DirecTV Customer Service

DirecTV Customer Service Number for Support and Help: 1-800-824-9081

DirectTV is a Satellite TV Provider in the U.S.A. They provide multiple HD channels to viewers. DirecTV provides sports, news, tv channels, NFL Sunday Ticket and movie channels.

One of DirecTV’s most popular features is NFL Sunday Ticket. This feature allows you to watch every NFL football game on your TV, computer or mobile device. NFL Sunday ticket is a must for serious NFL fans. However, a common complaint is that they will renew the service each year if you do not cancel the service. 

You can watch live TV or stream up to 45,000 shows or movies OnDemand on up to 5 screens at once. They also offer the next generation DVR, the Genie HD DVR. Looking for customer support for another tv provider? We list all of them at this link for tv and internet service providers.

DirecTV Now Phone Numbers

DirecTV Now: 1-800-531-5000

DirecTV Now: 1-800-531-5000

Customer Express Line: 1-800-824-9081

TTY: 1-800-779-4388

TRS: 1-800-531-5000

Sales: 1-888-777-2454

Customer Service Email
DirecTV does not publish customer service email addresses. However Verizon does have a contact page where you can chat about your customer service issues through a chat client. You can access chat through this link.

Hints to Reach a Live Person
To reach a life person at DirecTV customer service, call their customer service phone number then enter or say your phone number or account number. Eventually, you will be get a human to speak with at DirecTV.

What are DirecTV’s customer service hours?

Support is available every day, 8 a.m. – 12 a.m. ET

Who owns DirecTV?

DirecTV is part AT&T. Since they are part of the same business structure, you can get package deals with DirecTV and AT&T services like internet, phone service and cellular service

Is there a competitor to DirecTV for Satelite TV?

Yes, DISH network is the competition for DirecTV. The downside for DISH is that they do not offer NFL Sunday Ticket.

Can I get help from DirecTV on Social Media?

Yes, DirecTV maintains accounts on Twiter, Facebook and Youtube. Use Twitter or Facebook for customer service issues.
DirecTV Support on Twitter
DirectTV Twitter Account.
DirecTV Support on Facebook
DirecTV’s  Youtube Account

DirecTV Customer Service
DirecTV Customer Service Phone Number

 0.9/3 (17)

Please rate this

433 Replies to “DirecTV Customer Service”

  1. In all due respect I have been a loyal customer of DTV for over 12 years. Yes, every now and then you may get someone you can’t understand. Simple. Say you will call back. Most of the time you can get a good ole American rep to help. Okay, now you are thinking, “Why should I have to call back?” Simply put, better English and understanding. Not so hard to fo. Also if anyone feels that they were ” charged wrongly”, it clearly is stated any time you use or sign up with a CC new, ok, someone else paying the bill, DTV can and will use the CC’s on file to collect payment from anyone cancelling their account not wishing to pay Early Cancellation Fees from their contracts, and or for equipment not returned. Seriously people READ the fine print. DTV is the only company out their with the best HD service, most HD channels, and they bundle most of the time. Yes they are more expensive, but I would rather have great quality over crappy anyday. Yes, to those customers with Dish installation issues, if the technician says the line of sight is only best on the roof, put it on the roof in a cemented bucket on a pole and secure the damn thing if you wish not to hurt your roofs structure, or better yet, trim the damn bushes. Receiver issues being replaced, okay call DTV back and have them pull your call anf esculate it to a higher level in customer service. It’s not to hard.I have done it myself.Sometimes I think people are just to damn needy and wish to seek attention by complaining about small issues. READ YOUR CONTRACT BROUGHT OUT BY YOUR INSTALLER! Go on directv.com and get answers you need and are looking for. Stop complaining for crying out loud.

  2. I am concerned that we are paying way too much for soooo little with Direct TV. Is it not a breach of contract to take stations away from us when we have a contract with you? It seems to me that it should remain the same. We were very disappointed yesterday when we lost channel 306. Others have disappeared also; shows that we were watching are no longer there; repeats of shows are happening more and more; and of course, there is nothing new to watch. Of the 120 CHOICE stations we are to receive, we get the message “you are not subscribed” with so many of them. And, we could care less about the probably 50 stations that try to sell yo products. They should be banned !!! What can we do about this situation? We can’t afford to pay anymore money for poor television. We hesitate to cancel, and are very discouraged. Please consider giving your longtime customers better service at a reasonable price; thus, perhaps there can be good comments made to family and friends, thus, increasing your customer base.

