Customer Service Contact Information For Gemmy

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15 Replies to “Gemmy”

  1. most of what I read is about failure with the sound on your products I have 3 of these Christmas displays and no sound from any santa-snowman -dancing bear all sold at walmart Please send a manuel or scematic so I can have husband fix if I get them to work will post a solution for others, thanks these are the 5 foot models

  2. I phoned GENERAC twice for some guidance in choosing the right portable generator for my needs.

    Erin , with whom I first spoke, didn’t seem to be listening to me at all and offered no useful advice whatsoever She refused to go off script to actually answer real questions.

    Subsequent call with another agent was dropped prematurely. So I called HOME DEPOT. The customer service rep there knew more about the products than the manufacturers themselves ! I was given all the info I needed to make an educated choice and, likely ,I will buy this product despite such inept customer service on your part. Shame on you people, relying on someone else to do your work.

  3. I have a model 04456-1 12kW Generac generator and for the second time we have has a brown out in our area and both times my transfer switch coils (both) have melted. Is there something I can put in line to prevent this in the future? Like a fuse at some location?

    Otherwise I love the unit and it has worked great for a number of years.

    Gary in Lakeport California

  4. I have a 11kw generator that is less than a year old . It starts by itself. The installer said he thinks it is a mother board and he is waiting for generac to get with him. How long does it take to make a phone call or a fax ?

  5. don’t count on compony to stand behind their products all they say we will get back to you and never do. Kim should look for different line of work .generator I bought is a piece of junk.model qto80546nsna.

  6. I installed about 3 weeks ago,and they stopped working today Nov,28,a big west of money,so they didn’t even make it to Christmas,and I have 3 strings of them.

  7. Could someone please calling ;me regarding replacement of a defective snowflake projector. I have been trying since Dec. 8 to get this resolved.

  8. Hello, bought 4″ animated singing santa at a local yard sale. There’s a small black wire coming from the top of the left boot. What does it attach to ? Could you also send copy of instruction manual also ? Thank you

  9. I purchased 5 strings of the LED Lightshow lights. They were amazing when first hung on the house. Unfortunately, 3 of the 5 strings stopped working and cannot be repaired. The Gemmy warranty is for only 30 days from day of purchase which means the products are only guaranteed to get you through one Christmas season if you complete the season within their 30 day warranty window. The warranty is not published anywhere on the product. Don’t be tricked into buying this product unless you’re OK with only 1 season of use.

  10. Bought the Projections LED Light show hanging lights and all the hangers broke. I would like to get some more and I can’t find the correct phone # to call.

  11. I am in need of an owners manual for the Christmas tree trio. I cannot seem to get the lights and sound to work. It would be greatly appreciated..Thank you..

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