Greyhound 0.6/3 (1)

1-800-231-2222

Greyhound Bus Lines is the largest intercity bus company in the USA.Greyhound is owned by First Group from Scotland.

Greyhound Corporate Office Headquarters HQ

46 Replies to “Greyhound”

  1. I was scheduled for port Arthur leaving Houston at 1215 and here it is 110 and we have to change buses. Very unorganized and I do not understand. This should have been taken care of before.

  2. I want to know if there is a bus from englewood nj (or the nearest point) to west hartford ct & what does it cost & how long is the trip?

  3. I love traveling on Greyhound, I do not like the Gracey autonmation, but work around her.I have never had any trouble with the bus line. I always knew where we were going to stop if I were to change busses, and they always helped me do this.All of the drivers I have had were relly nice and kind of fun. If people would pay attention to the schedule and what the driver tells them they should have no problem. I give Greyhound five star service.

  4. The San Diego to Phoenix Saturday evening(25 OCT 14)bus 6316. We had a very professional driver. Starting with his appearance, he WOULD pass inspection with an OUTSTANDING. WE had a passenger get sick on the bus the driver JOHN P assesed the situation and took the necessary steps to get the passenger to the hospital. Great job. Plus he was interested in helping the passengers and answered every question . THANKS!

  5. I have been trying for two hours to get info on whether Greyhound can take me from Kerrvile,TX or Fredricksburg, TX to El Paso,Tx to no avail. How in hel do I get any info?

  6. To whom it may concern

    I travelled to Port Elizabeth from Cape Town, very pleasant hostess…fantasticservice from her..(26-07-2014-18h45)…cockcroaches started crawling around…was horrible…not the first time it is happening,well I do not blame the company but with all races travelling surely you need to pest busters in before next trip….please look into it…thanks.

  7. I will never ride grayhound again not only did they lose my bag the bus was 1hr and twenty minutes late the employee treat me like cattle being I am disable customerx service was a joke had no idea what was goin on called the Charlotte Station where I I departed no one ever answer the phone in short that was a trip from hell Grayhound will never get another dime from me

  8. I am a regular rider with Greyhound unfortunately, if their was another bus service station that had a roof I defiantly would prefer to use their services.I must speak solely on a positive note for greyhound. This list is much shorter. one of your employees that work with customer service I don’t know the name of the actual position or title he carries yet he arranges the order and receives the tickets before boarding.( Londel Ingram ) has been a true example to many of the complacent employees at Greyhound. His manners, attitude, and kindness to all patrons is very commendable. With the multitude of riders and situations that happen through the coarse of the day it’s nice to see a smiling face and someone that seems to enjoy the fruit of his labor and not let the actions of customers or other Greyhound employees effect his dealings with your patrons. I commend greyhound for employing someone that represents your company with the pride and respect you and I expect.

  9. i had a round trip ticket from Detroit mi to beckley wva on my return the bus rode past me at the so called station is nothing but side of road so had to drive to Charleston w va 100 miles away to get the next bus same day greyhound would not accept the had to buy another ticket so i could get home never take greyhound again

  10. The employees at the Grayhound station in Austin TX are soooooo rude. My grandson was leaving Austin to go back home to Laredo and the girl at the desk told him it would leave at gate 3. My grandson, daughter and I waited with him, the bus was to leave at 4:25 PM. We were still waiting at 4:40 and never heard anyone announce the bus to Laredo. When my daughter when up and asked they said it left on time at gate 6 on time. We told the guy working at the counter we were standing at gate 3 waiting where we were told it would leave from. He argued it was announced several time but all three of us didn’t hear it at all. There was a very muffled announcement but it was calling someone name. All in all the people are not caring and very rude.

    The way I see it the Grayhound bus is a service and how can they stay in business with the smart mouth attitude and rudeness.

    My grandson did get a later (6:40) flight and again we asked several times what gate would he leave from and each time they said gate 6 (with the attitude why are you asking again) He left from gate 3. What is with that??

    From now on I will meet his mother half way in San Antonio and not deal with rude people.

  11. I’ve tried reaching you all… so many times… and WHERE ARE YOU? no real person to take of customer needs… I will report you to BBB and any other that will take YOU to TASK…

    SO MANY PEOPLE ON HERE… AND has any of these folks been helped here?