  3. After a year of service Directv automatically added the NFL package to my account. When I called they said it was in the contract. OK, so I asked for it to be removed in August. Talked to a very nice lady that said it was being removed as we spoke. September bill came and it was still on my statement. So when I paid the bill I subtracted the price of the NFL package. Oh heck no it was on my October statement. I called again and got a very nasty girl telling me that it was too late the season has now started and that I would just have to pay for it. Told her it wasn’t too late when I called in August to remove it and talked to a Ranae. She said they had know record that I had called and they had no Ranae who worked there. I hate liars!!! I’m sure this Ranae was not just a lady passing by on the street and answered the phone. If this is the way they treat people I’m surprised they have any customers…leaving as soon as my contract is up!!!

  4. I have Direct Tv almost one year, and all i can say is i wanna go back with cox. I am not happy it all with this services.

  5. If you at anytime feel the need for cable… DO NOT GO TO DIRECT TV. They have charged my credit card 800.00….. Getting someone who speaks english is an act of god…. !!!!! They are terrible to work with. Once I contacted them about it they told me that they would give me a great deal with a new package! Are they freakin kidding me… I will never have direct tv even if it was for free…. Do yourself a favor and go else where… Oh and they told me that they have no number for there coorporate office… Who in the hell doesnt have the number to their own company?????? VERY PISSED

  6. Do NOT deal with this company – they pull the ultimate “switch and bait” – the sales representative at the beginning of the conversation tells you something different then the person at the end of the order conversation – and now they have charged my credit card in excess of $1,000.00 … 3 random charges every day since the day I cancelled – which by the way – was the same day I ordered. Yes you read that correctly – I cancelled my direct tv order at the end of the grueling 90 minute order.

    Oh and i’ve been on hold with the “fraud” hotline for over 9 minutes ( I’m guessing there is no “fraud” department.

  7. Three Failed Installation Attempts – Since March 30, 2012 my sister who lives in northeast Philadelphia, PA has tried unsuccessfully to become a DirecTV customer. A new roof was recently installed on her house and she was emphatic when placing the first installation order scheduled for March 30, 2012 that the dish not be installed on the new roof.

    The first installer said because of the bushes in front of the home, the roof was the only place to put the dish.

    The second installation was scheduled for September 11, 2012. This time DirecTV promised a “more experienced” installer would handle the installation and a supervisor would also be on site for the installation. Only the installer arrived and he said the same story… because of the bushes in front of the home the satellite dish could not be placed on a pole; the roof was the only place to put the dish.

    I called Customer Service September 11th and the Customer Service Rep notated on the third installation appointment scheduled for September 12th, that the installer should bring a longer pole, one that reaches as high as 8 feet.

    The third installer gave the same story about the bushes being too high. He didn’t even try to install the dish on a pole and said he wasn’t sure a 6 foot pole would get a signal. The installer said the only place it could be installed would be where the front of the lawn meets the sidewalk or on the roof. Neither was not a viable solution because of the foot traffic with people walking by with their pets, etc. and putting it on the roof would void the roof warranty.

    Today I spoke again to DirecTV Customer Service and the rep wanted to know if the installer’s truck said DirecTV on it. He said it makes a difference if it’s a contracted installer or one of DirecTV’s installers. I would think it shouldn’t matter where the installer comes from. He or she should want to do a good job for the customer because it reflects on them and the company. Obviously, it’s a luck of the draw when it comes to DirecTV service.

    I am very disappointed with DirecTV. My sister and I are very frustrated DirecTV couldn’t come up with a way to do the installation. You would think DirecTV would want to make every effort to get new customers’ business and their installers would take their jobs seriously.

  8. I wish I had read this prior to agreeing to go with direct tv. It appears DTV has the same problem as Dish Network. Difficult to understand representatives, seeming lack of concern for past loyal customers, lack of communication between parties within the company, quick to add fees and slow to remove or respond. I have only had two problems in two days so I hope that all will be well hereafter.

  9. We’ve had Directv for nearly 15 years, in all that time we never really had a problem.

    Until now, our 2nd receiver has been inop for two weeks now, called for help with this, on the first call we were told our receiver was fried and we would need a replacement, BUT they could not process at that time as they were doing system upgrades. (Oh Really ) 2nd call we were told yes we can handle that now and supposedly set up for new reciever to be shipped, we were told it would be 2-3 business days( well it has been a week, and still no reciever has shown up) Called today and got yet another person, who first said she would need to test the old reciver AGAIN….REALLY, what happened to the one that was supposed to be sent a week ago? Finally she realized I was plenty upset and said she was personally setting up the shipment of new reciever, I now wait yet again, we’ll see if that receiver shows up..in approximately 3 business days. Wow, Directv can lure new customers but not take care of their existing ones? Shame on you and your lack of service to those who have been with your company for years. I would refer no one right now.

