1-800-727-3867 was created to provide the public with access to the largest inventory of genuine, brand name fragrances, skincare, candles, aromatherapy and more at the lowest possible prices.

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  1. I placed an order with your company on 11/28/2013! My order #46325065. The order was to be a gift for my wife on her 75th birthday. I was sure that shipped by pony express the order would be here by now. Tracking the order shows that it has not been shipped. This in not the service that I expected

  2. after purchasing so many candles claiming to be “scented” and getting them home to find out that they weren’t, someone recommended “Fragrance.Net. I purchased 5 candles from you, and none of them have a scent when I light them……needless to say I am VERY DISAPPOINTED and I would like to return them

  3. last Friday I made a order but I did not receive the confirmation. I want to know if you take the order, I will be expecting your answer.

  4. Why isn’t your phone number listed. I would like to talk to a person rather than email. I sent you a question and never got an answer.

  5. I never received my order # 83867551 ordered on 12-6-15. Ive emailed twice and called twice-they have L O N G wait times. Very unhappy.

  6. I purchased a gift perfume and the sprayer doesn’t work. Please send me info on what to do as far a getting a new one.

  7. I brought a bottle of Prada from your company I put it on 2 hours later u can’t smell it I have cheap perform that lasts 4 ever I would like my money back how many stars I give u will be 0 and I will not tell any of my friends to buy from your company all I want is my money back

  8. I have been a long standing customer with no issues until I ordered 2 bottles of bvlgari Omnia indian garnet #92702033. received on time shipped 1 as birthday gift, I opened mine and srayed on absolutely alcohol and water. called my gift recipient and asked her to open box an spritz on she had same result. I am so disappointed and apprehensive to order again. my friend feels so badly she is near major stores that sell this fragarence and is bringing to store to examine box .I personally feel that I have been violated by bogus fragarence not 1 bottle but 2? considering sending to bvlgari for further investigation. This is my 2nd attempt to contact customer service.

  9. Extremely long wait when trying to reach customer service. The wait was more than 10 minutes, never did speak to an agent.The service is not customer oriented. are they not concerned about their customers and their time?

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