    You’d better get some help with PERSONAL RELATIONS AND HOW TO DO BUSINESS WITH

    I N T E G R I T Y

    please be kind enough to leave a viable tel number so that I may speak to a human and get some answers. I will bring the police with me when I come to the Forsythe bus depot. I need HELP… thank you

  12. your advance ticket service is sorry it sucks your web site is very sorry. i cant get my comformation for my fare. i have been going through this for two weeks this some BULLSHIT!!!!!!!!!!!!!!!!

  13. I never thought Greyhound would be so unkind to military personnel. They state “military discount” but expect the servicemen to come in person, before hand, to get the discount. Many times a serviceman is not 100% sure they will have their leave and will purchase a ticket on line or with their phones just to guarantee a seat. Guess what- a pre-purchased ticket does not guarantee a seat. Your physical spot in line guarantees the seat. Some of our service personnel are performing their duties right up to the time they leave for a terminal. If they pre-purchased a ticket on their cell phone it is always a non-refundable ticket without the military discount option. Buying a refundable ticket through cell phone is not possible. When they arrive at the depot they will not reimburse the discount.

  14. Greyhound’s customer service is terible. Took the bus back home from Orlando to Jacksonville (only 3hr drive) and it was the worst traveling experience I have had in my life. The driver was extremely rude. A passenger who was in line in front of me was re-boarding however did not have a re-boarding ticket and tried to explain to the driver he had a baggage claim; the driver said “That ticket don’t mean sh*t, you should have your re-boarding pass.” I was in shock that he spoke to the gentleman that way and I made a comment about him using profanity loud enough for him to hear. When it got to me he asked where i was going and just snathced my ticket and gave me back the cover it was in. I understand that there are rules however was it necessay to use profanity? As we were riding I decided that if the rider he was speaking to wasnt offended then maybe I should just leave it alone. The driver pleasantly went over the rules of the ride and I just well maybe he just a slip of the. He did state that if you have a cell phone please put it on the lowest ring possible and try to answer it on the 1st ring as not to disturb your neighbors. About 45 mins from my destination I could faintly hear a phone alert going off. He driver abrutly got on the loud speaker and said “ENOUGH WITH THE CHIME ALREADY!” Te chime continued and it was apparent that the peson may have fallen asleep so it continued a few more times. After about 5 more chimes the driver go on the loud speaker again and said, “OK I WILL PULL THIS BUS OVER AND THIS WILL BE YOUR LAST STOP!” and he pulled the buss over to the side of the road. Other passendger who did not know what was going on became alarmed. I was explaining to the ones around me that someone’s phone was going off. After we pulled over for about 10 secs the chime stopped and the driver contiunued on. I just cant believe this was the appropriate action for the driver to take under the circumstance. I will never ride greyhound again. There was no needfor the driver to act this way. My trip was only 3hrs and I can only imaqine what people who ride longer have to endure.

  15. greyhound need 2 step they game up ! the service is pathetic its a damn shame yall gone fuck around & I hope yall lose every bit of business yall got p.s. fuck yall !!!! yall business is strait shit ! fuck all you cum drinking bastards muthafuckaz

  16. I cannot believe how inconsiderate and cruel Greyhound is. You lost my luggage and treat it like its garbage I lost. I am on total disabity and limited income my total wardrobe gone and no money to replace anything and winter coming in South Dakota. I seriously doubt anyone there will even care to contact me. Negative 10000000 stars to your services and customer care.

  17. After 275 comments with one star comments I’m not expecting much here.

    Took Greyhound for the first time since 1966. Had a decent trip back then. Now 68 years old and decided to try to find an alternative to flying. Now I realize 50 years changes things but I never expected anything like this trip.

    Everyone but one women (Laura) in Memphis, TN was rude, abrupt and anything but helpful. They herded you like cattle. Bothe staff and Drivers were rude and agitated when asked questions. Everyone was treated like this. I was really shocked. It felt more like boot camp than the pleasant trip I expected.

    I had bought a round trip but, at 68, I’m afraid to go back on Greyhound. I expressed this to Greyhound and asked for a refund on my return trip. Got a song and dance about some other bus line being responsible and a non-refundable economy ticket. As if they sell another kind of ticket. Terrible experience.

