Florida Power & Light


Florida Power & Light Customer Service Telephone Number and Contact Information. Contact Florida Power and Light FPL Customer Support and Customer Service. Also please leave your feedback on your customer service experience below.

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20 Replies to “Florida Power & Light”



  2. I have tried to contact FPL to ask them to come and trim some branches that are hanging on a FPL wire …but am unable to reach anyone. Please help me.

  3. We had a lightning strike on July 13,2013, it hit our 100 year old Oak tree, shattered it. The strike also got our Verizon box, computer tower,TV, garage door opener. Verizon came, at our request, Verizon box was replaced it was fried. Computer tower (no service) advised to take it to staples to see what could be salvaged, etc. TV was also fried. Called our insurance office – can’t help – 2500 deductible. Friends asked “Don’t you have “power surge/lightning on your FPL bill.

    checked our bill, YES, have been paying it since 2007. Called tree service for debris removal, OK, came 2 days later. Called Solid Waste for pickup,etc Everything has tobe bundled or cut 4” pieces for pickup. (no way, we are in our late 70’s) asked tree service to haul debris away. Yes indeed, another $l00, to take it to County dump.

    did so. Called phone numer on FPL bill for power surge info – yes we have insurance…save all receipts, get form on line and send toaddress on top of their page. Had no computer, went to public library, they printed forms. Dropped computer off at StAPES TO CHECK…WILL CALL BACK. They did so, Mother Board fried, will try to find a replacement, another 4 days, can’t find replacement, will have to replace computer tower.Called Assurant Solutions again verifying it would be covered. OK ordered new Computer Tower. Took pictures of tree debris,TV, etc for insurance purposes. Got paperwork together with copies of receipts for Assurant Solutions. Called them to verify FAX #…have to have letters from all. receipts not good enough. What kind of racket do we have going on……..called Consumer Services in Tallahassee, got form to report Assurant Solutions. We called FPL they can’t stop the deduction on our power bill for Assurant Solutions (someone will call within 48 hours). Well HELLO, we are now in HURRICANE SEASON, someone better get their stories straight or we’ll all be wiped out. So much forhaving moved to Florida 43 years ago. HELP, HELP. CA , Englewood

  4. it isn’t FPL, it is the Rothschilds and United Nations Agenda 21 that is corrupting all utilities around the world because the Rothschilds want to control every aspect of your life-if you don’t believe me just type Agenda 21 into your search or browser box and look at a video that speaks about Agenda 21.

  5. Not looking towards this years Hurricane Season (we live in Fla) when hurrican Wilma /and Frances hit both times our power was out! the first time 6 weeks the second time 3 weeks!! we went thru hell!!! and not to mention half the block had power half didnt ,was told they were on a different grid… anyway when our light bill came i was very thrilled to open it, because i figured we didint use any power so ,our bill should be “ZERO” how WRONG were we, not only me but every one who had lost power !!! our bill was itemized to reflect the bill from the prior bill (before the hurricane) which was $349.80 !!! i nearly hit the floor , but yet after many calls to city hall officals we got no where!! then when it happend again (no power for 2 wks ) bill came in ,charged for the full 30 days…plus we have that “on call” button inserted in our home, that supposively saves you money when the power usage is too high..they will interup certain power in our home…ie toaster,pool pump,and only Lord know what else…. i told my husband that this year WHEN our power goes out due to a hurricane i will personally video our meter (to back us up, to show we had use of no power ! and let them try to collect..i will get petions and open up a claim against this (i have 3 family member whom work for lawyers 😉

  6. as i read most of the comments, i see a very common theme…fp&l just does NOT care whether some one ”steals” their power or tries to report that theft…no response, just a lot more bs from the one answering the phone. i have been trying to get a theft situtation resolved now for over 60 days, to NO AVAIL. try to e mail them, there is NOT one single address to send them ANYTHING [except your payment] they DO NOT want a ”trail” for ANYONE to follow….tell them that your going to record your phone conversation, and watch how the previous answers given CHANGE due to records of conversation being kept by the caller….IT IS AMAZING that they can continue to get away with this….the psc is too busy to even respond to complaints, having ”lunches” with all those exec’s of fp&l. if they caught 100 theives would my bill go down????? NO they would just declare another divident for the share-holders….what a racket!!!!!

