this number was racking up 300-400 minutes of air time a month since Jan 2013 and we were getting dinged for the minutes. After 30 minutes they couldn’t figure anything out but said they would give us back the roll-over minutes, no mention of cover the excess charges. This was nice of her. However, I was told to block the phone number it would cost us $4.95 a Month per line (We have 3) WHAT??? Wait a minute!…we’re not calling the number! Why are we being charged for fraudulent activity? and why do we have to pay for a number we are not calling? Are you kidding me? …the reply was “Sorry…that’s the only way we can block the number”. I talked with Rebecca’s supervisor only to be told, we can work our way up through the AT&T customer service food chain and the answer would be the same. I said “how about we cancel our service”? Didn’t even phase her…I’m seriously disappointed in a company that can’t clearly see right from wrong. But what we can do IS find “that company” that understands “only customers pay the bills”. I know AT&T is a mega giant in the industry and (When I leave) my pennies won’t put a dent in their $34 Billion in annual revenue. But I am a believer in doing the right thing. It’s a simple practice that made good companies great and has a lot to do with why some American companies have been so successful. I hope anyone reading this will feel the same and start spending their hard earned dollars with companies who believe in taking care of their customers…Ralph de la Vega…If this somehow makes it to your desk…I welcome your comments and would enjoy speaking with you about my personal experience!

  12. I did forty years with American Bell, Pacific Bell, SBC and then AT&T. Never had problems until 2009 when I retired and decided to go back to the home country for six months. I prepaid before leaving a sum large enough to cover the average charges I previously had. I returned to find I was delinquent and late! Going through my tub of mail I discovered that a month before leaving I started to be charged a third-party IDS PC Maintenance fee of $19.95 per month. I paid the late charges and then took six months fighting with IDS to have charges reversed and spending as long to find someone at IDS with any responsibilty. As I explained I was an IT Tech running an IBM AS 400, working the IT Help Desk, Webmaster and Data Analyst for a California Water District – and I have no PC’s at home but use Macs – I would have no need for “PC Mx”. During all that time I called ATT but they never represented me and my account, never tried to find the right person at IDS to work with. And kept charging me the IDS fee which IDS kept sending to them. When SBC became ATT it should have been disclosed by ATT to its customers that they did do and accept third-party billing and yes you can call and have them blocked. I then switched for two years to Verizon but their problem is bad cell service in my area so about six months ago I switched to Hughes Net Gen4 internet and satellite telephone. I’m a happy camper in my mountainous and isolated Sierra Nevada foothills! And to hell with ATT.

  13. Dealing with AT&T is LIKE LIKE TRYING To Talk To a REAL PERSON on Mars !!IT is the Worst Company I have ever Dealt with in my 72 Years of Life!!They have the most Incompetent People on the Planet when you finally get hold of a Real Person!!!They will tell you anything you want to hear to get you to Change your Service to them!! Most of it is a Lie!!I would not Recommend Them to My Worst Enemy!!,,,,,,,,Thomas

  14. We have been trying to get AT&T U-verse, telephone and internet service but, no one at AT&T

    will listen to our problem. We live in Cedarburg, Wisconsin 90 ft. from Grafton, Wisconsin. Grafton Has AT&T U – Verse but we can’t get it. No one at AT&T will listen to us or explain why we can not get AT&T U-Verse. It is like we are in a shell. Please have someone cantact us to discuss this matter.

  15. Only cause you have to select a star are you getting even one. Your customer service is HORRIBLE!!! I have $25.00 a week automatically taken out of my account to go towards my bill. With that done I still have a balance due each month and I am normally able to pay that. This month we got a little behind and the payment wasn’t able to be made but note that the $25.00/week was still paid. With a balance of $192.33, my phones were shut off today. I called to see if I could arrange payments to pay it off by next week with the first payment being made tomorrow and the second, being the automatic $25 on Friday and then the balance would be paid off next Thursday and another $25.00 paid on that Friday, the 16, which would actually make my balance negative. I told him that being a stay at home Mom with a husband who works we try to make the payments on time and get the bills paid to which he replied that he was also a customer but he pays his bills! I told him I pay my bills but if it came down to my phone or electric then it would be the electric. Between him and the lady I spoke to before him, I felt like a piece of gum on the bottom of someones shoe. I have never in my life been treated so poorly. I CANNOT wait for my contract to be up with AT&T so that I can no longer have to deal with the customer service!!

  16. AT&T WILL NOT WORK WITH YOU TO PAY YOUR BILL, YOU HAVE TO GO THROUGH A COMPUTER, YOU CAN NOT TALK TO A REAL PERSON. BEFORE THEY GOT SO BIG YOU GOT TREATED LIKE YOU WERE HUMAN, BUT NOT ANYUMORE. THEY DO NOT CARE ABOUT THERE CUSTOMERS. THEY HAVE FORGOT THAT WE ARE THE ONES THAT MADE THEM ALL THEIR MONEY. KIGHTS, GAS, WATER COMPANIES WORK WITH THEIR CUSTOMERS TO PAY THEIR BILLS, BUT NOT AT&T.

  17. I am SO frustrated right now with AT&T! I called on 7/31 to get my mother’s phone changed to another room in the nursing home. The lady was very nice, but said that it would be 9 days (8/9) before they could do that. But she offered to expedite the order. Friday (8/2) evening, I called again. The gentleman said that they should be able to do that right away since the lines are already in the rooms. Her line in her old room was disconnected within 24 hrs. by the way. So I called again on Sat. (8/3) to ask them to turn the phone line on in her new room. No problem, the man said. It would be turned on by Sat. at midnight. Okay, now it’s Monday, and no phone. So I call again. The gentleman tells me that there is a problem with her bill. I said what problem? The bill is paid up to date. So he connected me to the billing dept. The lady on the other end couldn’t hear me so she hung up. So I call again. This time the lady I’m talking to says she can’t find an order for this number, so she has to write up a new order and the phone won’t be able to be hooked up for 2 weeks (8/16)! Are you kidding me?!!! Sorry she says. Nothing she can do. I asked to talk to a supervisor. She took my name & number so I could be called back. Guess what, no call back. I just can’t believe a company this big gives this type of service. Ridiculous!

  18. I am so tired of being on hold amd listening to the same recording , I have tried for the past few months to reach someone who can help me . I have had the same unlimited calling plan for the past few years and I did not know that a company had the right to change your call plan without your consent or lie to you and tell you it has been taken care of when it has not. I have unlimited nationwide calling so why is my bill $373.00 and why wont you all send me my bill summary as requested in the letter where you all are being held liable for unauthorized third party phone charges to select customers. I have been with with AT&T for most of my life but now I want nothing more than to get an attorney, your customer service has been terrible to deal with and I do not appreciate being put on hold forever and then transferred I don’t know how many times and then outright hung up on. Would someone please help

  19. I’ve been on hold for 30 min ,then someone hung up. Now I have to start all over again .As soon as my contract is up I’m going back to Time Warner Cable,more money but better customer service,

  20. no consumer services for help. Very difficult to get in touch with a live person and then, they speak poorly. They increased my bill by 42% without notifying me for a reason why. Very Poor!

  21. Trying to reach the right person with AT&T is a real task. You get the same recording several times and end up on hold for a very long time – no matter what number you call. Why does the Spanish message come on before the English message? What country are we in?

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