Fox Rent A Car


Customer Service Contact Information For Fox Rent A Car

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12 Replies to “Fox Rent A Car”

  1. Fox Rent A Car…. how should I put this and still have my post be worthy of being posted? Fox Rent A Car should not be in operation! The experience my family had from the time we boarded the Fox shuttle van at the Orlando Airport and arrived (8:00 pm) at the Fox Rent A Car counter was horrible. We waited in line for 2 1/2 hours at the Orlando Fox Car Rental counter, listening to complaining, arguing and yelling from the customers who were being waited on in front of us. Complete chaos is a great description. Finally, 2 1/2 hours later (10:30 pm) we were standing in front of the Fox Car Representative. The office was filthy as well as the counter. Even though our online reservation said that we would be charged $227.66 at the time of the rental … the Fox Rep informed us that we were being charged $377.56. The Fox Rep said it was a security deposit and would be refunded when the car was returned (3 weeks after … good grief). None the less, the online reservation did not indicated in any way that we would have to pay more than $150.00 over the online reservation. WAIT … WAIT … there is more.

    Just noted a charge on my credit card bill today (11/11/13) that we are being charged for Rent A Car Tolls. What is this??? Sometime between July 2011 and our last Florida trip in 2009, the Florida State Turnpike Authority removed the toll booths that allow drivers to pay cash for tolls along the southernmost leg of the highway and replaced them with automated cameras. When cars drive past, the camera records the license plate number and drivers who don’t have a SunPass sensor are billed for the toll, plus an administrative fee. Our toll and administrative fees came to $15.00 – had no clue. Why did Fox Rent A Car not inform of us of this and how can they legally give the State of Florida my credit card information without my knowledge? Is this Legal???

    Never ever, ever will Fox Rent A Car be a service or recommendation from me or my family. I would rather have paid more for a company that is honest and forthright will all fees, information, etc. I guess it goes to prove … “You get what you pay for!”

  2. Worst I have ever seen. They charged my card $400 for the deposit and when I returned the car they gave me my receipt with an $88 credit which I still have not received after 2 months and several calls to customer service and several promises that the credit had been processed and would take 14 days. B.S…..

  3. very bad service at fox car rental. cars were not ready so i had to take a large 4 runner after i had rented a mid size car. wife had a stroke last year and had a very hard time trying to get into the 4 runner. and was also talked into buying their insurance after i had already purchased car rental insurance from another company. was told the other insurance was not good enough and that a quick phone call would get the insurance canceled. that was not the case. still out the cost of that insurance.

    will never rent from fox car rental again.

  4. Fox rent a car kauai stay away

    Rude and trying to Aggressively sell insurance you don t need

    Their general manager Ty.W is unprofessional .goes after your wallet ,not your satisfaction

    Bad .really bad

  5. We “thought” we had a good experience with Fox Rental Car in Phoenix; however, a short time later we received a citation charge saying that we were ” speeding greate” on a day and time that we weren’t even driving the car!!! Trying to solve this problem has been a nightmare! We can’t get in touch with Fox….no luck. We did receive a copy of the citation from an Arizona city that we didn’t even visit!!! AND the citation has a picture of a black driver and we are white!!!!l. Fox even gave the collection company our credit card number!!!!

    We keep getting notices and can’t solve the problem. This has been as frustrating of a situation as we have experienced with a rental car company!!! This situation is still not settled, and we have spent hours on the phone.

  6. Bait and Switch in Florida! I was charged double what I was promised when I rented a convertible. I was told “sorry you should have called before you turned the vehicle back in.” They did not provide a paper contract to me, but kept both copies. I did not notice in my haste to get out of there, and was also distracted by the completely disgusting state of the inside of the car. I literally stopped and bought some Clorox wipes to wipe the car down. Will not do business again with this company.

  7. Here it is 8/25/15 and they are still over billing people. Time to call the BBB! The total through Expedia was $194.67 and Fox charged a total on my card of $409.17, a difference of $214.50 that I was not made aware of. I am very sad I am reading these reviews after my experience?.

  8. Fox car rental company may seem like a good deal compared to the others but do not be fooled. When they asked us if we wanted insurance we said no because we are fully covered by our insurance. They wanted proof of our insurance and would not give us the car unless we purchased their insurance. When we received our bill it was more than double the price we received online. DO NOT use Fox car rental! I know we won’t again.

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