  7. My brother in law has somehow figured out how to plug up his box by drilling a hole at the bottom. He usually plugs in up in the evening and the weekends, when he knows they won’t be checking. He started complaining that e had an $80.00 electric bill. He has a 3/2 house with a pool. I finally got tired of it and I called to report it. The customer service rep was very rude and acted like he did not have time for me. All he said to me was, well it’s still active…..whatever that means! He has been doing this for over ayear. So, I suppose if FP&L wasnt to loose thousands of dollars thats on them.

  8. I live in Skowhegan, Maine and am so disgusted with the manner in which the dam here is controlled as are all my neighbors! Sometimes as many as 4 times a year the ancient section of your dam remains open for weeks after heavy water causing terrible damage to fish and fowl and ruining many vacations for those using and living on the drained river banks. The company needs to replace the very old section that causes this situation for so long as boards are released and float away down river taking weeks to replace.

    For years we have complained and are told it is necessary for repairs -yes? Repairs on a much needed MODERN dam section! Don’t tell me the owners can’t afford the solution!! Money is the root of all evil! My husband died last year but he was a PHD research chemist and fought his last 30 years to contact dam owners, including you, unsuccessfully. He understood how you operate the dam. It’s OUR river!

    Again this year the river in front of our house unneccesarily for weeks is nothing but mud (as we again cancel a famiy reunion) with family cancelling flights from all over the country- trying to reschedule flights and missing a wonderful time together swimming, fishing, boating and sailing.Discusting, unforgivable company policy!

  9. I would like to be able to make my paynment this month using my credit card. My account is debited by you on the 24th. How can I do this. I may not have the money when they normally debit (around the 24th but will be fine by the 26th of the month. Can you do this? or will you change my due date to the 26 of the month or after.

  10. I have been working as a meter reader/revenue protection officer/theft protection for the past 3 years and know im a jr operator at the plant at the plant that im working at this moment thats the steps and procedures if im interested in working are appliny for a job at FPL in florida.

  11. Told the thieves at FPL that I wanted to be taken off the budget billing… why should they hold the excess of funds they collect from millions of customers and make interest on that money… I was told that after I paid the 2 months due I would receive a credit of $220.00 (the amount in my budget billing account) on my bill that I receive in March… I paid EVERY PENNY DUE…Got my “new” bill today and it was still set up with budget billing… an excess of over $100.00 MORE than I actually used. No credit was given… as agreed to by one of the slimy reps that told me that I would be taken off the scam known as budget billing….

    This company has no ethics… they are bullies and scumbags… They know we can’t get electric from another company so they extort money from customers… I want the credit I was told I would receive… I want to pay for the ACTUAL electric I use… But FPL has decided that they want to STEAL my money (and yours)…. This company is run by SCUM!!!!!!

  12. We signed up in the Wind Energy Program for a potential site on our land for wind towers to be constructed. We received the first payments as promised in our contract, but now have not received anything for the past 2 years. Whom can I contact or what phone number can I call regarding this problem?


  13. we have a repeat ppwer thief in our trailer park HOLIDAY VILLAGE POMPANO BEACH FL. lot 224 and they constantly mess with their meter but no matter who tries to report them to fpl none of th customer service or even the field techs care. SO I GUESS STEELING FROM FPL IS REALLY OK???

  14. Fpl has hired awful people to answer calls. Tried to report a power outage and they told them the Apt complex where I live like I’ve always done. They insisted that I give an acct # (never ever had me do that before) like I could find it in the pitch black dark anyways. Long story, I was given a hard time and asked questions I’ve never been asked or had to answer before. Not sure why, but very frustrating and non related to having the complex’s lights turned back on.

  15. I say just send your light bill in pennies see how happy that makes em, I’m about to have service with these ppl for the first time. NOW i’m so not looking forward to dealing with them. I wish I would still have OREMC

  16. I called this Stupid Customer service because I was having trouble with my computer and so I talked with their customer service rep. ( Absolutely, worthless0 I WANT TO PAY MY BILL, since I just got out the hospital. They don’t take visa and because I don’t want to pay another fee on top of the bill they can’t help me. But they threaten me to turn off my power even though the check is in the mail

    Gee, this this type of customer service they should just line up there customers who are a little behind and shoot them. This company is a rip off, fees here and there and they think their customer service is go great.

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