Fandango 2/5 (1)

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Fandango is the ultimate movie website. You can find movie reviews, clips, information, bios, showtimes, and you can purchase movie tickets in advance.

Fandango Corporate Office Headquarters HQ

 

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3 Replies to “Fandango”

  1. I wish you could give 0 stars! Their app is very pretty, so is their website. Too bad their service is non-existent!!!! I purchased tickets in the morning, got to the theater and followed the link that was mailed to me (supposedly containing my movie ticket info), and all I get is a redirection to a page that says “ERROR – Sorry, the order you are attempting to view either failed or does not exist.” AS I’M STARING AT THE CONFIRMATION THAT I TOOK A SCREENSHOT OF ON MY PHONE!!!! Then I tried to go to the website to get help or do a live chat so they could rectify THEIR mistake, and guess what those pages said?! “There has been an error with your request.”

    This is hands-down the worst company I think I’ve ever dealt with. I’m still on hold on the phone trying to get a refund because I had to use the rest of my money for my date to get two more tickets. Thanks a lot

  2. I made a mistake ordering movie tickets on March 3, 2016 and Fandango will not exchange or refund my money. I accidentally choose the wrong date and immediately called customer service when I saw what happened. Literally this was right after I made the purchase. I was told since I didn’t call in two hours before the movie they could not do anything. I thought I was ordering tickets for Saturday’s March 5, 2016 8pm movie for my friends and I placed the order at 7:30 on March 3, 20 16 but the date I selected was March 3 date not March 5. No kidding I didn’t make the two hour window.
    Anyone who has ever used a touch screen phone to text, search or order anything knows you sometimes select or type the wrong thing because your fingers are to big and the calibration on the phone is sensitive. So I made a mistake and tried to correct it immediately. I was told I wasn’t going to get my money back and I couldn’t change the date to when I needed the tickets. So Fandango made $50 off of me. An honest mistake and they profit from it.
    I would understand if I was a customer that constantly did this asking for refunds or exchanges but I’m not. I have a VIP account with them so they can track and see I don’t do this often or even use them that much. I would even understand if I had placed the order days ago and waited last minute to make an exchange or ask for a refund but I went to Fandango immediately after I made the mistake.
    So if you accidentally order something incorrectly on Fandango and it isn’t two hours before then they still make a profit off of your honest mistake. Fandango says the understand life happens, well I guess they don’t understand you make mistakes in life. So that isn’t a completely true statement.
    I didn’t even want a refund I just wanted to exchange the date of my tickets. Don’t use Fandango they are just in it for money they don’t care about their customers.

  3. I bought my tickets for 7/27 @2:40pm but made a mistake for 7/26 @2:40, while it was 2:30 pm at the time of purchase. I leave in Vancouver and tickets were bought for Bridgeport Plaza which would be 45 min drive, which I planned to head that way on 7/27.
    FANDANGO WOULD NOT EXCHANGE!!
    Fandango would not acknowledge the circumstances, the time of purchase or what so ever… TOTAL SCAM!!!

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