Comcast Customer Service

1-800-266-2278

Comcast Customer Service Phone Number for Support and Help

Comcast is one of the largest cable tv, internet and phone providers in the USA. Comcast just made a deal to buy a majority of NBC. Comcast has largely re-branded their services as Xfinity

Comcast’s major competitors are Spectrum, DirecTV, Dish Network, and AT&T Uverse.

Comcast Corporate Office Headquarters HQ Address

One Comcast Center

Philadelphia, PA 19103-2838

Corporate Phone Number: 1-215-665-1700

Customer Service Phone: 1-800-266-2278

Outages and Service Down Call: 1-800-266-2278

Fax Number: 1-215-981-7790

Email Address: info@comcast.com

Comcast Official Websites

https://corporate.comcast.com

https://xfinity.com

Comcast Customer Service
Phone Number for Comcast Customer Support

The Customer Service Numbers Website is not associated with Comcast or Xfinity. Website is for information and review purposes only. Please do not leave personal information in your rating or review.Please rate and review your experience with Comcast customer service below.

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113 Replies to “Comcast Customer Service”

  1. TERRIBLE service, HORRIBLE customer service!! Had phone service for 5 months and it went down twice. It took over week to get service again the first time, and the 2nd time after 3 no show appointments, we finally went back to Verizon. I would NEVER EVER consider Comcast for any service

  2. My bill has been incorrect for almost one year… I stopped my phone service because friends repeatedly told me that some other person’s name came up on their caller idea when I called. comcast tried for 3 months, but did not understand what I was talking about because they could not find anything wrong? just 1 year ago (last month), I terminated phone service. CABLET TV is included in my maintenance, so I told them I just wanted internet service and returned their phone modem immediately…even though I have a dated receipt for the return, COMCAST HAS NO RECORD OF IT…so today they SUSPENDED MY INTERNET SERVICE”. NOW, I only get an audio contact with an extension to pay, but I cannot even talk to a real person until it is paid. At this point even though they owe me credits ~$400 , I am being intimidated into paying another $330.00 because I need the internet. RIGHT NOW, I am sitting in PANERA’S typing this as I wait on “HOLD” on my cell to reach a supervisor, thinking PANERA’S closes in just over 3 hours, and my cell will probably go dead first…WHAT CAN I DO??????

  3. Comcast worst customer service ever. I would not recommend my worst enemy to them. Been trying to contact for a week now holding for 30 min at a time then they say to leave a message for someone to call you back. Left 17 messages not 1 call back. When I push the prompt to add service they pick up instantly and I asked them how I could lower my bill by cutting service they sent me right back to the number where you can never reach anyone. Just gonna stop paying these fools and wait until they contact me guess that is the only way

  4. Signed up for installation service two months ago. Kept sending wrong person out (5times). Need underground installation first. Now unable to contact anyone who speaks. Keep getting sent to number that only offers drop off locations!!! Is go elsewhere but no other company can give us unlimited wifi.

  5. My bill has increased $34.10 since Dec 2013. Talked to a rep and got no where with her. I asked to speak with a supervisor and was told no one comes in till 12 Noon! Now we both know that is NOT true. I will be checking into Verizon and Direct TV as you are pricing me right out of your service. Also, Windber PA phone and internet was out for almost 5 hours on Sat March 7, 2014 and I would like to be reimbursed for that.

  6. why is Comcast calling my

    only phone when they are suppose to be here to fix it because it stopped working this morning?

    I wouldn’t mind but when the phone doesn’t work the life line doesn’t work. Not a good

    thing when the are two very ill people whose lives depend on it. Customer service assured me that they put special instructions on the work order. Comcast had best be knocking on my back door before 3pm or they will have a major problem on their hands.

  7. Clearly, the WORST customer service company of any I have ever dealt with.

    Took 30 minutes to schedule an appointment for cable repair and then never showed. Rescheduled for the following day and did not show again. NO ONE takes any responsibility/accountability. “That’s not our department”, “we don’t have any control over that”, etc. etc. Continually transfering to the wrong department, and ZERO customer service.

    Obviously a business that can only survive because there is no competition in the cable business. Pay these nit-wits about $170 per month.

    Have now rescheduled, but with another “two hour window”, even though I’ve already had to wait for four hours for two no-shows. I’m definitely headed for DirectTV. Not sure if it’s any better, but couldn’t be worse.

  8. It’s good to read these reviews. I’m on auto-pay with Comcast. Even if I don’t have enough in my account, the bank pays it, and gives me and overdraft. Yet SOME HOW, I’m two months behind. I’m waiting on my contract to expire, then I’m dropping Comcast like a hot rock!

  9. I am trying to figure out how I can sue these __ __’s if Im behind on my bill they have no problem cutting my service off in which it sucks anyway, but they come out to my house to bury a line, jumped over my fence and broke it now they act like they don’t speak English, this issue have been going on for months and my damm fence is still broke, every time I call I get a difference person, and tell me oh we are working on it, well I aint gonna paid the damm bill and we will call it even 🙂

  10. Dealing with Comcast Customer Service is like dealing with the current Administration in Washington D.C. They will tell you something (contrary to what they show in their answers posted in many of their many q&A sections of the Help section). They will not give you a name of their supervisor nor will they transfer you to that person. Only 1 person told me “make sure you get a technician to come and insist he examine the modem which is apparently your problem in that it just stops and keeps you off of the internet for 6 to 8 hours and at least twice every other day”. They even had the audacity to get me a technician two days later on a Sunday. He never showed up even though they sent me an E Mail stating the “Confirmed Day and Time” of the Tech’s appearance. Then the same day sent me a reminder. When Sunday came the tech didn’t show. We had to cancel dinner plans waiting for NO ONE! I found out the following day after a 1 hour conversation of inquiry that the Tech decided to cancel it! When I again asked to be transferred to the Supervisor, it was denied. Stonewalling, evasive, lying, dishonesty is what I expect if I continue with this internet service. LET US NOT FORGET HAVING TO DEAL WITH THEIR UTILIZATION OF THE UNINTELLIGIBLE INDIAN SPEAKING FARMED OUT TECHNICAL SERVICE YOU HAVE TO ENCOUNTER.

