Hyundai Blue Link

1-800-633-5151

Customer Service Contact Information For Hyundai Blue Link

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26 Replies to “Hyundai Blue Link”

  1. With the new Illinois law requiring hands free phone calling on Jan 1, 2014, will Bluelink be activating that feature? We currently have keyless entry, remote start and navigation on our 2013 Hyundai Sonata.

  2. I just had my 2010 Sonata replaced. I did not realize that it was still under warranty.

    Is there anything that you can reimburse me for the cost. It would be greatly appreciated.

    Thanks

    Joanne

  3. I have the same issues and I’ve had mine for 3 years. Usually after saying directions over and over, it just hangs up on me. I, like you, have tried every tone of voice, speaking fast, speaking slow….nothing works.

  4. I have had problems with my Blue Link from day 1. It has not improved with the Google Navigation. I will have the same problem you do or it tells me it can’t find it. The worse is when it tries to give me something totally different.

  5. As far as bluelink goes, it sucks. It’s a 50/50 chance of starting. When it does, takes forever to start, looking for a satellite or something. Not worth the money. I wish they would have just had remote start on the fob.

    Hate that it sends emails constantly about my vehicle.

  6. My Bluelink has stopped loading completely! I called in the day after Thanksgiving seeking assistance, and the agent did open a ticket. Since then I have attempted to reboot the system several times, and it loads whenever it wants, which is seldom. Today the system went out all together. This is one of the prized features of my 2015 SantaFe, and I need to have it up and running. Do I call the dealership, or is this an outside vendor problem?

  7. navigational system not very good at all. I didn’t receive my monthly vehicle report for 6 months and they wouldn’t reimburse me nor would they extend my service for what they owed me. I do not recommend this service at all

  8. The dealership has redone my bluelink set up for remote start on my wife’s car it works a couple times then refuses to work It keeps saying authentication failed even when the information is all correct and the help number is a joke it runs your all the questions then says it will start in 10 minutes 3 hrs later I’m still waiting let me think why should i pay for something that doesn’t work 95% of the time It was so nice when you could call a help number and get a person to try to help you solve your problem

  9. It’s been over five months trying to get my Blue Link active. I have had the car serviced 5 times at the dealership for this and numerous calls to Blue Link just for activation. Nobody can get this active. I even had a new device installed. I would love to try it but they are so inept I cannot get it on to try. I hope I never have an actual emergency where I need somebody. My guess they would never come. So very disappointing… especially since I love the car.

  10. Sales people are not knowledgeable about blue link services. They say anything to sell a car. Navigation system is pretty pathetic. You have to keep repeating and it often misguides. Billion Hyundai in Iowa City

  11. BLUELINK is the worst service ever. Try and getting anything changed on it or anyone to answer the phone is ridiculous. Then when they do answer the phone your are lucky if they know anything..

  12. I guess the dealers that sell you the care get a kick back for setting up the blue link system. I bought the car 3 months ago and was asked to give a debit card number and was assured the card would not be charged unless I opted to continue the service. That was a lie without any notification the card was charged 157.00 dollars. I bought the car from Benson Hyundai in Spartanburg SC, and like everything else they told this too was a lie. Please anyone looking in SC don’t go to Benson’s Hyundai.

  13. Last 3 mornings my remote start won’t work – temperature near 0. I get an e-mail saying it could not connect to my new 2015 Elantra. So I go out and start my car manually. In the afteroon when the car is warmer it works. Customer service line is always busy. Now is when I need what I’m paying for – remote start.

  14. I accidently cancelled my Bluetooth services last week. The reason was I had made additions/cancellations to my Blackberry after the Tysinger Dealership in Hampton, Virginia originally down loaded from it from my BlackBerry Cell. I thought I could delete and download the blackberry update. I’ve enjoyed Bluetooth very much and apologize for the inconvenience. My case number from “Hyundai Customer Connect Center [ConsumerAffairs@hmausa.com] is 8075846. I need to be reinstated for Bluetooth services. Thank you for your time and cooperation. Henry.

  15. Every morning at approx 7 AM EST blue link will not connect to service. Very frustrating for sure. Will work by 8AM and after. I have not called for immediate attention as the message states but believe a company that overs this service to remote start must be reliable as it effects my opinion of quality of the whole Hyundai product line. If this continues I will surely be leaving Hyundai.

