Lia Sophia


Customer Service Contact Information For Lia Sophia

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17 Replies to “Lia Sophia”

  1. I am in the same boat. Stones fell out of my necklace after not having worn it even 3 times!! Calling gets me nowhere. If you don’t know the extension, which no one does!!!, then they say go to the email address. SUPPOSEDLY they get back to you in 24-48 hours. NOT!!!!! No one has gotten back to me at all. I am sick and tired of trying to get answer from them. I have a feeling this is what happens to anyone who tries to get hold of this company about their shoddy jewelry.

  2. I too am STILL WAITING for my 126.00 worth of jewelry that I ordered in Dec. What a sham, I don’t think we will be getting either our money OR OUR ORDER… Rip off company

  3. Barbara,

    This site you posted to is not affiliated with Lia Sophia.

    I’m in the same position as you Ordered on Dec 4th funds taken Dec 5th.

    On the recorded message when you call it says to e-mail their customer service.

    Hope we get a positive outcome 🙂

  4. My story is about the same as everyone else’s, I received an email on Dec. 26, 2015 telling me my item had ship. It’s now Jan 13 and i have yet to see the earrings. I emailed them 2 times with no response. This is very bad business!!!

  5. I placed an order on December 6, 2014 for 9 items and only received 5 of them. They were not marked out of stock on the receipt….just weren’t in the package with the rest of the items. I have not received a refund as of 2/1815 and it’s impossible to reach anyone. You can’t even reach them by email. I’m very disappointed in their lack of concern for their loyal customers. They don’t even have the decency to communicate with their demonstrators!

    I wish there was something else we could do to get some satisfaction here…or at least, get our money back!

    Unfortunately, you can’t even give them a negative rating since they won’t let that happen either!

  6. I have had Lia Sofia jewelry for several years, although I am happy with it I need to know about your return policy. The jewelry is still in the original boxes.

  7. Please take me off your mailing list immediately. This is my work email and I do not want the email ads you’re sending to this email address

  8. This company is awful and I am frustrated that there is nothing I can do to get my necklace replaced that I never wore that stones are missing.


  9. I ordered earrings on November 22nd and I still have not received them. I never thought this company would do this. I’ve read a bunch on comments and by the looks I probably wont get my earrings. thank god I didn’t purchase anymore than $11.00 I’m always nervous about using my credit card online but anyways all I can do is hope my earrings come to me.

  10. In mid-November I attended a Lia Sophia Jewelry show. At the jewelry show, a representative talked about the benefits and differences in Lia Sophia jewelry and showed us all new items for the season.

    One of Lia Sophia’s methods of getting people to purchase is by stating that there is a lifetime warranty on all jewelry no matter what happens to it. The rep said you could have a very minor issue with a piece of jewelry, and no matter what price that original piece was, you could return it and have a brand new item of the exact same type. (Deceptive trade practices violation – company knew at this time they were closing down).

    The jewelry looked to be of average quality, but I felt it would be a great purchase with the lifetime warranty I would have on the items. So during this show I purchased $163 of items. The receipt for that purchase is attached. Due to the fact that I was purchasing rings, the Lia Sophia representative sized my fingers with their ring samples. It was determined that I was a size 5.

    Upon receiving my items, the rings were way to large (falling off my fingers although they were a size 5 and despite the fact that I was professionally sized by their representative). I called Lia Sophia and the telephone agent told me that my only option would be to exchange the items. In order to exchange, they would first have to receive my items and then issue a certificate for the value of the items. I got two certificates on November 25th via email.

    I ordered my items online on December 5th. Out of the items I ordered, several were said to be on backorder. I waited and waited and finally received some items. During this time I received messages from Lia Sophia that stated any unfulfilled orders would be refunded or processed later because items were still shipping from Canada. I just waited, Christmas passed, during this time my certificate expired but Lia Sophia kept telling me that items were still coming from Canada. Therefore, I never did attempt to reorder. They wasted my time and this kept me from being able to use the full value of my certificates. Now they refuse to refund the money, and the items I did not receive total $86.00 (Delicate One earrings – $28 and Pistachio Necklace $58). I tried to file a dispute with my credit card company, but they have told me that since my card is linked to a debit account, the bank will not honor a dispute.

    Lia Sophia fails to realize that I paid $163 for these items in November. They were part of an exchange because I was incorrectly fitted (or their samples are not proportionate to the sizes of their actual products). I had no other option but to receive a certificate (per their telephone rep), and I used that certificate BEFORE its expiration date. During the time I waited for my products, I was told over and over again that I would be refunded if I did not receive items, or I would receive them late because they were coming from Canada.

  11. I oredered Christmas gifts on Dec. 5th and you already took the money off my credit card, and I still have not received my merchandise Lia Sophia it has been 2 weeks and I wanted for Christmas…haven’t received even an update or nothing, I need to know the status of my order. # 33570 I know you are going out of business and probably don’t care anymore, but you do have a excellent reputation and great quality of product. please don’t tarnish it now… #33570……would deeply appreciate some response

  12. i returned 2 items from lia shopia thinking that you were a decent company and would make good for my credit. to my surprise you went out of bussiness and i never recieved my credit . i spent 176 dollars which i never recieved any credit or jewerly. i was suriously thinking of getting in touch with the better bussiness brurea. lia sohia left a bad taste in my mouth. i realy would appreciate someone leasting to my problem. you can reach me at please contact me as soon as possible,before i seek legal advice. thank you marie voglino

  13. In May I purchased $162 worth of jewelry My order #is I 107449556 Date was 5/5/2013 advisor #3077824. I was told the jewelry came with a lifetime warrenty.

    A pair of earrings item #21136 Rival is my favorite pair of earrings but the finish is wearing off the silver part and copper is showing thru,and they are becoming very dull.

    Is there any way I can get these replaced?



  15. Lia Sophia is the WORST company I’ve ever dealt with. Their customer service is non-existent & they have managed to cheat me out of $30. I’m totally disgusted w/this company!! I tried to rate this company negatively, but of course, it wouldn’t allow it.

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