Elle Decor

1-800-274-4687

Customer Service Contact Information For Elle Decor

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25 Replies to “Elle Decor”

  1. Very bad customer service…They decided to renew my subscription without my approval…I

    do NOT want this magazine again…so they sent me a collection notice to pay for something I do not want…when you call the number above it is automated and should you be brave enough to ask for a representative it takes forever

  2. I sent in a check for a one year subscription, which Hearst Corporation/Elle Decor cashed, and when the end of the year approached they started sending me credit and collections notices telling me I owed them for a year’s worth of magazines. They said in the letter that “when we agreed to bill you later we anticipated that your would forward payment upon receipt of invoice.” Keep in mind, I had already paid for a one year subscription and they cashed my check!!! Very shady, I think they just wanted to continue to send me magazines for another year, even though I hadn’t signed up for them, and then they were going to threaten me to continue my subscription by making it sound like I never paid. Please beware of this company.

  3. I have also received a collection notice from the company saying I owe $13 immediately . I did not renew my subscription last year and so when I received that notice I double checked my file that I keep on magazine subscriptions. I keep a record just in case. I am glad I did. After finding this feedback I realize what kind of scam they are trying to pull . I will never reorder this magazine .

  4. didnt even order their horrible magazing yet i received it in the mail.called up about it and what a horrible time i had explaining to there forein,unamerican,worker that i dont want their magazine. if i get a bill for this i will sue them.

  5. Be very careful with their customer service. I had wrote in to change my address, and they never responded. 6 months I later I tried again to change the address, and they again did not respond. Finally, I sent them another email letting them know about my disappointment at not being able to receive my subscription in the last 8 months because of their failure to change my address. This last email got me an immediate promise that the address was changed. But the disturbing thing is, within that same day, my email account, which I used to subscribe to the magazine and which shared the same password with my Elle Decor account, got hacked into. Someone then sent a bunch of spams to my friends and any account that had my names on it. I’m pretty sure that it has to be someone from their online customer service, because it’s just way too coincidental. My suspicion is that Elle Decor uses one of those third-party companies located in India for customer service, and one of those people did it. I didn’t let their corporate department know because I’m afraid that whoever within customer service would retaliate even more. But I think this says a lot about the magazine and its parent company. Be very careful with their customer service department!

  6. be careful! because I had decide to not receive the Elle Decor magazine subscription, and never did get one because I didn’t pay to start it, so they sent me a collections letter from sunrise credit services which looked like another companies collection inc. to recieve 7.99 I (supposedly) owed. had to find there Phone through this website because there is no phone no. with a real person on the collection letter, just a recorded voice to receive a payment. called and was told the collection letter is an in-house collection notice.

  7. Please cancel my subscription to Elle Decor a effective now. I do not want to renew.I did not agree to your Continuous Service Program.. Please don”t send me any threatening notices.

  8. you are a hundred percent correct. Not one of the people I spoke to knew what they were doing. I will only subscribe by check never a card again. What a bummer.

  9. Your system will not let me cancel my subscription. I sent in the first invoice with cancel written on it and you still won’t cancel my subscription. You must have a terrible magazine if you have to force people to subscribe. Consumers BEWARE!

  10. I canceled my subscription [2] months ago and never received a refund. When calling their number you get put on hold forever. Do not subscribe from this company!!!

  11. My wife is having the same subscription issues as many others have reported. They have ignored her written cancellation requests and have sent her collection letters with a not-so-veiled threatening tone. This sleazy practice of automatically renewing subscriptions, service, and product orders without the customer’s permission is becoming more and more common place. Before ordering anything with your credit card beware of this growing scam.

    In the case of Elle Décor Magazine, once you have ordered , e-mail and phone communication with the subscription arm of the company is obviously made deliberately difficult. Bottom line – DO NOT SUBSCRIBE TO ELLE DECOR MAGAZINE!