    I am truly disappointed in Greyhound and their people.

  18. Greyhound still has my luggage after six months.Greyhound is the worst traveling agency ever. I am still waiting for my luggage after six months. I was traveling to Chicago Illinois to move for a job six months ago. I got there and greyhound lost my luggage for the second time with all my belongings in it. Last time I had to go to the terminal and they said they didn’t have it and I went into the warehouse myself and there it was right in their face. This time they lost my luggage and I filled out a form and waited 30 days and they said my form was never sent in by the clerk. I called and called and they found my luggage in Texas for some reason. I call weekly and they keep telling me the same thing my luggage is still in Texas and they are waiting on a response and it has been six months. Greyhound has the worst customer service ever. I just want my things.

  19. I tried to get a refund for a ticket that was paid online, been 6 months still nothing. Pay cash or don’t do it you’ll never get it back if you cancel or just want a refund.

  20. I was following the route my son with PTSD took from Las Vegas and called Greyhound to get information. The young lady that answered was able to give me the transfers made, the time they were at the arriving leaving and arriving and the connecting cities. She was polite, professional and he arrived at 4:30 am at the Port Authority in New York City just as she had stated. Thank you for putting my mind at ease.

  21. I bought a print at home ticket. Could not retrieve the ticket. First I called customer service. They re-sent the ticket. Still cannot print it. Error it said. Sent an email. Still have not received a response. Greyhound sucks! I will never ride with them again. My business is going to the Bolt Bus.

  22. First off This company does not deserve one star, I wish I could take away a star, but had to click one. Never, Ever take a Greyhound Bus. This is absolutely the most horrific travel experience I had ever encountered, and any calls to customer service have gone unanswered. It is obvious that this company does not care one single bit about customer service, and I will NEVER use this poorly run, poor excuse for a company ever again. RUDE and Inept!!!!!

    Sally

  23. I paid for a 12 hr. bus trip from Nashville TN, to KCMO. Boarding was to be at 11:45 pm on 3-1-15 in Nashville TN. It was delayed 2 hours. A 3 hour stop in St Louis, and arrival time scheduled for 11:55am, KCMO on 3-2-15. That didn’t happen. Once in St. Louis,at 9:00 a.m., we were stuck there until 6:00p.m. Arrival time in KCMO was 11:15p.m. That was a 24 hour trip. Unacceptable. I called to complain,and got a recording.

  24. I am living in Montreal,Canada and I would like to make a trip to New York NY (round trip);instead of getting off at

    Manhattan,I would like to get off at Queen Village and vice versa get on the bus at the same place for the come back.Is it possible

  25. GREYHOUND BUSS SUCKS THEY ARE THE RUDEST PEOPLE AND DON’T KNOW SHIT FROM SHINEOLA !!!!!!!! DON’T THEY GIVE EMPLOYEES TRAINING ?? THEY DON’T ANSWER THE PHONE THEY DO NOTHING WHEN THEY DO MY GOD THEY ARE THE MOST HORRIBLE TRANSPORTATION CO.

  26. I HAVE DECIDED TO USE THE GREYHOUND BUS LINES TO BATON ROUGE LOUISANNA IN THE MORNING. I AM TERRIFIED TO GO ON THIS TRIP ESPECIALLY ABOUT LOSING THE LUGGAGE AND NEVER FINDING IT. DOES ANYBODY HAVE SOMETHING GOOD TO SAY. PLEASE SEND REPLY ASAP THANKS

  27. Your customer service is the worst I have ever dealt with they do not even deserve one star. my daughter was suppost to board a 7:00 pm bus from Meadsville, Pa at a gas station in the middle of nowhere which never came she is only 22 years old and was afraid and did not know what to do. She tried to contact customer service which was literally impossible and I also was trying from New York when I finally was able to speak to someone I was told the bus was cancelled and they did not know when it would be up and running this was unacceptable they were rude!!!!! gave no info were no help at all !!!! My daughter was afraid and left stranded. I sent a letter to upper management and will be reporting this to the Better Business Bureau Thankgod my daughter was able to then get in touch with her boyfriend whom she went to visit and told him the bus never showed up and he was able to go back and pick her up. The worst experience of my daughters life and mine

  28. PLEASE HELP ME! I am trying to pay for a one way ticket for a handicapped (75) year old man. I have not been able to reach a live person by phone as I was instructed by the Ocala FL attendant. PLEASE HELP ME! PLEASE answer me so that I can give you the payment information for the one-way ticket for an pld man that does not have the money to get a ticket. Thank you very kindly. May God bless you all!

