Ethan Allen


Ethan Allen is an American Institution in the furniture industry. They offer home decor, furniture, modern furniture, casual furniture.

Ethan Allen Corporate Office Headquarters HQ<

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25 Replies to “Ethan Allen”

  1. Ordered 2 rooms full of furniture and custom window treatments in September 2013.

    Was promised delivery by December.

    One room came in January, but Carpet was damaged. New Carpet has been ordered.

    Window Treatments were promised in December, then January, and finally installed in February (5 months later).

    Second room is ready to be delivered except for one piece. It was slated to be delivered in January, changed to February, then to March, and today I was told it will be April before it arrives. This is 7 months after I placed the order!

    You have a very serious problem with inventory management and setting customer expectations. As we speak, I’m looking for new furniture and considering cancelling that entire room.

  2. we bought the whole dinner set.the huge table with 8 chairs,china cabinet,and buffet. 3 of the chair’s springs are broken within 24 months although we used them rarely. I went to the Wayne store where we bought the furniture, they did not help us just gave the customer service phone number.

    We called the customer service guess what, they said those chairs are not included warranty. They offer us to call 3rd party fixing guy called Garry to fix our chairs and pay him for his service.

    Paying almost 10k for the dinner and NO CUSTOMER SERVICE.

    I hope you will solve this issue which is Ethan Allen responsibility,

    Umit Sencan

  3. I ordered a sofa in mid-August with a custom fabric. I called last week (11/7/13) to see when it was going to be delivered as I was told the lastest date would be 11/15/13. Lo and behold the receptionist informs me it is scheduled to be in the store on 11/15/13. I called again today (11/14/13)was told the status report states it is a work in progress. I explained that I needed if for Thanksgiving and that the contract states I can cancel the order and get my full deposit back if it is not delivered by 11/15/13. The salesperson said that he “understands and that I must do what I must do.” So tomorrow I’m going out and look for a floor model in all the furniture stores to see if I can get a replacement. I can’t understand why no one contacted me to say there would be a delay; this is all entered into a computer. It better not take 3+ months to get my deposit back!

  4. My husband and I visited the Viera,Fl store after visiting with insurance adjusters at our winter condo. We had suffered a cat. 3 damage due to a sewer backup. Basically we were in the store to replace much of the furniture that we had lost. Our furniture was very high quality custom design. We were not going to replace it with a lower quality. The company that we originally worked with was no longer in that area, so we went to Ethan Allen where I have shopped before.

    We were very interested in 2 different bedroom sets the first visit so we took notes and looked around a bit. 2 days later we returned to take another look and measurements, and we’re greeted by a very rude older lady at the desk. We told her we were just going to check some things out and she wanted to have the gal that helped us the time before. We figured out her name but she was not working that evening which was fine because we were not going to order that evening pending measurements.

    She sent over another lady who let us gather our information. After a few minutes she let us know that the store was now closed, and they had. Even for a few minutes.

    I have worked retail before and the rule is if you are in before the doors are closed then you may go about your business. I got the feeling since we had told them we were not goin g to purchase that evening we were wasting their time.

    Needless to say you have lost our business. I will not be back in that store. The store earlier in the day was very happy to take our money!

  5. Ethan Allen…We will never return…Poor service and help not knowledgable about anything…

    Last purchase from their store. Went in and were greeted with a young girl Brooke chomping and cracking gum.. I first asked her what do we call you? She chomped away and said oh.. Brooke..We mostly helped ourselves.

    Then, the manager Rebecca Katsampes thought she came to her rescue rolling her eyes. She stated oh our catalogue is incorrect prices we have increased them so just ignore the old prices we are 12% higher now. The manager had the nerve to give us a book with the salesgirls name Brooke McKendry on it when we just asked her to get another salesperson for us.

    All I can say is we were in the PAST an Ethan Allen customer but NO more.

    They seemed to not want to be bothered, maybe they do not need business!!!

  6. I ordered 16 replacement shelf hangers at the local Ethan Allen store and was originally told they would take 3 to 4 weeks for delivery. Now they tell me 9 weeks. Nine weeks to deliver simple shelf hangers!! This company represents itself as professional and helpful? I don’t think so. Dealing with the snobby customer service person was a lesson in patience and tolerance that I would not wish on my worst enemy.

  7. I bought a clearance recliner( the Linear) $1200. I picked it up on friday August 2,2013. It is very beautiful and fits my space nicely, the only problem is that it is so uncomfortable I can only sit in it for about five minutes. Now I read that clearance items cannot be returned and custom orders cannot be returned. That covers most of what they sell. No one told me that at the store. I will rate the company after I find out if they will take this if we can get some resolution to my problem. This was at the Hoover, Alabama store.

  8. This is Kaye from Ohio again – my comments were posted on June 7th about my less than desirable experience at the Worthington, Ohio store. While my experience was unpleasant, I do want to call out the exceptional service and approach I received from the two gentlemen who have attempted my delivery – Zach and Erin. They were both very professional, pleasant and even offered a suggestion to fix the skirting they offered to take back to the store. While their voices may fall on deaf ears, they provided the service a customer should expect and their performance should be recognized by both the corporate office and the Worthington, Ohio store.

