ComEd Customer Service

1-800-334-7661

ComEd Customer Service Contact Phone Number for Support and Help
Comed is a utility company in the mid-west United States. They are the largest utility in Illinois. Comed (Commonwealth Edison Company) is part of the Exelon Corporation. Exelon has operations and business activities in 47 US states, Washington DC and Canada. ComEd’s customer service is available by phone, text, email or us mail. ComEd provides electric utility service to more than 3.7 million customers across Northern Illinois. One of their main competitors is FPL.

Comed Contact Information
The contact phone numbers are listed for the various departments within Comed. They offer phone numbers for residential customers, business customers and those with special needs.
Comed Customer Service: 1-800-334-7661
Comed Business Customers: 1-800-877-426-6331
Corporate Office Number: 1-312-394-4321
Exelon Corporate: 1-312-394-7398
Corporate Fax: 1-312-394-2231
TDD Phone Number: 1-800-572-5789
En Espa?ol: 1-800-955-8237
Receivables & Billing : 1-800-588-9477
TDD/TDY: 1-800-334-7661
Text Power Outages to: 26633
Call before you dig – Chicago: 1-312-744-7000
Call before you dig Other Areas – 1-800-892-0123
Call before you dig: 811
Pay by Phone – Residential: 1-800-334-7661
Pay by Phone – Business: 1-877-426-6331
Convenience Payment – Residential: 1-800-588-9477
Convenience Payment – Business:1-877-426-6331


Comed Address Information
Comed is located in Chicago, Illinois. They have multiple business locations located throughout the Illinois. Their most important mailing addresses are listed below.

ComEd Address
Customer Care Center
P.O. Box 805379
Chicago, IL 60680-5379
Comed Headquarters
440 S. LaSalle St.
Chicago, IL 60605
Exelon Corporation – Parent company of Comed
10 S Dearborn Street
Chicago, IL 60603 USA
Comed Official Websites


Comed’s official website is Comed.com. On Comed’s website, customers can access their account, make payments and read FAQ’s, report outages and problems.
Email
Comed does not publish customer service email addresses. However they do offer a contact us page, where you can submit your customer service issues through a form. You can access that form through this link.
Comed Support & Help
For emailing the Call Before You Dig Program, the email is listed below.
Damage Prevention Email: DamagePreventionCE@ComEd.com
Social Media
Comed is a very progressive company and they maintain several social media accounts. Comed updates these accounts very frequently. They use social media to , offer promotions, show commercials, offer contests to highlight their brand. Also, they will handle difficult customer service issues using social media. Links to ComEds social media accounts are listed below.
Comed on Facebook
Comed on Twitter
Comed on Youtube
Comed App
Hints to Reach a Live Person
To reach a life person at Comed customer service, call their custome service phone number and then just do not say anything or push any buttons. Eventually, you will be connected to a live person at Comed.
Customer Service Review
Comed’s customer service is about average for a utility company. They offer customer service through a their phone numbers, email and social media. They show all of their contact information on their website and they do not try to hide their phone numbers.
However, they are not perfect and they do make mistakes. Please review and rate your customer service experience with Comed below.

ComEd Customer Service
Phone Number for ComEd Customer Support

1.8/3 (1)

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90 Replies to “ComEd Customer Service”

  1. To whom it may concern which actually does hot mean comed people had always told me about you and I always defended you byt they were so right on monday june 30 l7ghts went off at seven thirty today is july fourth there still not on and all I get from automatic phone service and text messages is lies, saying they will be on at this time and that time then it needs further investigating you do this to people because you are the electric comoany and you know people have know choice but im going to find a choice some way because I have absolutely had it with you and if anybody ever ask me again about your servicesit wont be pretty I would not recommend you to a dog. Terrible terrible service

  2. “Our entire neighborhood experienced a power outage today due to a “”planned outage”” on December 16th. The time element was to be from 9am until 3pm.

