Bushnell Corporate Office Headquarters
9200 Cody
Overland Park, KS 66214-1734
Kansas City area – (913) 752-3400
Consumers – (800) 423-3537
Dealers – (800) 221-9035
Fax – (913) 752-3550

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10 Replies to “Bushnell”

  1. long hold time on customer service!!!! had a rifle scope that had bushnell on side and cap with the “B” clearly on scope. The scope did not have a serial number on the bottom of the windage/elevation knobs. I was told that it was a Fake/knock off of there product. Customer service did not even try to see if they had a simalar part that I might try to fix it with. They have terrible online sites. Bushnell site does not have exploded views of parts for their scopes or other products so that you can Identify what you are purchasing. From what I have seen and read above it truely does seem that Bushnell is only interested in pushing product out the door and then forgetting the ouality or care of the customer. I am sad to say I will no longer buy Bushell. I want to buy American but this is place and product really lacks in Quality control and customer needs.

    All I can Say is BUYER BEWARE!

  2. This company is the worst, 15 min hold time as we speak. I sent them my Rangefinder which was under warranty. They told me 1 of 6 things happened to void the warranty, they did not tell me which of the 6 happened. But they would do me a favor and charge me 105.00 for a new one. higher price than I could get on ebay !!!!. I told them to sent it back. That was 3 weeks ago !!!!! and it took them 3 weeks to tell me they could not fix it under warranty. Now i am calling their customer servce and eternal hold. The WORST company I have ever dealt with. I would not use a Bushnell product if it was FREE>

  3. Love their products…but their customer svc…not so good. Called 3 times for reticle subtension info, and they sent me the wrong data. Called today 2X and the 1st time got cutoff and the 2nd time they couldn’t help me since I didn’t have the serial # I was thinking about buying. What is going on over there?

  4. I purchased 10 8mp trophy cams a year and a half ago. As of today only 3 work. The others all have non-functioning screens. I sent the cams back to Bushnell and was told they would replace them for $134.00 each. I paid $120.00 each new. I called them and they agreed to replace at no cost with new units. I received my old units back in a box. Never got the replacement units. This company created a badly designed unit that only lasted one hunting season. Customer service is a joke.

  5. Sent in and discussed a trophy cam game camera. I received a letter that stated it was no longer under warranty so they sold me a replacement for a price a little less than retail and would return my original. Called a month or so later and the support person said “sorry” sarcastically, they would get one right out. I received one a week later and it was not mine and it was not camo. Called again and and they “never made a camo finished model but would send. I currently own two Bushnell rifle scopes and three Bushnell game cameras but will never buy a Bushnell product again due to the mishandling of MY item and having to deal with an ignorant, sarcastic and insensitive customer disservice agent

  6. Had two game cameras that were damaged by water. Sent to Bushnell for warranty or repair. Both were replaced with factory reconditioned units better than cameras that went bad. No problems with any issues.High regards for Bushnell and their service.By the way these cameras replaced another well regarded manufacture’s cameras and do a much better job. Thanks Bushnell.

  7. Do not buy any product associated with Bushnell. Bought a rifle scope in Nov.2014 here we are May 2015 Still no response with their Mail-In-Rebate.Cannot get through to their Customer Service. Never again.

  8. I sent a camera in for repair several months ago and haven’t received any reply from you—at all- I need my camera It is getting close to that time of year for our hunting season. I sent the camera to Cabala’s originally and they contacted me and informed me it had to be sent to you—so–they sent it to you. Someone called me and told me that Bushnell Products -Lab repair received it and they would be calling me soon.

    I really want my camera back before I need it.


    Kountze, Tx. 77625

  9. I purchased 2 Bushnell 8 MP Trophy cams a year ago and they performed beautifully. I decided to get 2 Bushnell Realtree 6.OMP cameras. They worked for about 2 months and now I cannot get them to take pics anymore. I lost my receipt for the 2 small cameras. Can you possibly do anything for me? Hoping to hear back from in soon.

    I live in Canada. Purchased cameras from Walmart.

  10. Whats with Bushnell. It used to be a great scope and service company’ I bought a h Helo scope, mounted it on my 9 mil Hypoint rifle ,could;nt get it to zero, checked the scope and the inside lens has fallen loose .the blue tinted one. I keep calling but only get put on hold. Im 69 years old. i own 6 Bushnell scopes, 4 are the old steel tube type,[ 40 yrs old,] What quality never a problem. i once sent them a scope that was used and about 4yrs old. i had a problem with it. i sent it in,[ no warrenty] They fixed it and only charged for shipping .Well Bushnell sorry you dont want my buisness, Your now compareable to[ Ruger gun co.] [ junk ] Treat your customers like [KA KA ] . Ill make sure ill let all my friends and customers at the gun shows know what a lousy product Bushnell is selling PS / Bushnell should read these comments and try to rectify their treatment of customers. I now need 3 more scopes.one to replace the junk one i bought, and two more..They won,t be Bushnell. dear Bushnell your down the tubes like so many other american companys. No wonder people buy forigien products, cheaper, good service, better quality ..GOODBY BUSHNELL IT WAS FUN WHILE IT LASTED TO BAD YOUR GOING DOWN [SORRY SO SAD TO BAD.] What a waste of jobs in this country ,

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