  12. Terrible experience. Obviously a call center over seas. I was hung up on rather than given service. I won’t renew any heart magazines.

  13. This company sends out a “notice of continuous service” which means they automatically renew your subscription without your permission. They then bill you for renewal and don’t let you choose to cancel. I will not buy a Hearst company publication ever again because of this slimy business practice.

  14. I have subscribed for 4 years. I pay at the same time each year and by check. You do not have my credit card nor do you have my promise I will renew. That is my decision on a yearly basis not your’s. I’ve received a letter saying “When we billed you for your subscription, we fully believed you would send payment upon receipt….your good standing with us is at risk.” How dare you “speak”to me as though I owe you the way I owe an electric bill or house payment. I had planned to mail my check in November (the time of year I’ve paid for 4 years) but now you can keep sending your letters and I’ll keep ignoring them because I have no obligation. I won’t renew after being spoken to as though I ignore my debts.

  15. Terrible customer service did not understand what she was saying. Gave her a/c no 3 x times. She did not

    understand and said she must hang up. Called again gave a/c no and he said I had the wrong tel no. What the

    heck is going on here? I told the first person I replied online do not send gift magazine and now I receive a letter

    for payment. My friend does not want the magazine as a gift. I advised you two times by letter and by line.

    Stop this harassment by your co. I love your magazine but get new customer people who know what they are

    doing. Do not send to India, please.

  16. Extremely confusing and rude. I have a bank notice that showed a withdrawal of 28 dollars, that is for two years. Then I get a renewal order. I call to them their is an error not to automatically renew me again, since I paid in April . The girl said well on July 1st we automatically renewed your subscription but we will refund it. But let me get my suprervisor. Supervisor say, “we just cancelled your order like you said.” I never said cancel the order.

    2nd supervisor said once it is cancelled “there is nothing they can do about”. Ok.. so what about my 28 dollars. It will be refunded. They need to train 100% percent of the customer service staff AGAIN. Everyone I spoke to was confusing, rude or indifferent. The last woman did help a little by giving me back a year subscription, since they had sent me a 10 dollar check for last year’s mess up. She said I now have a year subscription since I never cashed the check. Wow, they all spoke great English they sounded American but totally distracted. So Sad. What a fearful statement about our workforce. Too bad the magazine is so good. Otherwise I would totally cancel .

  17. I just received an “Important Subscriber Notice” , attached to the cover of the current issue, letting me know that my current subscription term is ending, What! How can it be ending when I just received my THIRD magazine? I signed up for a year, should’nt I be notified AFTER I’ve received say, nine issues? The remaining three months is ample time for them to send out a renewal notice, and for me to respond as to whether i want to “continue” for another year. I think it’s a little premature to be asking for a renewal before I’ve even got a chance to DECIDE “IF” i want to continue with the subscription. It’s like having a sales person breathing down your neck while your “shopping”, I don’t subscribe to many magazines, so maybe there ALL like this, but I for one don’t care to be “pushed” into making a decision so soon.

  18. Re: ELLE DECOR Magazine – Please CANCEL my subscription, I am not renewing it again at this time. I have sent several responses to your offices, and I keep on getting reminders. Please stop sending me notices from the credit & collection department. I have also called your Customer Service Office, and spoke to Ms. Ines, extension 2218. Your cooperation is appreciate. Thank you.

    Mary Martin Alegret

    12204 SW 94 Terrace

    Miami, Florida 33186-1916

  19. Hello, I ordered ELLE DECOR Magazine on Jan.13,2014 for the print of 12 issues. It was stated on the small print that it would take 4-6 weeks before the first delivery. Well, it’s been 8 weeks and I have not received my first magazine as of yet. I do posses the proof of my order on my statement and conformation order and payment.I would be very pleased if you guys could check this out for me. I appreciate any help in this matter I love Elle Decor magazine. Can’t wait til the issues arrives! Thank you 🙂 ,JH

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