    Our neighbors did not recall receiving a letter about the planned outage, although ComEd said one was mailed out on December 6th letting the neighborhood know of the planned outage.

    The temperature continued to drop during the day, with repeated calls to ComEd asking for an update on when the “”planned repairs”” would be complete. Each neighbor we talked to said they were provided with a different scenario including time for completion. In fact, one of elderly neighbors was told the “”planned outage”” was actually cancelled and obviously, it was not!

    As I write this review, the power just came on and it’s after 4:30 pm.

    If an outage is planned for a certain period of time on a given date, I would think that should be the time that the actual outage occurs…not later than the beginning time given and not later than the ending time given.

    For the high cost of electricity in our homes, I would like to think we can count on Com Ed for quick and efficient service. I do understand that there are emergencies and other exceptions, but this one was “”planned”” and I think that makes a big difference!

    Thank you

    Cam and Wayne Barnett

  3. Thanks for the hint…I ignored all prompts and got connected right away hahahahha. Anyway, Comed is behaving like they own the world which they do…it’s called monopoly. Unless we have smaller companies and a lot of them instead of one giant…we will receive the same service they receive in north korea so people…be careful how you vote…The problem is both republicans and democrats are bought by those “too big to fail” companies so there’s no hope…We do not have true socialism or true capitalism, we have true jerkism where crooks purchase politicians to pass or stop legislation, based on their needs of making billions per second and you don’t do that with competition…only with monopoly. I hope all huge companies that “own” sections of country go out of business! And I hope Comed is the first to go.

  4. For the past 2 months, we have had an intermittent low voltage condition at our home. Finally, in January, we found that one of the 120V legs feeding the meter had corroded. Finally, it severed completely. ComEd did come out quickly, pulled the meter, and jumpered to allow a continuation of 120V to the house which kept the furnaces, lights, etc. running.

    I just received my bill and it was DOUBLE the KwH over January, 2013. I felt that this was caused by the low voltage condition due to the corroded supply cable. I called Customer Service and got every excuse in the book as to why my bill was high. They would not listen to my explanation or my request to discuss the problem with a technical person. ComEd needs an overhaul within their customer service dept. Talked to Customer Service on 1/21/2014 at 3:40 P.M.

  5. Several persons from ComEd, allegedly, have been to my house asking for

    my electric bill. Why are they asking for my bill? It does not make sense.

    The electric bills are from ComEd so why is some from ComEd asking for it?

    Are these people con-men or thieves?

  6. I’m remodeling a house and the electric line was torn from the house by a falling tree, called com-ed to get the service in my name was told that I had to get the line above meter repaired before they would reconnect the line, that was in May I haven’t repaired it yet but now in September I’m getting a bill for a deposit of 120 saying I was late, spoke with Customer Service Rep Gloria tried to explain to her how can I have been late when I don’t have electric going to the house, she didn’t like what I was saying and we were somehow disconnected. Call back to speak with a supervisor and I’m still waiting poor customer service.

  7. Does the rates change for personal residnets or for commerical business usage. Out builidng has both, and was debating on how we should opne our account.

    Thanks, Edmund

  8. The wat time on the phone to speak to a supervisor is the worse…never pick-up!!!

    Also, trouble with bill…higher than anyone in my apart. complex for a 1 bedroom small apart….live alone and bill is double what others are paying…tired of calling..and nothing gets resolved….worse service ever!!!!

  9. We keep getting a woman who wants to know if we speak spanish, answer is no and she does not say shes from ComEd and hangs up. This women has called in a two hour span and I’ve called customer service to see if they are having the spanish customer reps calling people that have a spanish last name. ComEd has no idea what I’m talking about. Go figure that one. The # that keeps coming up it 800-334-7661

  10. America Needs Another Electric Company Besides COMED

    Why doesn’t America have another electricity company? You cannot even register properly on their official website because that website is fing full of errors

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