  29. I am Raul Beltran & I am suppose to get a resolution to my lost or stolen baggage today, at least thats what I was told. My claim # 303781 & my cust. I.D. # 2278226. would someone be so kind & inform me today what the resolution is? thank you

  30. I’m very disappointed with the employees of this company! I booked a long trip to Cleveland, Oh from Springfield, MA. Boy oh boy was I treated like crap! The drivers are always so angry and yelling at the passengers! The employees in the New York stations are a bunch of nasty and angry individuals it’s incredible! Never again will I travel with Greyhound! The only person that greeted us with a smile was a luggage clerk!!! One person!!! ??

  31. Greyhound is the most incompetent company I have ever ever encountered! How they stay in business is a mystery to me. I would advise anyone to travel via greyhound for more than a 10hr trip.

  32. I need to know if you require personnel to travel with CO2 bottles. My aunt has problems breathing and requires a CO2 for oxygen.

  33. poor service from port authority new york to norfolk,va driver was a no good loud mouth and not customer orientated. better off using chinese buses.will not return to that company again 2hours late while she farted around in wilmington deleware. got lost in wilmington. left 2 passengers in Dover. did not use rest stop time wisely.

    trip to norfolk on june 12,2015

  34. Greyhound left my poor 80-year-old mother in law in Pittsburgh. The bus left without her. The station manager did not do anything after the fact. She was told to wait for the next bus. She waited 6 hours for the next bus. The next bus was full so they told her to wait for the next bus. She has been in Pittsburgh since 1 pm and will probably not leave Pittsburgh until 3 am. I have called greyhound multiple times and received NO satisfaction in the matter. They have not lifted one single finger to help her nor have they offered anything but empty apologies. This will be the last time I will let anyone I know take a greyhound bus anywhere.

  35. never will I refer anyone to this services…..sorry everything about the on line terms…..just wasted 138.00 on a ticket…..I explained I was sent to hospital do to me breathing….im disable 100%…..I was trying to pay for transfer of dates I was still trying to go out of town…..never again….glad I wasn’t running away from a abusive person and this was my only way out…..thanks greyhound…..I sent you the medical papers to I can receive my refund….only good thing was your customer service was helpful….thanks again!!!

  36. Not ONE bus station in Atlanta Georgia answers their phones. Boloxi, Miss does not even give you the option to speak to a real person. There is a missing person who traveled from Boloxi, Miss to Mobile, Ala …….. on his way to Flint, Michigan. The first layover was in Atlanta, Georgia (will not answer their phone either) and the second would have been Detroit, MI to Flint, MI. Greyhound is totally unprofessional and has no info to give. Most of their stations do not answer the phones. The only call that was answered was to the 800 number and they could not help. The bus station in Flint tried to help, but could only give me the route of the bus in question. This missing person is very sick and has heart problems. I will never travel on a greyhound and neither will any of our family or friends after this fiasco. What a joke.

  37. I am adding this comment about the issue of not being able of finding a piece of luggage going from Ft Worth to San Antonio. I purchased a ticket to make a round trip to San Antonio. The luggage made it on the bus at the station in Ft Worth before I was able to get on the bus and left before I was even able to board the bus. Needless to say, I had to wait until the next day to be able to travel to San Antonio. I tried without success to find my piece of luggage. The ticket agent at the ticket counter in Ft Worth was of no help. All he wanted to do was make excuses. I really think he was not all capable of being able to handle the job that he was hired to be able to handle. He informed me that he had checked to see what the status was of the piece of luggage was. I really do not believe that he tried to find my luggage. I got on the bus and made my way to San Marcos where I made my exit and met my party to go on to San Antonio. The discussion was really heated. I decided at that time I was going to take some action against the Greyhound Bus Company. I started the action after I got back from San Antonio and this proved to be very unsuccessful. I have decided to let the issue go by the wayside for a while. Then all of a sudden I decided to try and see if I could find that luggage in the Lost and Found Department of the Greyhound Bus Company. The luggage is light Grey in color material and trimmed with orange piping. It should not be that difficult to locate in the area of the Lost and Found. I was told that it would be in that area. I would appreciate some kind of notification if the piece of luggage has been recovered.

