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141 Replies to “ConsumerReports.org”

  1. I don’t want to subscribe consumer reports because the writing is to small for me to read

    I will mail your free gifts back to you.

  2. My subscription was renewed automatically. I did knowingly request this however paid the bill. I haven requested my subscription be cancelled three times prior to this email to date alli I have received is promotional material to send gift subs..

    Please honor your published word and cancell my sub!!!!!!!!!!!!!!!!!!!!!!!!!!’mm Jack DeVore.

  3. Last year when I didn’t send in my renewal payment, it was automatically put on my credit card. I called and asked that I not be put on the continuity subscription list and was told that everyone was automatically put on it. I asked that my name be taken off and was promised that it had been. This year, the same thing happened. I recommend that no one enter their subscription unless they want to be billed forever. This practice is very unethical.

  4. You have a great magazine, BUT my bill was paid & my check has cleared the bank. Still I am getting PAST DUE NOTICES. This needs to be taken care of.

    Anita

  5. Completely ignore calls, written reports, etc. since January 17,2015 when you suspended my account (#0014917421) pending a change of address/verification even though you showed my current address plus receiving “my address is correct” notice. You indicated my subscription would expire January 2017. One of the answers received from CR was “unable to locate any order for CR in our system”, etc. The latest data received from CR was a email (9,22,2015 2:00PM) re 2015 Board Of Directors Ballot which stated, in part, “as a paid subscriber to Consumer Reports, etc. “. Your records stink – charging for services not received, would in my opinion, have the possibility of falling within the ‘fraud’ category.

  6. I renewed my subscription to Consumer Reports on Health in July. I made the check out for $39.00 for two years. The check cleared I keep getting requests for payment claiming I had not paid. I even sent them a copy of the check. They still claim I have not paid. There is no phone number that I can see to try to remedy this. Very frustrating!! This is a good publication but I am tired of getting dunned for a payment already made!

  7. I subscribed to the online only version of Consumer Reports because I wanted to be able to interact with Consumer Reports and other subscribers via tools like the forum. It’s been 9 days since I subscribed. I cannot post to the forum and my log-in continually shows me as “Welcome, Guest”. I have emailed the designated address for forum support 3 times and not received any indication my email has been received, and certainly have not gotten any assistance that way.

    I have called the Customer Service number twice. After being tossed into a queue for callers who don’t have account numbers (the automated attendant requires a 10-digit magazine subscription account number; online subscriptions are 8-digits), I spoke to someone who was not aware they had an online forum. After walking her through how to get to it, she nor her supervisor were able to help me and asked me for a phone number so someone could call me back. I have still not received a call after days.

    My second call also put me in the queue for the unwashed again. This time I got someone who was able to log-in to the forum, but they could not replicate my problem.

    I have done they typical troubleshooting of web browsing issues of clearing my history, cache, and cookies. No change. I’ve used three different browsers (Safari, Chrome, IE) from two different OSes (Mac, Windows). The behavior is the same.

    For a company who sells themselves as helping consumers find the best consumer products on the market, they are a total failure at their own consumer support for an online service.

  8. For a company that is there to help protect the buying public and call themself (Consumer Report), they seem not to be able the do a go job at helping with issues that we the Comsumers need help with. I have a easier time of logging into my bank accounts than to log onto your online account. I also can not seem to get hold of anyone to help. They just refer me to loop program or drop me from the system before I can get logged on. I do know how many times we have had to change our passwords. This is becoming abuse !

  9. When I renewed my subscription I sent in a money order with my bill and your keep sending me a bill claiming that your didn’t receive the money. WHAT HAPPEN TO MY PAYMENT?

  10. Apparently I am one of many experiencing the failure of CR’s subscription service system. CR may not be the consumer advocate of old. I have mailed and called regarding a ‘Consumer Reports on Health’ subscription that I have no recollection of ordering nor want. While I have been told the error will be corrected the bills keep coming attempting to get me to ‘pay my overdue account’. This is the same ploy scammers use.