  11. I have been trying to get my phone and internet fixed for almost two weeks now and all I seem to get is the run around, we will call you back ” THIS NEVER HAPPENS”, THE SUPERVISOR IS ON BREAK OR ON THE OTHER LINE They finally send down a repairman, he replaces the modem and says it is fixed, ten minutes later while the wife is on the phone it goes out again. Mind you this is after we were on the phone with someone for three days, now we have been trying to get someone down here to fix problem for another three days. I can not wait until frontier gets everything set up that they will service Andrews. Because comcast has the worst customer service possible,I am still waiting for someone to fix my phone service after four days

  12. Comcast has the worst customer service that I think I’ve ever experienced. It is absolutely ridiculous trying to talk to a human being. They are helpful as long as you’re wanting to buy something, but if you have a problem, they don’t know you. I am infuriated at what I just had to go through with Comcast, and I would recommend that if you’re trying to decide between AT&T and Comcast, go with AT&T.

  13. It is so infuriating to call Comcast and have them make you do their work over and over for them. If there were viable alternatives to this company, I would certainly utilize them, but there are not. Every interaction with Comcast is not the agent’s fault but internal company policies set by higher-ups making huge salaries/bonuses who sit in ivory towers and think up new ways to drum up business. Since you as a customer are chained to their services, the existing customers have no way of getting services fixed or reimbursed for the lack of services. Clearly they farm out the phone services to foreign markets because the agents barely speak English. They advertise that customer service is an important feature, however, that is not actually what happens. I have gotten to the point that I immediately ask for a supervisor and DEMAND that a technician come to my house. Even when a technician comes out that does not always solve the problem. Right now I am waiting for a technician to call me back about my phone and they say it could be up to 48 hours! What do you expect for $150 a month!?!

  14. I recently cancelled service with Comcast due to moving to an area that they don’t service. So my wife and I drove an hour to the closest location {jerkson City PA} to return their boxes. We walked in the door and waited at the counter. A woman came up to us and clearly saw me with their boxes and said, ” You will have to wait”. So trying to hold myself in a calm state after being so rudely spoken to, I asked “how long”? She said, ” you are number 19″. So I asked again “how long will that be? We have a schedule to keep”. She again replied, ” You are number 19″. I have never been treated so poorly at a store. Now in my mind if I were looking to purchase something I would not have been number 19. Thank you Comcast for making us feel like we were in a soup line.

  15. Problem with getting prompt voice messages. Delay sometimes up to 4 days. Occurred over several years. Reported before.

    Rep was hard to understand. Got different person, not much better. Had to repeat all info again.

    Talked to at least 4 people, repeating problem every time.

    English not understandable, slurred, sometimes too fast.

    Waiting for call back from some service dept now.

  16. I have never in all my years had such poor service as Comcast provides. Not only are the customer services reps rude they are untrained. Never will you hear an I’m sorry it’s our fault, Your more likely to be sent on a wild goose chase checking all your connections to find out nothing is wrong with them so you’ll need to bring your box back stand in a long line to deal with a person that hates their job. Once you get the new box and go home you will need to call and speak to another untrained person that can’t offer up any help. End result is after no TV for 1 week they will finally send out a tech to see that’s wrong but beware that will take another week to schedule. Mean time your paying for service you don’t have. Think twice before choosing Comcast, or go to your Doctor first and get on some Xanax as you will surly need them when dealing with this company.

  17. We have been having problems for the last 4 to 6 weeks. After many phone calls and put on hold for hours

    still not resolved. We finelly figured it out Apt # 1 hacked into our splitter. Stealing!! Called comcast back

    talked to a women named Chris, she told us this is our prolbem that it would cost us to have a tech come in…

    REALLY COMCAST… she put us on hold for 45 mins. finelly hung up. Called back asked to speak to a manger

    could not get a manger on the phone at that time.

    Robin told us he or she would call back by 9:00 pm that night DID NOT CALL BACK…

    The last 5 years $2,400 ea year = $12.000 Last 2 years 1,260 ea year = 2,520

    Comcast I have better things to do with my MONEY…….

    SEE YA!!!!!!!

  18. Comcast has the worst customer service. You talk to anyone who can speak clear English. My neighbors moved in 6-8 weeks ago. Comcast came out hooked up their cable and left. They left the top off the box and a live wire running on top of the ground. This is all on out property. I’ve called 5 times for them to please come out and fix this eyesore. Every time I call no one knows anything. They say they will call back and never do. They say they will be out to take care of the problem–never do. This company SUCKS!

  19. Worst customer service I’ve ever experienced. My 75-year-old Dad moved last Thursday It’s been 1 week and he still doesn’t have a working television or telephone. I’ve been on several 2hour calls with multiple “customer service” people from around the globe that have “promised” the issues were resolved (they aren’t) and that a technician would be at his place (never showed) My most recent call gave me an appointment date for next Monday – 12 DAYS AFTER THE PROBLEM BEGAN. I have no faith in their empty promises or ability to fix the most basic issues, or in their concept of the meaning of customer service.

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