CMA CGM’s mission is to become one of the worldwide leading container shipping groups offering its customers top quality, door-to-door solutions and increasingly comprehensive global coverage.
CMA CGM
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We are communicating you our profound complain related to your Sales Executive MONICA HUAPAYA @cma-cgm.com) at your branch CMA CGM Perú, who is retaining illegally for more than two months three used Forklift Caterpillar we have imported and arrived to Callao on June – GEN0575559.
Miss Huapaya is postponing recurrently to deliver us that equipment. With no reasonable ground she is charging us unjustified and increasing demurrage costs. All the time she says she is following directions from CMA CGM Marseilles Headquarters,
Since we need urgently to have our equipment we have accepted for paying Four Thousand Dollars (US$ 4,000) to CMA CMG Perú as she asked us. After that, she insisted again claiming US$ 7,000.00 as a final and definitive amount. Showing our bona fide we have already deposited that sum in CMA CMG´s account.
Miss Huapaya is unfairly asking us more money, now. Her neglected behavior is undermining that deal and damaging your Corporation values as well. She has no idea about your HQ Customer Service Policy. Our company awaits your favorable decision in solving this annoyed matter at last, asap.
Sincerely yours,
Leonardo