  38. The lady had said our bus number once then start calling another bus so.we sat there for another 15 minutes waiting then went up to the desk in Nashville the guy said well she called it once and so he said oh well it’s gone then he said it’s not refundable do I said can we get on another he said yeah so that’s what I had to do. Then I called up there after leaving they wouldn’t answer it just played music. Greyhound it unorganized and needs to get a better staff!

  39. We have taken our final trip with Greyhound. We recently made a trip from Charlotte NC to Huntington WV. We went online to check prices and to see if the early bus still ran at 2:20 am, we were quoted a price of $256.00 for two senior citizens and yes the 2;20 bus was still running, we double checked to make sure everything was taken care and then went back online to book our fare. Not only did you charge us $365.30 for two seniors but this included a $10.00 fee of which you made no explanation of what this was for. What is going on with this company have you gotten so big that you do not care!!!. Well like I said we were supposed to leave at 2;20 did not leave until 3:35 I informed them at the station my husband required help on and off the bus, well they let us on first but no help, when we arrived at the first rest stop we were told we had 15 minutes due to being so late, the driver who was very rude jumped off the bus and hurried into McDonalds did not place step at the bottom and my husband almost fell if it had not been for another passenger, and upon returning to the bus the same thing no help from driver but passengers help. Of course we did not arrive into Huntington until 11:30 suppose to be there 10:10. We do not travel much but when we did we traveled with your company, like I said no more, I might add we could have taken Amtrak cheaper of which we will do from now as we look at you owe us the difference of $256 from the first quote to being charged $365.30, but we know as well as other people you are not that concerned I don’t expect you to reply you people just do not take care of passengers. Thank You for the worst trip we have ever had. Not much better on the return trip, the old saying you learn from mistakes we learned the hard way on this one.

  40. I traveled from Odessa to Dallas on Jun 9 th and greyhound lost my luggage. The attendants were very rude and not helpful at all, in Dallas nobody really knew what to do or where my luggage and 3 others could be located. Customer service does not exist with greyhound, it must b run by a bunch of idiots, this was a trip from HELL for me, the bus driver was extremely rude n he will get his ASSA whooped one of these days, I DO NOT recommend greyhound n I will never recommend anyone use greyhound for their needs,

  41. Greyhound was late to Indy. So we missed our connection to Cincy. But instead of having to wait until the next morning, the ticket lady got us a cab all the way to Cindy in time to catch our next bus. So thank you Mrs. Indy greyhound. I got to go back to Mizzu. To pick up my car in 2 days. But can anyone tell me why I have 5 different prices for this trip in the last 5 days.

  42. I had the rudest bus driver on 11/5/15 coming out off Baltimore at 5:15. First I want to start he sat out there for 45 minutes not getting of the bust to receive it’s until 5:30. I’m first in line with my mom and my grandson. My mom shows ticket when comes to me ask my grandson age I say 2. He looks through his papers doesn’t find what he’s looking for, goes to bus. 30 people in line with us the whole time we are waiting to see what’s the problem. He shoves a paper in my face and says reads this. The paper states 2-11 pay with gurdian up to 2 can ride for free. Ok! I’m like what you could’ve said something instead of having a attitude and just pushing a paper in my face. Thais man was so rude I lost my cool I said sh..I know I shouldn’t said a bad word. I’m not lettin her on the bus go take that baby on the next one she’s not getting on this bus. I will be the first one to admit it I shouldn’t ve said the bad word. But that man I don’t know if he was drinking had a bad night but he was the rudest driver I ever encountered with greyhound. I ride frequently with you. You can look me up, Danise Reid. If you could can you please have a word with this driver or make sure he is ok, never saw such rudeness dealing with greyhound. Thank you (609)742-3685

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