Epson

1-800-533-3731

Epson USA (Seiko Epson in Japan) is a technology company at the forefront of technological revolutions in imaging, robotics, precision machinery and electronics.

Epson USA Corporate Office Headquarters HQ<

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32 Replies to “Epson”

  1. I ordered ink cartridges (black and color)on 12/29/2013. I paid $10.00 extra to have it shipped overnight. My total was $96.48. In looking at my bank account on 12/30/2013, I saw that I was charged twice by Epson. One amount was for $98.00 and the other was for the correct amount of $96.48. I called the customer service number and spent over 10 minutes trying to get a satisfactory answer for the double billing. All they would tell me was that it was a preauthorization to insure the money was in my account. I used a debit card as always. The rep hung up on me because I kept asking questions. I called right back and the same rep answered. I asked for a supervisor at which point the rep asked why I needed a supervisor. I told her that she knew why because we had just talked a minute ago. She continued to evade letting me speak to a supervisor. Finally after a 5 minute wait, someone answered and said she was a supervisor. After going through the same process as with the first rep. She couldn’t give me more info on the double billing than the first rep. I called my bank today and was told we would have to file a dispute in order to recover the money. I don’t know about you, but I don’t have a hundred dollars to float around. I was lucky I had the extra money in my account with this being right after Christmas. As far as that goes, It’s difficult to keep extra money

    in the bank to just give away. Needless to say, this will be my last order from Epson.

    I have worked in customer service for 6 years and never treated a customer in this manner. I will be contacting corporate about this incident. I hope that corporate treats their customers better than their customer service reps do.

  2. DONE AND VERY MUCH DONE WITH EPSON. Same as all the comments below. Just replaced all 4 colors and still the ink light is blinking and not working, soooooo mad and frustrated with this piece of junk.

  3. I was less than impressed with Espon, after the printer I had bought two months earlier stopped working after I ran out of, and replaced ink. However, they did the right thing and replaced the printer free of charge.

  4. I received a all-in-one printer and it wouldn’t work because of malfunctioning ink cartridges. I called Epson, told the Rep the problem and they assured me that it would be better to send me a new set of printer cartridges. The end results was I received a printer cable and a partial ink set; neither helped my printer work. I am essentially DONE WITH EPSON. They are idiots.

    Sharon from Kentucky

  5. I HAVE BEEN DESPERATELY TRYING TO GET A TOLL-FREE NUMBER (THE ONLY NUMBER THEIR CUSTOMER SERVICE PERSON, WHO SAYS HE IS IN LONG BEACH, CALIF. WHOSE ACCENT WAS VERY DIFFICULT TO UNDERSTAND!) HAD FOR ME TO CALL TO GET APPROVAL FOR A RETURN OF A BRAND-NEW LEAKY BLACK INK CARTRIDGE FOR PRINTER 125…IS A “562” NUMBER WHICH WILL COST ME A SMALL FORTUNE WHILE THEY HOLD ME TO TRANSFER FROM ONE PERSON TO ANOTHER…AND THEN (HOPEFULLY) FINALLY GIVE ME THE APPROVAL NUMBERS AND ADDRESS I NEED TO RETURN THAT LEAKY BLACK CARTRIDGE!!IT WAS ONE OF FOUR I ORDERED ON 8-15-12 AND ONLY NEEDED TO OPEN TO REPLACE THE EXISTING BLACK CARTRIDGE YESTERDAY 10-25-12!! IF YOU SEE IT, YOU WILL SEE THAT IT STILL HAS 80% OF THE INK INTACT…ALTHO THE PRINTER COULD NOT RECOGNIZE THAT DEFECTIVE CARTRIDGE…AND IT MADE A MESS LEAKING ALL OVER MY PRINTER!! I DON’T KNOW IF THE OTHER COLORS WILL BE ALRIGHT…AS I DO NOT NEED TO CHANGE THEM JUST YET!

    THIS IS A COMBO INK CARTRIDGE PACK CMYK THAT I FOOLISHLY ORDERED WAY BEFORE I NEEDED THE REPLACEMENT, JUST TO TAKE ADVANTAGE OF WHAT I PERCEIVED TO BE A “GOOD DEAL”.. I HAVE USED EPSON PRINTERS FOR ABOUT 15 YEARS NOW…AND I HAVE NEVER HAD THIS HAPPEN. WHAT IS MOST FRUSTRATING IS THAT I COULD NOT GET HELP FROM EPSON WITHTHOUT CONSIDERABLE ADDITIONAL COST TO ME;” TO RETURN THIS CARTRIDGE SO THAT THEY COULD REPLACE IT. IN ALL HONESTY, I MUST SAY THIS IS A TERRIBLE REPRESENTATION OF “CUSTOMER SERVICE” IF THAT IS WHAT YOU CALL IT. I FINALLY TRIED YET ANOTHER LINK ON LINE FOR “CUSTOMER RELATIONS”..THEY ALSO TOLD ME “THERE IS NO 800 TOLL FREE NUMBER FOR TECHNICAL ASSISTANCE”! TECHNICAL ASSISTANCE??? TO REPLACE A DEFECTIVE CARTRIDGE….I TOLD HER IS A QUALITY CONTROL ISSUE, NOTHING TO DO WITH “TECHNICAL” ANYTHING… AND SHOULD BE HANDLED BY A COMPLAINT DEPT….RETURNS DEPT….OR SOMEONE AT A TOLL-FREE 800 NUMBER TO SAVE THE FRUSTRATED CUSTOMER EVEN MORE EXPENSE AND MORE FRUSTRATION!! I MUST SAY…SHE FINALLY ACTED LIKE SOMEONE IN THE EPSON ORGANIZATION WHO IS FAMILIAR WITH “CUSTOMER SERVICE” AND “GOOD WILL” AND DECIDED SHE HAD THE AUTHORITY TO REPLACE MY DEFECTIVE BLACK INK CARTRIDGE!! I AM SORRY TO SAY I WILL CONTINUE TO USE THESE CARTRIDGES (NO CHOICE) UNTIL THIS EPSON PRINTER GOES….AFTER THAT…NO MORE EPSONS FOR ME!! THEIR CUSTOMER “SERVICE” IS A BRAND UNTO ITSELF!! RATHER, NONN-EXISTANT!!

  6. MY EPSON PRINTE OF SERIAL NO MRGF 002893 IS NOT GIVING OUT THE PRINT PROPERLY AND SOME TIME WE HAVE TO SHUT DOWN THE SYSTEM TO RESTART THE PRINTER. PHOME NOS ARE ALWAYS BUSY.

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