  10. I really like being a DirecTV customer. I would like to make a suggestion with regard to one of the policies. I committed to a two-year contract, however, something UNFORSEEN has come up, and I was wandering if an exception could be made with regard to the matter. I have had Directv service for one year, and where the services were rendered I was asked to move. I have found another place to move, but that building does not allow dishes. They have tried in the past and the building just cannot handle it. The have re-occuring roofing issues. When I last spoke with a Directv representative, I was told I would still have to pay a penalty to get out of the contract (apprx. $230). I feel as though an exception should be made because it was not anticipated that things would work out they way they did. Thank you for listening.


  11. I have been w/Direct Tv for 10 years now. and I recently called to upgrade my stations that was no problem and it was handled quickly and professionally. I asked about getting a DVR upgrate. I had to call back and when I called back I got a very freindly person on the phone, the only problem was they were very hard to understand with the accent they had. so I was told we would get the DVR for free, and it would cost me an additional $8.00 a month, that was no problem. we scheduled the person to come out and install the equipment and everything was set up. the tech called my husband and said he thought the paperwork was incorrect that all new people were getting the HD/DVR installed and this one was just the DVR. no HD. so I called Direct Tv to see if we could get this upgrade which if I was explained in the beginning I would have know about. then I could have made the decision then. so now I have a guy on the phone telling me it’s now going to cost me $100.00 for the HD/DVR. and now it is an additional 10 or the HD and I had already agreed to the $8.00 DVR charge. Are you kidding me. I have never left Direct Tv

    in the 10 years I have been a faithful customer. and unless you are a new customer you don’t get the great deals. he said he saved me a $100.00 because the new box I was asking about is $200.00. Are you kidding me. At this point I’m ready to go to another company and jump around from company to company like everyone else does. You would think that anyone who has stayed w/your company for over 5 years is a good customer, but someone who has stayed w/your company for 10 years you think you could give them the new equipment w/no up charge. charge the new customers who have not paid anything into the company as we have over 10 years.

    so needless to say, I cancelled the DVR equipment installation. and I will be looking at Dish, and any of the other companies out their to see who can give me the best service.

  12. Also good to know DISCONNECTION COST….they will charge you a 200 dollar disconection service charge on your last creditcard number used to pay a bill regardless if it was your card or someone elses… 8 days after disconnection service regardless of you telling them they are not authorized to do so…

    My suggestion go to your bank cancel your card get a new one and tell the bank that it is an unathorized withdrawl you are not responsible for since you told the company they were not allowed to withdrawl your account.

  13. Directv automatically added NFL ticket without asking me and then shut off my service because I didn’t pay for it. Now I have been trying to call them and they won’t even talk to me until I pay my bill first. This is just wrong.

  14. I was going to subscribe to directv until I talked to them on 8/1/12 on two different occasions. The first person I talked to, who stated he was in the US, I could hardly understand and the majority of questions I asked him he kept referring me to the directv customer service phone number. He had no problem asking me for my personal information a few times so he could sign me up for service but he could not answer the majority of my questions. I informed him I was going to call directv, obviously he did not work for directv, before I went any further. I called their customer service phone number and finally got a real person, that I could finally understand, and they assured me that based upon their new promotion I would get the same price for two years, 44.99 a month. I discussed the package with my wife and we decided to sign up for the service. I went online today, 8/2/12, to sign up for service. While I was doing to the online application an instant message window popped up from a directv rep asking me if I needed any help. I asked him a few questions, including the same questions I asked yesterday and he either did not know the answer to the questions or told me a different answer. I then stopped filling out the application and called their customer service department again and got different answers to the same questions I asked yesterday. Both individuals I spoke to today contradicted the answers to every question I asked yesterday. While I was speaking to the rep on the the phone a second rep from directv sent me an instant message asking me if I needed any help and I started asking him the same questions, I asked to the 2 people from yesterday and the 2 people from today including the rep I was talking to on the phone at that same exact time and all he kept trying to do was to get me to sign up for new service. If a company cannot even give me the same answers two days in a row or be more concerned about answering those questions properly before I am even a customer then obviously they do not want my business. And then the kicker to the whole thing was when I told the on-line rep I was talking to, while I was still speaking to a live person on the phone, if I could not get the same answer twice in a row I was not going to sign up for service. He then stopped typing mid-conversation and disconnected the live chat.

  15. How does Directv determine who and when technitions do installs?

    I am a new customer to directv and my neighbor and I signed the contract on the same day.

