Carfax

1-703-934-2664

The most trusted provider of vehicle history information, CARFAX is used by millions of consumers each year. CARFAX Vehicle History Reports? are available on all used cars and light trucks model year 1981 or later. Using the unique 17-character vehicle identification number (VIN), a CARFAX Report is instantly generated from our database of over six billion records.

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118 Replies to “Carfax”

  1. Ok CARFAX, like Equifax, which I do not give permission to report on me especially when the report is wrong due to CarFax screw up and accuses me of odometer rollback due to their screw up. I filed a complaint their response is to have me fill out the same form I had already filled out. They say in a chat room they will get back in 5 days (of course that is from the date of the 2nd form I filled out) now it is going on the 7th work day and still no response and I seem to be blocked from they chat room. They are costing me thousands and they don’t give a ###! And of course there is no listed phone number – any suggestions anybody?

  2. Just purchased a slightly used vehicle from my local Ford dealership. They presented a clean carfax report–no accidents. I had requested service records from the dealership since they had told me the car was local and they had done the service. Buried in the service records was a comment abou collision work. I pressed the dealership for additional information and though they tried to say it had just been in for a scratched bumper repair of $199, I found it had a number of items repaired that would have been more than that. Since the dealership obviously had information about a collision and had not disclosed, the dealership refunded my money. Shouldn’t they have been the one reporting the collision? Who does report it anyway? The dealership said the insurance co does the reporting. Hmmm, guess there is no level of confidence that any accident info is accurately reported.

  3. Trying to sell my truck and the Carfax report states it was reported totaled after my accident in 2011. The accident was minimal damage and fixed by a recommended auto body shop from my insurance company. The damages were only 7,000 and that was paid by state farm to the body shop. I emailed Carfax and only received an automated response with a conformation number that I can’t do anything with. I need to get this resolved because the dealership would only offer me 7,500 for my truck worth a 15,924 trade in value! I’m still driving the truck they state was totaled!!

  4. Car fax is a total disaster . They list some of the stuff like accident in the report without finding out the true report.

    As soon as there is a police report, the car is classified as accident.

    I wish Carfax should be more sensitive to the reports and by not checking they have cause considerably harms to car sellers.

    Maybe a lawsuit should be filed against Carfax for giving bad reports without finding out how it happens.

    I backed into someone and there was no damage to my car but Carfax reported it as an accident.

    How could they do such a stupid thing without even contacting the owner to find out the truth.

    This has really cause lots of people financially and maybe a lawsuit should be file.

  5. On 12/13/2013 went to Mercedes-Benz dealer to trade my car, they got the report from CARFAX. carfax reported the on 03/14/2013 my car is total loss vehicle. the history report is WDBUF56j96A844214. I call my insurance and talked to my agent. He told me the my car was fixable and has been fixed not total lost.

    Please call me at.

    Thank you,

  6. I purchased the UNLIMITED CARFAX reports using VIN (I thought) as I was preparing to go to an auto auction and wanted to access the vehicle histories of the cars I was looking at.

    Well…what I had purchased was 5 VIN number look-ups and UNLIMITED LICENSE PLATE LOOK-UPS.

    It was useless at the auto auction and will be at a dealership as well as there are no license plates to look-up. The service is a joke and cost me $54.99.

    When I emailed to explain the situation, they told me that since I had used TWO OF THE FREE LOOK-UPS, my money could not be refunded.

    There are no live people to speak with. DON’T ORDER THIS SERVICE UNLESS YOU ARE LOOKING UP CARS BY LICENSE PLATES!!! And who does that?

    No one and they know it. What a scam!!!!

  7. Ordered carfax unlimited, worked 1 day then never again.

    email & phone but no response & no correction. called for a refund, no response.

  8. I don’t think your car value is realistic. I have a 1999 Acura 3.0 CL which doesn’t have a scratch on it but carfax downgraded it so much according to the dealer because of an accident. They’re just saying that the body shop didn’t do a good job and the car is still damaged. What customer looks at 14 year old car that looks new, even the salesman says it’s perfect and worth almost 2 times what the fax quoted, would call carfax if it was involved in a accident.

  9. How do I get a correction made on the mileage of our car. Dealership shows one amt, the next service they show a lower mileage,

    Preventing us from getting an extended warranty. Please advise.

    But the dealership says they have made the correction, the warranty CO says no. HELP

  10. We are going to sell our 1999 Jeep which we have owned since new. Carfax has the Jeep as having been owned by 4 people, not true. All other information is correct. Would like to know if the bank was one owner, then when paid off, we were an owner, then we bought FSU special tag, that may have been seen as a new owner. No way to tell how they work.

  11. What a scam!!!!!! I purchased a Lexus in 2010 new and am now trying to trade, but Carfax reports that it was totaled in 2017. This is not true and would like to know where Carfax gets their information. Ironically I own the insurance agency, so I know for a fact this is not true. Obviously, is it not researched very well. And of course, you can email your dispute, but only get an automated response. I really question if real people even work at Carfax!!! Such a scam!!!!

    This mistake will cost me $6,000 on my trade in, if not corrected. Who should I send the bill to?

  12. Just ready to buy low mileage 2017 chryler 300, CAR-FAX said car has no problems all ok, Car looked great but last night I went looking for myself to check its past . Guess what it was sold on ebay in march 2017 for $ 16500 because of major front end damage and it was alot of damage ! Thank GOD I check the cars past my self was going out to buy car this morning !

  13. I was on your website and was looking for a carfax for my truck and i ended up seeing that i was ordering a carfax for $54.99. I didnt need that so i thought i canceled it then went back to order just one carfax for 9.99 elsewhere…..all i need it my $54.99 credited back to my credit card. and i cannot find a phone number anywhere to call so i have to send an email…….please respond to this as soon as possible. I live on a fixed income so i cannot afford to spend any more than i have to…..thanks

  14. Car fax is a scam!!! I have own my infinti for quite a while and recently i decided to sell the car and the carfax show the car is listed for sale in a dealership in california twice in a year and i live in florida WTF? how can i fix this error? it seems impossible to contact anybody in carfax. I tried calling and emailing but no luck yet… I want to find out whats going on….

  15. I AM HAVING THE SAME PROBLEM I HAVE BEEN TRYING TO GET SOME ONE TO ANSWER ME BUT AFETER HRS OF MY TIME FOR THERE MISTAKE. STILL NOTHING THEY MADE MY WIFE CAR THAT IS A 2010 SONATA WORTH $ 1200 WOW IT SHOULD SAY 34,470 BUT IT SAYS

    344,701 SOMEONE ADD THE EXTRA 1 AT THE END OF THE MILEAGE, NOW THEY DONT ANSWER ANYONE. THIS IS A $10,000 PROBLEM FOR MY WIFE AND ME, ANY ONE HAVE ANY HELP TO FIX THIS IM ALL EARS..

  16. Just a few months ago I avoided an accident and got my tire blew up instead. But my car was never in any contact nor in any accident. Car Fax said that my car was sideswiped and had contact with another vehicle and that my car was damaged. This is nowhere near the truth. I tried everything to correct the report, email mainly because they don’t give you telephone number. I am now contemplating a lawsuit for libel.

    This researcher they gave me is an idiot giving me legal stuff about privacy that are idiotic, for example he said that report numbers and dates of supposed accident are never reported for privacy law. That is the most screwed up lazy explanation I’ve ever heard. Because a car’s VIN is readily available and can be traced to the owner so easily.

    I am so frustrated about Car Fax. They are Piranhas. They don’t care who they hurt.

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