  16. I am enrolled in Blue Link but I cannot utilize the remote start due to an upgrade of the mobile app. I called multiple times to get the answer that we are working on it and that there is no solution. Now it is 0(zero) degrees outside. Hmm sure could use remote start…..

  17. We have been receiving a whole series of bothersome phone calls from a number 770 221 8999 which lists itself as Blue Link but makes noises similar to a FAX machine. Sometimes there are 3 or in an house. This has been going on for months and we are trying to discontinues the calls.

    Please see if you can locate this 770 number and stop the calls!

    Our phone that receives the calls is

    Thank you, Dona Horton and Malcolm Fell.

    My e-mail number is

  18. Hyundai does very well giving customer service, However Google Navigation cannot be considered reliable.. For example, we were setting up navigation for an address in Wadesboro, NC A long time established address. Navigation kept saying one moment please and would go off. It took 4 times to get a download.

  19. I bought a Hyundai Tuscon last week. I spoke to no less than a dozen agents.You should be able to find these calls as it said they were being recorded. I have to keep repeating myself over and over–sometimes it just turns off. I have tried about 10 addresses–only 2 downloaded and that took me to dead ends or to the wrong city–even though I spelled the name for the agent and the agent repeated it back to me.

    Agents have told me several different things that I need to do to get the download directions. I have repeated the commands clearly and in every direction and tone of voice to no avail.

    The only two times it downloaded it took a long time–Agent said you have to wait for the download-I waited 1/2 hour and asked someone on the street for directions. It took me to dead end streets-once the download was there the next morning!!

    I put in my home address when I was 25 miles away–I got all the way home and it still said it was computing the route–once it said it could not locate my address

    One agent told me I had to stop the car to receive the download–I was not in a safe place to pull over to stop the car so I had to drive to get to a safe place-agent said sending me the download but it never came.

    I wanted address to a hospital so I could pick up my daughter from WORK-agent found the address and tried sending it to me twice-it never came-he told me to push SOS–I restated I did not want to do this as SOS should be for emergency–I just want to pick up my daughter from work-agent again told me to call SOS and they could give me directions!!! I called SOS-that agent said no-the agent before should not have told me that. He also told me that NO I should not have been told I had to turn off my car!! I thought I would try again this morning-I put in our home address–it could not find-I called agent and asked why am I having so many problems with this system-only had it less than a week!! She told me I had to turn the blue Tooth off for it to download as the blue tooth overrides the navigation system–I said are you saying I have to turn my phone OFF every time I want directions-she said yes. The tech at the dealership Billion-Iowa City, Iowa is the one who set it up! I said this is the worse system I have ever had and I have had two others. I told her I know it is not her fault but I am very frustrated with the quality of the system. I said OnStar is SO much better–she says well this isn’t OnStar–I said yeah you got that right!! I tried sending this same email to the dealer but it does not go through!! What do I need to do –am I the only one who has these problems with this system-again I only had this for a week-and nothing but problems–I hate this system and will buy my own system. The salesman first sold us a car that did not have navigation-even though we said that was a must–I took that car back and they gave us a different car with the navigation Do I have a lemon or is this common for this system–the agents could use a little more training. Could someone please help me

  20. I was told by my dealership to go online to cancel my subscription/ free trials. So I did that a month ago. It allowed me to unclick the two features I didn’t want. Well low-and-behold, this month they took out the $198 fee 2 days ago. I called and they discontinued my guidance and remote package like I initially wanted. I saw no warning telling me I had to call to have those stopped, and my dealership misinformed me. Well it made my account bounce because they could not refund me the $ in 24 hours. Well I called to see if they could fax my bank a statement saying they are reimbursing my $198 and if the back could waive the OD fees ($52 total). They didn’t have a “policy in place” to do any such thing and could not fax my bank anything, nor would they cover my fees since they wouldn’t fax a statement. The supervisor didn’t even try to help the situation.

  21. I am getting a bill pending on my credit arid amex delta sky miles of a $1.00 dollar charge. Whay is this for. I paid the full fee when I was required to.

    Shepard A. Adler OD PA

    I have a 2013 hyundai genesis

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