Ematic

1-888-968-1985

Email: CustomerService@Ematic.us

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42 Replies to “Ematic”

  1. I purchased an ematic portable dvd player, the product is defected and does not work, when I called the customer service number they told me to email them with the concerns and now have not heard anything back. The number you call just keeps ringing and no one picks up eventually it says goodbye and hangs up. Poor service.

  2. actually I do bought Ematic 8″ HD Quad core, But after using it for 3days restarting the tablet stuck on ” A configuration change was requested to clear this computer’s TPM (Trusted Platform Module)” please help.

  3. MY MP3 STOPPED WORKING ALL I GET IS A WHITE SCREEN AND I CAN’T GET THE MAIN MENU SCREEN BACK UP. PLEASE HELP. IF YOU CAN HELP CALL ME AT OR EMAIL ME AT @AOL.COM. THANK YOU

  4. I purchased a portable dvd player and there was a slip included for free wall chater and it told

    I purchased a portable dvd player. There wasa slip included which says get a free wall charter and a usb cable. The websiteit said to go is feedback@ematic.us. I have gone through all your websites and advertisingand I cannot locate it.

  5. Thanks for the comment. I will promptly return a tablet I purchased at Fry’s last night. It’s a good thing I decided to check on the service from this company. No wonder there are are so many sales for their products.

  6. I too have been trying to get this company to at least answer a phone it does not matter what time of day or night your phone rings at least 30 times done it counted all i know is your company is selling bogus Funtab mini’s and wont make good on anything I have emailed, tried to call numerous times,have contacted Better Business Burea i AM OUT FOR 3 FUNTABS ALL QUIT WORKING WITHIN FIRST 30 DAYS ONE IN FACT5 THE SAME DAY ITS AN ISSUE IN THE ASSEMBLY OF THIS PRODUCT I DONT RECOMMEND YOUR PRODUCT TO ANYONE AS YOU REFUSE TO HONOR YOUR CUSTOMERS.

  7. Hi I purchased the Ematic”7″ Portable DVD player EPD 707 for my son for Christmas, it arrived in the mail. I opened the box to find a “WE want to hear from you” slip offering a free wall charger and usb cable. the problem is that I’m having trouble doing the screen shot and a review and I’m having trouble screen shotting. Please help me

  8. Product review

    I just received my tablet the first week of august. It is my first tablet and I hope it holds Up well to r igorious usage. I play games, and use it like a diary.

    I don’t have any problems associated with it at the moment and I am well pleased.

  9. I purchased several ematic action cam (EVH625BL) for my grandchildren for Christmas. The store where I purchased these had a special the day after Thanksgiving; and do not keep these in stock. I contacted the customer service where I purchased these and was told that I could not write a review because it is NOT on their website. So what am I to do to get the free wall charger and USB cable? I can’t get anything without a review.

    Please respond.

    Thanks you

  10. Will I received my Ematic 9″ portable DVD Player EPD909 and I have a paper here that says We want to hear from you and you will get a Free wall charger & a USB cable If I send the proof and take a screenshot of the review what is that and how do you do a screenshot then my receipt and address and then it says Use the subject-header, “Ematic Product Review” will I can not find it so can you please help me out on this.

  11. I’ve been waiting over a month on a repair ticket. I initially contacted Ematic on March 28, 2016 to report a broken wristband for my 3 month old TrackBand. I have copied the only response I received from customer response that same day. They have gone far beyond 24 hours in responding to my inquiry. I have a receipt, this was a Christmas present and worn by a middle-aged woman, so there was not a lot of heavy use with this band. I believe the quality of the plastic band was lacking. Below is a copy of the email from Ematic:

    We would like to acknowledge that we have received your request and a ticket has been created.

    A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).

    To view the status of the ticket or add comments, please visit

    https://ematic.freshdesk.com/helpdesk/tickets/593

    Thank you for your patience.

    Sincerely,

    Ematic/Xovision Support Team

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