Dennys Restaurant

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Customer Service Contact Information For Dennys Restaurant

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  1. Visited Harlingen TX dennys have visited on many occasions in the morning great service great server staff. Decided to try evening at dennys no service servers were to busy on cell phones along with manager he saw me and never bothered to ask if I needed help walked out. Most likely didn’t even notice I left. Well decided to try it one more time in the evening since my wife is in the hospital hadn’t ate well noticed better service servers and new manager greeted me at the door. Got seated all in all it was a great experience. The new female manager was always table touching tables asking customers how everything was a little conversation here and there that was great hope to see her there more often one great manager.i think the new manager was a server from the morning crew a short blue eye young lady.she was helping her servers team work from management is a plus.

  2. Belleville Police Department’s statements about Denny’s

    Published: January 2, 2013 Updated 5 hours ago

    News-Democrat

    The following statement was released Wednesday by Belleville Capt. Don Sax:

    On Jan. 1, 2013, at approximately 10 a.m. five on duty detectives from the Belleville Police Department were eating at Denny’s Restaurant, 1130 S. Illinois St., Belleville. Shortly after receiving their food orders, the restaurant manager David Rice approached and advised the female detective present that she needed to take her weapon out to her car or leave the restaurant. Initially the other four detectives thought that Mr. Rice was joking with the detective until she stated to Mr. Rice that she was a police officer and that all persons present at the table were police officers. Mr. Rice stated that he had a complaint from another customer about the weapon and she had to take the weapon outside or leave. Other detectives advised Mr. Rice that they were on duty Belleville Police Detectives. However the manager responded stating that company policy was that only officers in uniform may have weapons. Mr. Rice went on to state that there was a sign on the door indicating that weapons were only allowed in the restaurant if officers were in uniform. Detectives asked Mr. Rice what he wanted them to do, stop eating? Mr. Rice responded that they could take their food with them. The detectives advised the manager they would not leave weapons outside while on duty and stood up to leave. The detectives also told Mr. Rice that if they could not eat their food they were not going to pay for it. Mr. Rice responded that it was fine not to pay for it. Several patrons at other tables were watching and looking at the situation. As the detectives were leaving the restaurant, General Manager Michael Van walked up and advised Mr. Rice that it was fine for the detectives to be in the restaurant. At this point the detectives were very embarrassed and felt the situation was entirely too awkward for them to remain and all left the restaurant.

    At the time of the incident three of the detectives had their badges clipped on their belt next to their duty weapon, and the other two had their badges hanging from a chain around their neck, all in plain sight. There were also several portable police radios on the table since the detectives were working so they could continue to monitor other police activities. Photos were taken yesterday morning of the detectives attire, as well as the entry doors at Denny’s showing there was no sign posted on the door of the restaurant stating that police officers must be in uniform if they have a weapon.

    Capt. Moody contacted Mayor Eckert and Chief Clay yesterday immediately after he learned of this incident. Mayor Eckert strongly supports the police department and hopes that this situation can be resolved in a responsible manner.

    Chief Clay is out of the office today, however he will be addressing the situation with Denny’s management upon his return. Until further notice from Chief Clay, all on-duty Belleville Police Officers are banned from Denny’s Restaurant unless responding to an official call for service.

    The Belleville Police Department is very disheartened by the lack of respect shown to on duty sworn police officers, and will be conducting follow up conversations with Denny’s management to verify any policies they have in regard to weapons and police officers in uniform.

    This statement was released Wednesday by Belleville Police Chief William Clay:

    On Tuesday, January 1, 2013, at 10:29 a.m., I received a phone call from Capt. John Moody, chief of investigations, in reference to an incident involving several of our on-duty detectives at the Denny’s Restaurant, located at 1130 S. Illinois, in Belleville.

    I had hoped to meet privately with members of Denny’s management on a regional level to discuss this policy and share our views. However in today’s world of instant social media such events are difficult if not impossible to resolve confidentially. This matter has made its way to the press and I feel compelled to address it publicly.

    All sworn (uniformed/non-uniformed) officers have been prohibited from entering Denny’s Restaurant at 1130 S. Illinois for any meal or coffee breaks while on duty. Additionally no officers may enter the restaurant off-duty if in uniform. Normal or emergency calls for service by Denny’s will continue to receive the appropriate law enforcement response from the Belleville Police Department. Detectives or other non-uniformed officers responding to a call for service shall ‘Not Abide’ by Denny’s weapons prohibition policy. Any attempt to interfere or enforce this prohibition on responding police personnel may result in serious consequences to include arrest.

