Hugo Boss

1-800-484-6267

Email Hugo Boss US at: customerservice@hugoboss-store.com

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One Reply to “Hugo Boss”

  1. Hi

    Mine is no comment but a complaint about service at Hugo Boss store at the Gateway Mall in Durban, South Africa. In December 2011 i bought a pair of white shoes in the Boss Green range but after wearing them four or six times the white plastic like material from both heels started peeling off. I went back to the shop and showed them how the shoe was deteriating. I explained to them that i dont walk much but the peeling could be the result of my feet resting on the carpet while driving. The shoes were sent to an “expert” called Nazeer who after a month of waiting told me that i was responsible for this peeling off because of my driving, no credit or other remedy can considered. Is it fair for me to pay so much money and be told to take off my shoes when ever i step into my vehicle because the carpet will damage the shoes?

    This Nazeer has been very rude to me, he has refused to send these shoes to you the manufacturer. In my 47years of wearing shoes i have never seen this and none of my other shoes are peeling off like this.

    Please help me! I buy a lot of Hugo Boss clothing but i am very hurt by the way i have been treated in this store. My money is with them and shoes have not been returned.

    The CODE IS 50210056 SIZE 43

    Thanks

    Mlungisi

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