Customer Service Contact Information For Caremark

No ratings yet.

Please rate this

13 Replies to “Caremark”

  1. All people I talked with over the phone regarding my sons prescription all DUMM!!!!

    keep on a saying sorry to calm down the client but actually all these people don’t care about what you ordered. These people should be fired for not doing their jobs properly. the corporation paying these bunch of people . It pissess me off!!!! I’m calling the attention of the CEO. To improve your service you should investigate how the people on customer service doing well including the supervisors who handle the situation.I can’t numbered how many I talked with over the phone and telling me different things. That Wesley who called on phone and told me the medication is shipped out the same day and receive by next day thru UPS is all CRAP!!!! don’t trust these people will take care all their promises. They saying this only to get you away from the phone. Hell you guys. Hope you won’t be a victim of your own actions.

  2. Yoo hoo?? Is anybody there? Or at least someone of competence…On February 27 I ordered four prescriptions by telephone for myself. The following day I ordered one for my husband also over the telephone. His came first even though it was ordered after mine. Last Friday March 8 we had a notice taped to the mailbox in our apartment building from UPS. After a little delving through the 800 number to UPS I found that they had made two attempts to deliver (understandable as we are in the midst of a move) BUT that if we were not hom tomorrow, March 11, the meds which I VERY much need NOW would be returned to the UPS warehouse. We are in a new apartment, in a new area and in addition to the fact that we need to be out of town tomorrow I choose not to try to find the location of UPS. Biggest queries: WHO decided that my meds should be sent UPS rather than the USPS and WHY was this decided?? If I could easily choose another company for my mail order prescriptions I would do so but unfortunately there is no choice. I will probably have to go tomorrow to a nearby retail pharmacy to ask them to give me small temporary refills of the four meds to tide me over which will also no doubt, require calls to our primary care physician explaining the circumstances to him. Incidentally my telephone call to the Caremark rep (25 minutes long) was handled as well as possible I SUPPOSE but he did nothing to solve the problem other than many apologies and to give me the address of your “service” department in MO.

  3. 03-22-12

    I have been waiting for my prescription for Divalproex. I am told it was shipped Feb 26th, 2017. I have yet to receive and I am out. NOW WHAT!!


  5. Is this Caremark that the one that is taking over from Medco? I need a website so I can start oedering my Rx from this company. I know that Medco transfer all the Rx’s from the Medco customers. Pls inform me. Thanks.

  6. Caremark cvs and ups… All bad and when I call ups I get Guatemala and they say the cannot connect me with anyone in the USA … Ups hung my mess on the trash can… Yup the well run trash company did there job and tossed them … Caremark cvs response… Tough luck! But ups is far far worse than cvs … Ugh! United healthcare is a monopoly forcing us folks into these situations

  7. If I could rate in negative numbers I would. Mail order for my husbands injectable medications was arranged like we were told to do, he asked NOT to have a signature obtained on delivery because we wouldn’t be home, yip and you guessed it. We got a call telling us they attempted delivery and no one was home to sign, go figure. The shipping company had enough time to call and get a signature release and didn’t before the pharmacy closed, but were too busy they said. Was given a phone number to the on-call specialty pharmacy. I called twice with an assurance from the regular pharmacy they would call me back and they lied. No return phone call. So now, a injectable medication that costs 2,000.00 is sitting in a UPS warehouse until Monday, and his medication is due on Sunday. I wonder what the FDA and the Board of Pharmacy will say about this when I call them.

  8. I closed my account with cvs due to the very slack people working there at the 401 s,main st. in graham nc. I am now at walgreen’s the people working at cvs in graham should be fired.

  9. There is nothing good to say about this company, there computer system is either screwed up or the people who work or should I say chew bubble gum and listen to there radio all day don’t realize how important people’s meds are. I gave had 1 good order out of maybe 30 times that I have ordered that I have been pleased with the process. I’m very sorry to say but this company sucks big time and what’s bad is that the CEO’s have to be aware but as long as that almighty dollar keeps coming in, that all that matters. What a shame.

  10. i was at the store on mcdowell ave in phoenix az and i had 100.00 bill and the sales clerk told me that she on had 80.00 dollars in her draw and that she had broke three 100 bills already.I stated that was not my fault and i had to leave there store and go to another store to buy something to brake the 100.00 and then came back to pick up what i bought from there store .I need a manger to contact me about this .I have been a cvs customer for a long time i felt that was very rude and inconvenient to me as a customer ,.What kinda store does not have change for a 100.00 dollars i know they make drops but she was complaining about her draw not having money in it after she would have given me my change.I called when i got home some one in technical support as me what happen i told him and he put me hold for about 3 mins and then can back and stated he would transfer me to tell what happen and i have been waiting on hold now about 20 mins.For a customer support person to take my compliant and do something about this.I am very upset with CVS at this time . I need something to be done about this right away.If you would have a manger contact me at 602-275-6085.This is not how you treat customer who spend there money in your establishment. Still on hold as i wrote this.

  11. if I could rate this company a zero I would. People on phone have zero answers. They can’t answer any questions about why a rx is covered or denied. This includes supervisors. All they say is…..that is up to prior authorization board. Well they don’t let you talk with them so hold your breathe. Even with my dr pre authorization, which they denied, and a follow up “appeal” still denied rx for my 6 mon old. Prev insurance covered the rx from the beginning, no prior needed. Nice to know that I am paying for the crappiest pharmacy coverage out there. If you have the option do not use this company for pharmacy coverage.

  12. Calling customer care a waste of time. Called three different times three different people and all they could say was sorry. Sorry doesn’t get me my meds. Now I am out and pain from nerve damage setting in. SORRY describes Caremark to a T!!!! One star only because that was the lowest I could go.

  13. This web site is terrible. Needed to change credit card info. Just needed to give you new card number. Very irritating getting through. Hung up on the automated voice.

Leave a Reply

Your email address will not be published.