    This was an insult, a slap in the face to those detectives and to all of the men and women who proudly wear the uniform or badge and serve in law enforcement. This individual Mr. David Rice was the manager of Denny’s. He therefore speaks for Denny’s in my mind.

    This policy effectively prohibits on-duty sworn police officers from dining in a Denny’s Restaurant, but allows “registered sex offenders,” “felons” and or “pedophiles” to enjoy a dining experience in Denny’s. While I am appalled at this policy I am sadly not shocked by it. We see so much political stupidness carried out in this day and age.

    I am hopeful that this incident reflects on the poor judgment of one individual and not the Denny’s Restaurant chain.

    I GUESS DENNY’S WANTS TO GO IT ALONE AND NOT HAVE COPS EAT IN THEIR RESTAURANTS…….I’M A RETIRED COP AND WON’T STEP FOOT IN ONE AGAIN…….THE INCIDENT REMINDS ME OF THE DENNY’S CREW THAT DIDN’T WANT TO SERVE BLACK PEOPLE, EVEN THOUGH THEY TURNED OUT TO BE FBI AGENTS, OFF DUTY

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  5. Saturday 10-13-2012 6:15 pm. My wife and I decided to eat at Denny’s in Killeen, TX. We usually dine at Denny’s every two weeks or so. As soon as we arrived I noticed most employees were new. There were 3 or 4 tables with customers, not as busy as usual. We were immediately greeted and seated. A waiter came and took our order for drinks and said he would return shortly to take our main order. About 10 minutes went by before his return to take our order. In the mean time another family of 5 came in about 5 minutes behind us and was seated 2 tables away by another waiter. They placed their order about 5 minutes ahead of us. The waiter took our order and kept coming back about every 10 minutes saying he was sorry for the delay. About 30 minutes after placing our order he stated that the cooks were now working on our order and it should be ready in 5 minutes or so. The waiter kept going into the kitchen area and about 45 minutes after the order he returned and said he didn’t know what was going on back there and why they were taking so long. He also said he would not blame us if we decided to leave. An hour after placing our order we decided it was time for us to go somewhere else. I told the waiter we were leaving and he said I’ll get your ticket. My wife asked a ticket for what? and he said that’s right you don’t need a ticket. May be said that because there were people at the table next to us, that way they wouldn’t know why we were leaving. On the way out my wife told the person at check out that they needed to get better service and she said they were sorry. This the first time I have had to leave restaurant for such a lack of service. I have lived in Killeen since 1978 off and on and I have never had any customer service complaints anywhere in the U.S. One thing is for sure, Denny’s is out of my future restaurant visits forever. If it was up to me I would clean the house from management on down waiters and definitely the cooks. I hope this was of help.

  6. Saturday 10-13-2012 6:15 pm. My wife and I decided to eat at Denny’s in Killeen, TX. We usually dine at Denny’s every two weeks or so. As soon as we arrived I noticed most employees were new. There were 3 or 4 tables with customers, not as busy as usual. We were immediately greeted and seated. A waiter came and took our order for drinks and said he would return shortly to take our main order. About 10 minutes went by before his return to take our order. In the mean time another family of 5 came in about 5 minutes behind us and was seated 2 tables away by another waiter. They placed their order about 5 minutes ahead of us. The waiter took our order and kept coming back about every 10 minutes saying he was sorry for the delay. About 30 minutes after placing our order he stated that the cooks were now working on our order and it should be ready in 5 minutes or so. The waiter kept going into the kitchen area and about 45 minutes after the order he returned and said he didn’t know what was going on back there and why they were taking so long. He also said he would not blame us if we decided to leave. An hour after placing our order we decided it was time for us to go somewhere else. I told the waiter we were leaving and he said I’ll get your ticket. My wife asked a ticket for what? and he said that’s right you don’t need a ticket. May be said that because there were people at the table next to us, that way they wouldn’t know why we were leaving. On the way out my wife told the person at check out that they needed to get better service and she said they were sorry. This the first time I have had to leave restaurant for such a lack of service. I have lived in Killeen since 1978 off and on and I have never had any customer service complaints anywhere in the U.S. One thing is for sure, Denny’s is out of my future restaurant visits forever. If it was up to me I would clean the house from management on down waiters and definitely the cooks. I hope this was of help.