    We were both given the same day and time span as to when a technition would be dispatched to do install. Sure enough, within the time span agreed upon, by myself and my neighbor, a technition arrived at my neighbors home to do the install. Upon his completion of my neighbors install he proceeded to leave. I questioned him about my install, not more than 20′ away, and I was informed that I was not on his ticket to do my install. Several hours later, I recieved a call from yet another technition who informed me he was running late but would arrive around 6p/m. Some time later I called this technition and was informed he was enroute and should arrive shortly. Several minutes later he arrived to complete install. I finally got service at approximately 9p/m that night. Upon his arrival I learned he had to come from a town 2 1/2 hours away to do my install. THIS IS RIDICULOUS! A technition was next door 5 hours earlier and could have completed my install long before 9p/m. Moreover, I had to take a half day off of work to ensure someone was home between the hours of 1-6 p/m for install. Had I known the tech would not arrive until 6:45 I could have worked all day and not waisted vacation time. As for as the Directv itself? I have yet to come to a conclusion because I have, as of yet, had time enough to watch television because it was so late upon the completion of install. THIS MATTER NEEDS TO BE RESOLVED!! I sincerely hope I did not give up my cable, which by the way I had no problem with, only to later be dissatisfied with directv service. We shall see and I certainly will take other legal methods should such arrises. Disgruntled already!

  16. Directv SUCKS!!! Big time. We’ve had them for the past 2 years (because of the contract) and the services has been less than stellar. Both boxes went out last December, and in order to get new boxes, I was told that we would have to sign another 2 year contract – not! I called the BBB and went on line with my complaint. A couple of days later I received a call from the Director to inform me that “my” boxes were on the way, no charge – but no apology either! A service tech came out to install, why did I secretly get charged $49.00 for a service call. As crappy as the service was before then, it became almost unbearable. My contact is up and I will NOT be renewing my subscription to Directv..it is direct-garbage!

  17. Canceled contract and direct bill pay after moving at the end of June. Returned the receivers according to their instructions on time.Paid the remaining balance on line. Was billed $262 for not returning the receiver.Called customer service 3 times. The 1st rep told me they didn’t receive the box, the 2nd one “Oh yes, we got your receiver on July 3rd so we’ll reverse the no-return fee charge within 48 hours”. 48 hours later, no charge back on my bank account.Called again,” we can’t charge the amount back to your bank account because we don’t keep your banking information once the account is closed, so we’ll issue a check that you will receive in 3-4 weeks”. Oh really?, you didn’t have any problem stealing $262 from my bank account after my service was disconnected and my last balance due was paid, did you?”.

    Ended up emailing customer service with my complaint and asking to expedite my refund. Have exchanged emails with 3 different people and one of them told me that after “verifying” their records, the box was returned late on July 18. Hmm, not what rep #1 told me. According to him it was a mistake on their part and the refund was on its way.

    Still no sign of refund at this day…My complaint is in their management office who is going to send me another email claiming that I returned my equipment on July 24 ????

    I am now watching Tv using the internet and don’t want to deal with Direct Tv or their competitors ever again…

  18. Direct TV has terrible communication and customer service. Their representatives are very polite but they do not have access to the correct up to date information they need to do their job. After five calls and five holds they still could not tell me where the technician was who was going to do the install even though they called me to tell me he was on his way. The cable guy needs to have a commercial warning people not to choose direct tv.

  19. Have Had Directv for several years now and because of ur dispute with viacomm my grandchildren can not watch there shows when they come to visit because they want us to pay more for the channels we are already paying for please!!!! clear this up quickly so the children n i can enjoy the tvprograms that we watch together again, thank you Donna Florida

  20. Customer satisfaction is to be top priority, DTV should and foremost credit us for the time we are not getting these channels. KIDS come first and they are unhappy with us as

    providers. DTV are the ones to be providing us with a paid service the kids dont understand this. Give us something in return to make all concerned Happy Again!!!.

    Thanks, DTV do whats right.

  21. I do not think we should have to pay for these channels that we are not getting,until we can receive them I think we should be reimbursed for the lose of them.

  22. We had a storm through our area this week that resulted in the loss of my HD output jacks on the Direct TV HD Box not working. Multiple times with customer and technical service so they could tell me they needed $49.00 for a service person to come out and troubleshoot. The reason they wouldn’t send a new box is that I could still get digital signals through other output ports on their box so I had service still… Ask for a supervisor and they place you on ignore. Another option given was that I could upgrade my other boxes in the house (which would get a technician out) and sign up for an additional 2 year contract. My contract is up in 2 months – guess what I am going to do with their service then…

  23. Direct tv can charge you high prices, there mad at via com for wanting more money

    direct tv is not all that. direct tv is not giving us a discount for not having the channels we are paying for. switiching to a&t u verse

  24. I’ve been a loyal Dtv customer since 1999 plus I also have the NFL Ticket and just heard Dtv will be dropping a sleuth of channels including Nickelodeon (The reason i have Dtv) if this is true i will drop Dtv in a heartbeat.

Leave a Reply

Your email address will not be published.