Disney Cruise Line

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Customer Service Contact Information For Disney Cruise Line

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6 Replies to “Disney Cruise Line”

  1. When making a reservation beware of undisclosed fees. Our extended family was scheduled to cruise on the Disney Wonder in February 2013. One person reserved 8 rooms. My reservation had 4 people in 1 room with an ocean view. Because I am clostrophobic, I called to change my room to one with a balcony. There wasn’t a room for 4 available with a balcony. However there was a was a room for 2. I asked the difference in rates & was quoted $200. They split the reservation leaving 2 people in the original room and 2 people in a room with a balcony. I paid the additional $200 balance for the change believing the total was paid In full. I later received an email that I owed an additional $253. I was told that “Disney doesn’t inform guests that the cost per person increases as well. Only a travel agent will disclose that information because it should be common knowledge.” Customer service felt gge solution was place all of us back in the original room. I would be paying over $1000 to sleep on deck . My concern is what other fees does Disney choose not to disclose. As a result this family reunion will now be incomplete, missing an entire family of 5. 3 generations will be missing as my daughters family will have cancel . There separate reservation was for 3 & we were traveling together by land to the ship. Disney would prefer to ruin a family reunion and loose over $5000 than remedy the situation. Disney must assume they no longer have to earn their reputation & their guests should prepare to assume undisclosed fees.

  2. I returned from a Disney Cruise almost 1 month ago (in 5 days). It was fabulous EXCEPT !!!

    that on other cruise ships you buy a “time” card for internet usage and go to a general area where there are a few computers and use it (using your time card). On the new FANTASY which is the boat we took, they have laptops that you can take to your room. They failed to tell me that THEY IMMEDIATELY CHARGE YOUR DEBIT OR CREDIT CARD $400 for the priviledge of doing that. Well- I would have been ok had I been told in the BEGINNING. I would have even been ok if they had “reserved” $400 on my credit/debit card. But I was NOT ok when I went to return the laptop 2 days before we arrived back in Florida and they told me they had charged my Visa $400 and that it would be refunded in 5-7 days. WELL- IN 5 DAYS IT WILL BE A MONTH AND I STILL DONT HAVE MY $400. This is the stupidest way to do this I have ever seen! I am so angry. At the 14 day mark I called Disney and they said “Send us an email-we will get back with you in a week!” I was livid. Still nothing.

    It took the magic out of the whole trip. I am not a wealthy person-and it’s sure good that the $400 didn’t break me but here I am nearly 1 month later and no $400. LIVID-LIVID-LIVID

  3. As far as the comment about a death and attending a funeral – that was NOT the case for me. Disney was very helpful and gracious when my FIL passed away only a week before our cruise. They only charged me a 10% penalty as long as I rebooked later with the remainder (which I did). They did not have to do that and that is why they offer insurance. If you pass on the insurance, you take the risk.

  4. I’ve been on a Disney cruise already and come this July I’m going on another one I have nothing but good things to say about Disney cruises to those people who have had a bad time on the cruise give it another chance it’s really wonderful

  5. Why does DCL only offers discounts to the RETIRED military AND if you are a residence of Florida? If neither applies to you, you cannot receive a discount. Even if you are a senior citizen, DCL does not offer discounts. DCL is the “most” expensive cruise line and yet they don’t really try and offer discounts other than the 2 mentioned above. It truly sounds like DCL is hand-picking their cruisers.

  6. I recently cruised on the “Dream”, it was marvelous. My grandson loved it. I purchased a Disney Cruise Cooler (Round, Red and Blue). When I arrived home to use it there is a large hole in the side where the plastic insulated did not get sewn right. If I put ice in it, it will leak to the bottom. How can I get a replacement? I bought it at a bar on the “Dream”. Please reply. We sailed for 4 nights and 3 days. We left on the 13th of April and returned on the 16th.

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