  7. On May 24,2012 my husband and I entered the Denney’s Restaurant on West Colonial Drive in Ocoee, Florida around 7:00 AM. We sat immediately at a table near the front door as my husband was walking on crutches due to recent knee surgery. There was a slight musty smell in the restaurant but nothing that would discourage us from dining. The waitress approached us immediately with menues and asked if we wanted coffee or juice. I cannot remember her name but she was very professional and friendly. We asked for coffee as we had both just come from getting bloodwork done at a nearby laboratory and had not had anything to eat or drink for about 9 or 10 hours. We both ordered the “Sausage Slam” and asked that the eggs be prepared over medium. We received our breakfast in a timely manner however when my husband went to eat his eggs, they were so undercooked that the yolk and uncooked white filled his plate. He then started to eat the sausage links and they were pink inside. The hash browns that came with the meal were cold and hard. Trying to keep from getting upset he decided to at least eat his pancakes. Well as it turns out they weren’t completely cooked either. At this point the waitress came back to our table to see if everything was o.k. We told her about our issues. She went to the cook and described the problem but at this point my husband just decided to leave. At no time did the manager at this location approach us or extend any kind of apology. The nice waitress apologized profusely but it was not her fault. We did not have to pay for my husband’s meal but I am extremely disappointed in the experience at this location. We have ate there many times in the past and have never had an issue until today. This location has now lost our patronage for good!

  8. May 21,2012: Location: 13874 Beach Blvd.Jacksonville,Fl 32224.

    This letter is to complain about the customer service that my husband and I received from the manager who works today at Denny’s Restaurant along Beach Blvd.in Jacksonville,Fl. The incident happened at around 10:20 in the morning.

    We came from the beach to have breakfast at this Denny’s Restaurant. We were seated and we were already drinking our coffee when the manager (Suni-he said that’s his name) started sweeping the floor near us and then he gets closer and closer to our table and started sweeping under our shoes; and asked us if the sand was from our shoes (well… anyone can tell that by the address itself, this Denny’s Rest. is in Beach Blvd…few blocks from the beach…duh!!!).I asked him if he can do the floor sweeping later because he is scattering the dust all over the place and told him that some of the dust may actually landed in our coffee. He said that our shoes have sands and that he is preventing the dusts from scattering all over the place. WE TOLD HIM THAT HE NEED TO STOP;but he still continue what he was doing. We decided to leave the place and eat elsewhere because of his actions. He would not even apologize for what he did.

    A manager who acts like that should not be in that position in a first place. He has no manners at all. If he thinks that his actions is acceptable to the culture where he came from; he needed to attend a class regarding customer service especially here in America where customer service is really a big deal; because his actions were really offensive. To other people and other cultures; sweeping the floor when someone is still eating means that:you need to hurry up because we are closing; or we don’t want to render service to you; or simply this person/manager is just plain racist.HE SHOULD BE FIRED…because attitudes like that in a restaurant business is very unacceptable. His behavior speaks louder; and to us it means that he is choosing customers. Why not put up a sign in the doorstep that says “If your shoes or slippers have sand underneath, you’re not allowed to enter the restaurant.” In that way,potential customers will just choose to eat someplace else. That’s one of the reasons why restaurants get sued. He should be reprimanded or suspended or fired. In the future,he might encounter a customer who will make a really big deal out of it and this Denny’s Restaurant in Beach Blvd.Jacksonville,Fl can get into trouble.

    I’m not sure where this complain get forwarded to; someone need to get in touch with this manager and do something about his attitude. He probably mean no harm; but there’s a certain time to clean the place, and it’s definitely not the time when customers are eating.

  9. 4/19/12. We were at dennys at 436/ lake under hill orl florida, we went in to eat, the restaurant was not busy there were empty booths! They sat us down we were approached by Debbie, she brought out coffee and oj to very large oj we asked for small, mistake # 1. she took a long time to come back for our order? My mother only wanted a sandwich, I said mom r u sure would you like to have some soup, :Debbie said look at her that’s why she is thin! Mistake #2 on my order I asked for the skinny egg white omelet and I told her to make sure they put cheese on top they didn’t the last time, my husband wanted the meat lovers omelet with cheese on top, she said she didn’t like cheese they put on top, take her word, we said he likes cheese mistake # 3 she should keep her coments to herself the meal took forever people were walking out of the resturant, we stayed because my mom had to eat, the food was cold, she forgot to keep my husband coffee cup filled,the manager was no were to be seen, I think Debbie needs to keep her opinions to herself, keep the coffee coming and don’t worry what people order on there foods!!!!!

