JCP&L

1-800-662-3115

JCP&L is invovled in generation, transmission and distribution of electricity, as well as energy management and other energy-related services.

Jersey Central Power & Light Company (JCP&L) USA Corporate Office Headquarters<

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5 Replies to “JCP&L”

  1. I HATE talking to a recorded message with prompts. I also have a problem giving my social security number to them for identification. The questions asked by everyone you talk to are REDUNDENT and a pain in the ass. It took 3 phone calls to just transfer service to my new home.

  2. I HAVE BEEN TRYING FOR OVER 2 HOURS TO TALK TO SOMEONE TO REPORT A STREET LIGHT THAT IS OUT AND ALL I CAN GET IS A RECORDING THAT DOES NOT PROVIDE THAT CHOICE AND AS A RESULT I CANNOT REPORT IT. I DON’T HAVE A “POWER OUTAGE” OR A “DIM lIGHT” OR A “WIRE DOWN”.

    I SIMPLY WANT TO GET SOMEONE TO COME OUT TO POLE NO.BT2072DV AND PUT A NEW BULB IN THE FIXTURE.

  3. Each month I need to submit a customer reading for a commercial account (my church). When I call the customer service line I get an individual who can only take residential rreadings. When that individual attempts to transfer me to the commercial division, the call gets lost. What is a sure fire way of getting through to the commercial division so I can give them the reading?

  4. The worst customer service company in the world!!!!!! Can’t get a live operator or manager treat people horribly and there’s nowhere else to go . So why treat us good we can’t shop around. We’re stuck in this mess with no out,due to bad economy I couldn’t pay them on time so they crap me down at 1 pm they knocked on my door obviously nobody home. They left a note on my door and shut me down.im now helpless with a 12 hour waiting time. I have a dead lizard due to no heat lamp and bad food. One call to my cell could have solved this problem quickly but they are not that smart!my wife was stuck on my driveway with no access to the house without an electric garage door operational. She say out there for 3 hours and is emotionally distraught over the situation. My son had to destroy my sliding door with a gardening tool to gain access to my house. Thanks jcp&l for a totally embarrassing day with all of my neighbors watching. I can’t believe a company is run so horribly. I’m in business for my self and my customers are spoiled with my great customer service . You guys should all be proud of yourselves!! A very unhappy customer

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