Citi Cards

1-800-633-7367

CitiĀ¬ Cards is Citibank’s credit card division. They provide credit card services in the US and worldwide.

Technical Assistance:

1-800-347-4934

About Your Credit Card Account:

1-800-950-5114

Outside the U.S., Canada and Puerto Rico Call Collect:

605-335-2222

TDD/TTY for the Hearing Impaired:

1-800-325-2865

Internet Security Specialists:

1-888-285-9696

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13 Replies to “Citi Cards”

  1. PLEASE DO NOT ACCEPT A CHARGE OF $99 ON MY CREIDT CARD, NUMBER ENDING 9160, FROM A

    FIRM CALLED ZBIDDY. IT WAS CANCELLED OUT AND I DO NOT WISH TO PAY FOR SAME.

    THANKS VERY MUCH FOR FOLLOWING THRU.

    KINDLY ACKNOWLEDGE THAT THIS WILL BE TAKEN CARE OF.

    IF I HAVE DIRECTED THIS REQUEST TO THE WRONG PARTY, KINDLY REDIRECT.

  2. I called customer service on or about July 5 or 6 2017. and requisted the form to get my earned rebate of $761.21 to help pay for the new car I bought on july 3 2017. I was told by your service rep. I should have the form in 5 to 7 working days. It is now Aug. 6 and 30 days have passed and I still dont have the form. Can you help?

  3. I have been receiving three or four phone calls a week from citicard alerting me to a low interest rate. I have no interest in interest rates because I always pay my balance when billed. I have punched the suggested key to stop the calls but the computer voice pays no attention. If you don’t want my business please say so and I’ll switch to another card and also if these calls don’t stop I’m going to switch anyway.

  4. Citibank,

    I have news for you. I don’t appreciate being called on a Sunday morning because I owe you $30. Not going to pay late fee. You banks may get by treating some people this way but I will just start paying cash!

    Tired of this ridiculous scutiny for credit. Had my card canceled. Banks wanting to do an inside inspections for refinancing. Not stepping foot inside my house — I will just pay the mortagage off. I do not care if they had problems in the past. I am not going to be interrogated by them!

  5. I want to know how to stop phone calls from them starting at 8:00 in the morning and going constantly all day until 9:00 at night. Usually no one on the line when I answer and we don’t even have an account with them.

    Marlene

  6. I am very disappointed with the Citi Thank You program. I received a gift of 25,000 points for which I labored over choices on the website. I finally ordered an aquamarine bracelet & earrings and set of pearl earrings. The aquamarine stones are blue on the website. The product arrived quickly in nice little packages. However, the aquamarine stones are white, like rhinestones. The products are cheap, small, and lack the color and representation of those on the site. I complained to an account manager who said he would send a return label to me by email and reverse my points. What I received was a survey instead and only 4,000 points. I called again only to find that it takes the company up to 30 days to decide whether or not I deserve a return label. The products cannot be returned without it and I can’t get my points to convert them to an Amazon gift card. How can they determine the default in the products when they can’t see them? The products are cheap and unsatisfactory. I can do much better at Sears, Penneys, Wal-Mart and especially jewelry television. This was a thank you to me and I’ve been robbed of the joy and gift. If I don’t get a return label I can only get a gift card worth about $25 instead of the total worth of the original gift which was $250. Don’t bother with this program, the reps are dishonest and the products lack quality (they come from Buy.com). I want satisfaction…a return label and my 23,400 points!

  7. Trying to contact them all day.. Keep getting same recording 45 minutes then 25 minutes no response doing this al l day t long., very diisatified.

  8. I have had the same experience as Jewellz!!

    I had an expired card, less than $130 of purchases were made- somehow??. I have tried to get it resolved 4 times with various customer service agents. I agreed to pay a minimal amount to resolve this issue to clear my credit. My credit is still in question. I was given a phone number to contact Expiron , Citi’s outsource service. It is not possible to speak with a live person. I called Citi back and .

    It took a minimum of 45 minutes to get someone on the phone. I then had to reexplain the situation again.

    After spending 30 minutes to re-explain on the last call, I was disconnected. Citi has all my contact info and did not even attempt to call me back.

    I will never get another card from Citi.

  9. I have been with Citi since the 80’s and 3 times, my card was breached. Each time Citi has promptly taken care of it and always remind me I have 0% liability on fraudulent charge. As always Citi, thank you for your continued help and support.

  10. Wow bad reviews, glad I read, was thinking of applying with you but NOT NOW OR EVER! Sounds like you really rip people off, shame on you!!! BAD BUSINESS!!

  11. What a nightmare. Needed new password, spoke to three agents, plus technical support, got nowhere. Went

    through process three times which amounted to 45 minutes. Would be better off closing account.

    Again, what anightmare.

  12. I owe the credit card company, and have been paying it off, in amounts over what they demanded. I requested that I be told exactly how much money I owed was left, and I was told that “they” couldn’t give me that amount, after dropping off my social security number, address, mother’s maiden name, zip code. I was not allowed to have access to that information.

    Citi bank is the worst. They no longer will answer letters, which is what I once did. Being half deaf, I am put off by the vast number of foreign speaking peoples who answer the phone and do not know how to speak clear English.

  13. My Citibank branch turned into BB&T in June and I went and closed my checking account. I went online and changed autopay for the Citi Credit Card to my new Chase checking account. For two months, the autopay failed to work and I was charged late fees, despite calling Citi each time. Today I was on the phone for one hour and talked to three different “specialists.” The first told me my autopay was never setup and transferred me to another person to help me set it up. The second person told me autopay was setup, but to my old Citibank checking account, which was still open! I said that was impossible; she transferred me to a third person who would help me close it. The third person then tells me the account is indeed closed, but she can’t help me set autopay, I have to call the credit card, i.e., the number I had already originally called 40 minutes ago. Then I spend 20 minutes on hold for a representative, at which point I give up. This is surreal and an indictment on the dramatic lowering standards of customer service at our largest corporations.

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