    It’s going to be awhile before we return back to dennys….oh and they forgot the cheese on my omelet!!!! Sad very sad that customer service in not important to restaurants…..is dennys getting to big that they just don’t care anymore???? My husband loved the cheese on his omelet by the way! Dennys #6520 orl fl

  10. My family when to Denny’s located in Jamestown, NM on 2/16/2012 to eat after a basketball game. We end up leaving Denny’s after sitting there for almost one hour yes one hour. How long does it take to get your food after you order… Came in @ 8:57pm and still have not been serve as of 9:55pm… Waiter was too busy with others customers and the customer who came in after us got serve their food which upset me…. It must difficult to make the prime rib skillet… Probably needed help catching the cow??? Maybe we should have ordered pancakes only… The manager did not do much to accomodate us for the long wait… There should be no excuses for only have one cook and the waiter needs to take care their customers rather than forgetting them… We had to ask for our waiter and another lady took our order but still no food was deliver to our table… We just end up going home and made cold sandwiches. This place needs a major overall to satisfy their customers or employ people who are not forgetful but caring people…. I ask for the manager number and still I keep getting the answering machine so I am writing this….

  11. Location: Denny’s on Jefferson Road in Henrietta, New York on Sunday, February 5th….2 girlfriends and I stopped for breakfast…We had a 10 minute wait…no big deal…We looked at a menu while waiting to be seated so we could place our order immediately….40 minutes later and 2 coffee refills…still no food…We asked our waitress how much longer and she checked and said probably another 5-10 minutes….Told her to cancel our orders…Have been to Denny’s many times when it was busy and never had to wait this long. Believe someone should have told us it could take an hour to get our meals when we were seated….Have had many good meals here in the past and was very disappointed yesterday…..

  12. 02/05/2012 On Feb 2,2012 at aporox. 2pm my husband called the Denny’s Restraunt in Horsehead, NY to tell them that to expect 22 people between 5am and 7 am. This was a courtesy call. Th eprson in charge said thank you and they would have everything set up for us and to call when we got on the road. So at aprx. 2am he called again and told them the GPS said we would get there about 530 am. We got there and they took us to the back room 1st of all it was cold in there, asked them to turn up the heat and they said they couldnt do it with out a manager over riding the system. (WELL THEY FOUND A WAY) Next the waitress took our drink orders the coffee was cold. Then the food orders well it should have never taked 1 1/2 hrs to cook food for 22 people. Some of the people never even got the breakfaast. Some had to get there food to go. And the last guy when he went to pay for his meal the computer thing wasnt working so he just layed money on the counter and left. We were on a schedule trying to get to a funeral in Edmeston NY by 9am. This will be the last time we will stop at a Denny’s Restraunt. Yes the had the tables set up but by far were they read to serve 22 people !! Cant imagine waht it would have been like if we wouldnt have called ahead !!

  13. My husband and I were planning to get up early and drive from N.C. to Va to Dennys Restaurant in Va. We traveled an hour away to do this to start our holiday celebration! The first stop was Dennys on Tintern St in Chesapeake, Va. We arrived at Dennys around 900 am. We were the only customers there. Our waitress greeted and took our order. Upon waiting for our food, two other couples came in. The waitress took their orders and shortly after served their food. The waitress even served us more coffee and water and still not acknowledging we didn’t have food. The other two couples ate and left!! Finally, we noticed, everyone served but us. We asked to speak to a manager. The manager looked into it and talked to the waitress and found out that she said, she forgot. We don’t know how can you forget when you are returning to ask us for refills on coffee.. you requested not to put personal things in our comments but if you would like to know I will address this gladly because it seems it was discrimination.

  14. Me and my family eat at dennys kona Hawaii.thats Mother’s Day…the food it take 1hr.i call the server and ask why so long the order?he said we only have one cook,what the heck?what kind business u guys have no worker?i told him I want to talk the manager?he said she’s helping the cook,I can’t bother her because she’s a TIGER BOSS?i ask what the name of the boss he said PAMELA….this place need improvement..change the TIGER BOSS?

  15. Saw the advertisement about the grand slam.Just want to say Denny’s has helped after.long days longs walks in wating time.I really don’t know about the ingredients but it the same.from what in the market.Is Denny a family owned.company located in Miami travel out in the night time to Denny a worker that works doest do no studying but does.spend money there from the menu is it safe to do a order not harmful.for me or others.