  11. The problem is not with the customer service people (when you con get one), it’s with the CEO and the A-holes at the top who are not concerned with the customers problems. They are too involved in getting their golden parachute after a couple of years that they are more interested in their pay and benefits than running the company. They will go the way of Sears before its over.

  12. incredible that a consumer organization is so poor at its subscription service; keeps asking for payment, over and over sending promotional junk mail, even though I’ve paid. So many complaints. where are you?

  13. I had a question about a subscription renewal form I received in the mail. No phone numbers are listed on it, so I Googled for the CR Customer Service number. I got the ubiquitous female robot. Among the things “she” asked me to do was say/enter my 10-digit subscriber number, which I did. After a seemingly endless phone tree, which included the voice repeating a long message it had said before I entered the tree, I got an agent. Who asked me to tell her my 10-digit subscriber number! She said the first entries don’t show on her screen. If this wasn’t CR, I’d have written to CR about the company’s customer-unfriendly system. I’ve been a CR subscriber since 1954, but my disappointment at the dumbing down of the magazine presentations–ex: half a page given to an eye-catching illustration; space that could have been used for information–and its layout more and more aping “mass” (ie. lowest common denominator) publications, is such that this will be my last subscription.

  14. I have been waiting on ;the phone for a representative for over 15 minutes. I see on my account that there are two payments – December 9, 2014m and December 11. I only need one subscription and want to have the other charge removed and credited to my bank. Thank you.

    Patricia Went (WNT ) on one subscription- CHS 0332235043. I tried to do this online and was unsuccessful.

  15. I don’t know what else to do or say.. ConsumerReports corp…. I’m Writing to Tell you all THAT IVE NEVER ORDERED.. Awhile back, I called C-R, explained myself nwas REASSURED that I wouldn’t be getting billed anymore, BUT as I write to you, I have a billing from C R , Please Fix This because I see that I have an account with this company n I need to say, I NEVER ORDERED… 🙁 this makes me frustrated..

    Thank you,

    Jacqueline Jackson,

  16. your comments are from 2012.Don’t you think you need to update? At least remove these! I’ve been a customer for years, however this is ridiculous!

  17. Consumer Reports renewed my subscription without my persmission and charged my credit card! I’ll never take another subscription to this magazine.

  18. We enjoy reading Consumer Reports and recently renewed our subscription. The renewal price in our statement was $16.00. However, when I renewed online, I was charged $24.00. I don’t mind donating to Consumer Reports. Please ask me first though, rather than automatically charging an amount which is higher than what you told me.

  19. It’s now well into 2015 and Consumer Reports continues to chase previous subscribers with demands for either payment for “previously-agreed” renewal or cancellation (only) by snail-mail and again, with no email or telephone access. Given the number of years of complaints and continuation of this dubious marketing practice, it’s safe to say this is not an oversight or error, this is a conscious decision by Consumer Reports Marketing executives to confuse and intimidate their expired subscribers to continue the subscription. How sad that Consumer Reports has come to this…

  20. After 45 minutes on a Tuesday, early afternoon, I hung up trying to reach Customer Service. I had a question about my bill. It was regarding an offer for a free subscription for someone of my choice. Now, I am receiving a bill for $26 with the gift recipients name attached. I think for a Company that ranks other Companies Products they should take a long, hard look at themselves!

  21. THE STARS ARE FOR THE YOUNG LADY WHO HELPED MAKE A LATE PAYMENT? I DONT UNDERSTAND THAT EITHER. IT SAID ON THE CARD TO GO ON LINE TO MAKE A QUICK PAYMENT. WHAT A JOKE. I WAS ON THE SITE FOR 30 MINUTES TRYING TO DO THE QUICK. NO PLACE DOES IT SUGGEST HOW TO DO IT. TELLS YOU TO LOG IN THEN TELLS YOU Y0UR EMAIL ADDRESS IS NO PART OF THEIR LIFE. NEEDS BIG TIME HELP THE BEST THING FOR THEM TO DO GIVE A PHONE #

    MICK

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