  9. I have had a terrible experience with the EA store in Worthington, OH and in particular a Sales Associate (Nancy). Long story short, I purchased a sofa that was suppose to have a traditional skirt. We found a lovely frabric that looked very rich. The Marris sofa they have on their floor had horrible fabric on the sofa which Nancy agreed as well. When making the purchase, there was a chair right beside the sofa floor model and I asked Nancy if my skirt would look like that and without hesitation she said – yes. The sofa arrived and it looked horrible, not just a little horrible, but absolutely horrible. I refused it. The mad several adjustments and tried re-delivery today. Yep, you guessed it – I refused it. I called Nancy and told her the skirt doesn’t look like the chair skirt she said it would look like and with that she said the fabric on the chair is different so naturally it isn’t going to look the same. Now, maybe it’s me but as a Sales Representative and when I asked the question “will my skirt look like the skirt on the chair” – she should not have said “yes it will” but should have said it won’t look exactly like that because the fabric isn’t cotton. I do not feel she was forthcoming and misrepresented how my sofa will look. We’ll see if EA can redeem themselves with me with further adjustments, but even if they do, I will never purchase thru Nancy again. I hope you post this webmaster because the public should see all comments about your products and/or personnel.

  10. I recently purchased a sofa from Ethan Allen. The cushions I lean against, press into the middle of my spine causing pain and distress. I have contacted the company on numerous occasions by mail and by phone and have found them unresponsive.

    Unfortunately, I am going to take further action against them.

  11. I can’t believe this company is still in business. I ordered drapes and was told 6 weeks…I have had to call them several times to get an answer. When I ordered the drapes I also ordered bedding to be made. I just found out today that it’ll be another 4 weeks…but the receptionist had to tell me. This is the second time I’ve used them and will NEVER use them again.


  12. I ordered a chair and ottoman and have had the ottoman taken back twice and repaired and it is still not right. The ottoman top shifts forward and is off balance.

    I would like the price of the ottoman credited to me and the ottoman returned.

    Please contact me at your earliest convenience

  13. This has not been a good furniture buying experience on every level from the moment we signed off on the order, up until now. Ordered a beautiful sofa and chair. Promised a delivery date and then delayed and delayed and delayed. To the point where we feel stupid for ever dealing with your company. A few weeks ago we get a call in the middle of the day informing us that the chair was at our house. No one was home and we were never even informed that it was being delivered. This week we were called by your store informing us that the sofa was to be delivered tomorrow (Sunday 9/22) and that we would get a call the day before as to what time. I am writing this on Saturday night and we have not been called. After we had changed our plans. We are patient buyers. We now pretty much hate your company. Next stop yelp, and anywhere else I can think of to convey our experience.

    Do SOMETHING to change my mind.

    We are talking about the Staten Island store

  14. Please contact me regarding a 28 May order, some of which has not yet been delivered. The Order is now projected to arrive at the distribution center on 10/22. By the time I actually receive it, 5 months will have passed (assuming I actually do receive it by 10/28). No one at Ethan Allen, including the store manager, seems to be able to explain why the tables which are prominently featured on your website, will take 5 months to deliver…

  15. I took back an order that was the wronge color two months ago and they have yet to adjust my account. I’ve called twice.They takes much longer to deliver then they promise.

  16. I ordered the following items on 4/14/12 and the lead time they promised was 3 months from the order date and it says on the customer copy, I called them today and they were saying that it takes one more month. Because of the lead time I extended the house warming on August second week. I need this items by the end of this month, please help me on this issue.



  17. My mother bought a couch, a recliner, a chair, a dining room set and a china cabinet.

    This furniture is varnished wood. The varnish has come off arm rests where one sets one’s arm. The recliner metal has broken three times. It is broken now and no replacement screws are available to easily repair a screw.

    My great grandmother had this style of American Collonial. It is walnut and solid as a rock. It is also very comfortable. The furniture my mother bought is uncomfortable. It clearly a cheap reproduction of the orginal furniture style and missing the key elements of furniture design that makes is strong enough to endure time and comfortable. That is the trouble with copying something. It lacks the integrity of the original design and manufacturing. What is unethical is that this company claims it is the real thing. Not so. I personally wouldn’t buy any furniture from Ethan Allen.

    I will call today to see if they will come to fix my mothers recliner. She spent enough money in that store to deserve a little respect and customer service.




    ORDER 1134029

  19. Please contact me regarding the treatment I received from the store manager in the Centennial, Colorado design center.

  20. Please advise me on the shiping of my order # it is for a table pad model #495100R and i had ordered it from the agours hills store, but they keep putting me on hold or sending me over to someones voice mail. thank you for your help on this matter.

  21. I ordered a couch in December. I ordered the spring wrapped in down.. The couch was made in Mexico and it was not only not the expensive spring spring wrapped in down, it was It was not even as good as the cheapest standard sample they had on the floor. They had a technician come out to check my complaint Over a week ago and I can’t seem to move them on it. It is not what I ordered or paid for and I want them to pick it up. I will never do business with them again. They do not take that custom-made but this was not custom-made to my order.

  22. Imagine that! A a user’s head actually does rest on the headrest of a leather recliner! However, the poor quality of the leather dye has caused the color to FLAKE OFF of the headrest. There is no staining, no darkening,no oil. However, Ethan Allen has refused to accept any responsibility for this issue. There has been nothing done other than a denial of responsibility through the limited venue of email and a digital photo! Even after a local distributor visited and provided an opinion that the issue was unusual and did not appear to be due to wear. The chair is less than 10 months old! So very disappointed in the customer service experienced. I have not seen any reports in writing, any test results, or anyone from quality control investigating this in person. Is this how the company treats its customers? Despicable. Spend your money on what you expect to be a quality piece from a reputable(?) company, but don’t expect any service!

  23. I have a problem with my Ethan Allen sofa. The dye on the edge of one of the arms has worn off and it is almost white. Do you have touchup dye I could purchase? I have no papers on the sofa but it was purchased about four years ago and is a medium tan. In medium light, it looks dark tan. Your help will be greatly appreciated.

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