  16. I’m a truck driver so I eat at Denny’s in the travel centers several times a week. None are perfect but today I was irritated at the Hope Hull, Alabama location. Apparently the wait staff is being “retrained”. That’s fine but…..the three girls working at 4pm were very young impressionable girls. Wanda the trainer assigned their areas and one asked about seating customers in the front of the restaurant. Wanda told the girls they weren’t good enough to handle the whole restaurant and until they prove to her they could do it, only the rear of the restaurant would be used. First of all-if they aren’t allowed to use it, how do they prove it? Second-when training you don’t put people down, you be positive and build their confidence level- it makes them happy and want to work harder for you. I did food service for 18 years before driving trucks and being nice and positive works better. I also train drivers and it applies here too. I won’t stop to eat here again because I felt so embarrassed for the girls. Our waitress was making our deserts when a customer sat in her area so she didn’t see him. After a few minutes Wanda saw him raise his arm for service so she took his order then went and chewed out our waitress for not serving him. Jalah H was our waitresses name, she didn’t know he was there. Then Wanda made her apologize to him and asked her loudly if she did it! She embarrasses the wait staff and I think upper management needs to do something about it before they lose these girls and more customers.

  17. 05/12/14 at9:30am we arrived at dennys in kona Hawaii!!!first comment no one greet us,we wait and I saw this lady long hair and white hair!the why she look us is soooo disappointed?WE ALMOST WALK OUT? Later on I heard she’s yelling the worker?and she’s helping the server to serve our food!the food is not bad,but my wife food is sooo dirty she found white hair???from now on BIG BIG NO WAY WE EAT AT DENNYS!!!

  18. This morning at 0800 we went to eat at the Denny’s on transmountainun El Paso, Texas. The nice hostess fretted us with a warm smile. We sat down and I saw all the wait staff standing around talking and laughing and carrying on. Well awhile later (at this point we still haven’t been approached in this empty restaurant). Finally our waitress who was the life if the party said loudly “Oh, Ok I’m sorry” noticing that we were their sitting and waiting to at least get a drink order. I ordered the sausage skillet and my husband ordered his plate. Well she didn’t write anything down and and gathers our menus. She walked to the hostess/cashier stand and started to talk to the hostess/greeter. I walked up to her and asked for my bacon to be extra crispy. She proceeds to talk about her ring and laughing loudly( mind you she still hasn’t placed our order in). She finally is done with her conversation with the hostess and talking STILL LOUDLY about her night last night. I was very disappointed !! When we got our food my back was barely cooked. I knew it I knew she didn’t put that in because her mouth was the fastest moving part on her body definently not her legs or hands. I picked through the skillet and pulled out the raw bacon. It was stretchy and unappetizing. She came to the table and I asked for a side of bacon “CRISPY” she comes with some more stretchy bacon. I’ve really just decided that this place needs a new wait staff. She never came with the bill and so we walked to the cashier stand and she gave “A Bill” to a different server and it wasn’t our order by the way it was from yesterday. She comes to the front fumbling through her pockes and decides to just print a new ticket. This was the worst breakfast EVER! Please take care of this issue. She really needs a leader to re-train her.

  19. My last visit to a Denny’s was 5 years ago. I vowed then that I wouldn’t return- not because the food was bad but because they claim to be a breakfast place but offer no variety in their pancake syrup. Maple is it- no berry syrups of any kind. I went back to a Denny’s tonite( only choice available close to hotel)hoping to find Denny’s caught up to the 21st century and started offering syrup variety. No go!! Come on! I’m done with Denny’s for good now- unless I see an ad saying they now offer something besides maple.

  20. My wife and I ate dinner at Dennys in Williamsport this evening, I had the Santa Fe Skillet plus toast, my wife had the banana Wh/ Pancake. We waited for our meals approx. 1/2 hr. My wife’s meal was quite good, mine on the other hand was something else to be desired. The skillet was half empty, the toast was cold and dried out. I don’t think the chef knew what he was doing, and ether the place was short of help, or they were a bunch of amateurs. The store address is 1716 East 3rd St. Williamsport, Pa== Store 3 is 8197. Up home a skillet breakfast is about all you can eat, not half empty. I have never before had sourdough toast that tasted like dried out bread before it was toasted.

  21. we visit Danny’s in Mayaguez pr 00680 about twice a wk and beside that ur prices r a little high we love the changes of food, so we just order what we could afford .on 9/16 14 we walk to the rest. and was a strange odor, so we ask the waitress and I was told it was the rug, so I look down and the rug is black from dirt. the roof looks like is coming apart, also needs paint. just something you need to check.. also just to let u know that next yr. ihop will be coming to this area. thank you.

    abe

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