Liz Claiborne Inc.

1-800-709-5777

The Liz Claiborne line is now part of the JC Penney Family of brands and companies.

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94 Replies to “Liz Claiborne Inc.”

  1. I bought Liz Claiborne luggage from Macy’s. Liz Claiborne is now owed by JC penney. I went to a JCPenney store–they won’t help. I called JCPenney customer service–they won’t help. Everyone basically says screw you, sorry. I went ahead and bought a new single piece of luggage from JCPenney.com, cannibalized/took the parts out of the luggage I needed, and then returned the “new” suitcase to JCPenney, and fixed my older one at the same time. Joke’s on you JCPenney. Should have helped me.

  2. I have a pair of Liz Claiborne pants that I just love. I would like to try and replace them I bought them at JCPenney’s. If I give you the RN number can you tell me what the style name is. Here goes… R/N 93677 below that are the numbers 75319-4. Thanks

  3. I bought a coat from JCpenny on black Friday 2014 and by the end of January one button had fallen off and another is about to. And the coat has those little balls all over it, it looks awful.

    At the end of Jan beginning of February I purchased a purse also from JCpenny and I noticed 2 weeks ago that the black trim on the straps was cracking and it is now it is peeling off. It looks awful and pinches and scratches my arm if I don’t have sleeves on.

    With what the original cost of both these items would have been they are very cheaply made.

    When I called JCpenny about the coat they said they couldn’t do anything. So not only have I stopped shopping there I will not be spending any more money on this brand unless my items are fixed or replaced. Companies now are so cheap and have horrible customer service. I almost never get a response when I contact customer service like this, so we will see.

  4. I have my most favorite pair of your shoes and the bottom just totally fell apart. The shoemaker said he couldn’t fix it so I am wondering if you have a replacement policy or if you still have the same pair of shoes for purchase and if you do, how do I find them? Thanks

  5. bought a pair of short boots only worn about 4 times (never in wet weather) and the entire side of one of the boots has come unglued (?) leaving the boots totally unwearable. any thoughts on return, replacement?

  6. My wheel is also broken and I bought the entire set. I only used the one suitcase one time. Very disappointed at this luggage after one use.

  7. I purchased a handbag on a Norwegian Cruise and the leather strap is peeling. I need a new strap ( this is a shoulder strap). Where do I go or who do I contact? I live in Broward County, Tamarac, FL. This was an expensive handbag and I think Liz Claiborne should stand behind her products.

  8. Same thing with my husband’s luggage. It’s virtually NEW. One wheel is broken on Liz Claiborne luggage. This is horrible. The suitcase in fine only the wheels are defective. I don’t think we will ever get a replacement wheel. I will not buy anymore Liz luggage.

  9. I also need 2 wheels replaced. I only used it for 3 trips. I paid good money for this set of Liz luggage set and can’t believe how poorly they are made. If I can’t get the wheels replaced I will never purchase any “Liz” products again. Got no support from JC Penny’s. No ones cares about their customers anymore.

  10. I used to love Liz Claiborne fashions and have a closet full of her clothes that I like so much I want to keep them even though they are not today’s style . But for the last several years I have thought they are cheap looking. The styles and fabrics used to be so classy. Today I think the fabrics are cheap and the designs are tacky. I wish they would go back to looking classy.

  11. I have a Liz Claiborne leather jacket which is not very old and is in good condition. I recently have been having trouble with the zipper separating and getting stuck. I can’t see any visible problem except that the base of the zipper does not stay put when I pull the zipper up. I live in a north suburb of Chicago. Can you advise me of a place I can take it to for repairs, or does your company have any capacity to do repairs?

  12. I bought a LIz Claiborne bathing suit and the first time I wore it the metal clasp on the neck piece broke. It is very hard to slide it into the loop. Now one side is impossible. I had to sew it on the one side.

    style # 4Jc2P11M

    lot# 288-1783

    I am very disappointed.

  13. I have a piece of luggage that the handle broke, I followed the warranty information, spent $35.00 to send it back and it was returned as undeliverable. I wasted $35 and still have an expensive piece of luggage I can’t use.

  14. my name is Traci J. i have had the signature scent of ‘the original triangle bottle’ perfume now since i was 16yrs old, today i am 43 yrs old sop that means for 27 yrs i have been loyal to ‘the original triangle bottle’ perfume. however i have NEVER been able to completely use the entire contents of the bottle due to the atomizer. After the liquid is about 3/4 down the atomizer fails to spray efficiently. I have approximately purchased 216 bottles of ‘the original triangle bottle’ perfume through out my life time; and each and every bottle has had the same DEFECT. I am writing now only to inform you that i feel this signature scent is by far the best on the market and i cant count the number of times i get complements while i am wearing it (which is every day i wake up). I only hope some day this DEFECT will be rectified.. For of all the other brands of perfume i have worn NONE OF THEM STOPPED SPRAYING 1/4 of the way down. I am a frugal not cheep, therefore I don’t find the economical benefit to continue my obsession with ‘the original triangle bottle’, just may come to a sad end. Thank you for the best smelling 27 yrs, to date, however please find a way i can continue this obsession for 27 more. sincerely, Traci J.

  15. I purchased two pieces of the liz claiborne spinner upright luggage on May 1, 2011. One of the pieces has a wheel that was broken off and the other wheel came off and I cannot put it back on. What can I do about this.

  16. TO WHOM IT MAY CONCERN:

    I WAS GIVEN A LIZ CLAIBORNE BEIGE BAG FOR MY BIRTHDAY, LAST YEAR, AND IT IS BEAUTIFUL BUT

    FOR SOME REASON, THE LEATHER STARTED PEELING IN THE FRONT. I’VE TRIED TO GLUE IT TO NO

    AVAIL. I WOULD LIKE TO RETURN THE BAG TO YOU (LIZ CLAIBORNE) DIRECTLY SO YOU CAN SEE FOR

    YOURSELF, BUT CAN’T FIND YOUR PHYSICAL ADDRESS. DO YOU HAVE AN E-MAIL ADDRESS SO I CAN

    SEND YOU A PICTURE OF THE DAMAGE? LET ME KNOW BY RETURN E-MAIL WHAT CAN BE DONE.

    THANK YOU.

  17. I also called Randa in NJ, message received “number not in effect”. I emailed them and the email was not accepted. The 10 year warranty on my 25 AX Rolling Suitcase is still in effect; the metallic binding has been coming off and now the luggage looks awful. I would like it repaired or replaced with one of equal features. I would hope Liz Claiborne or whoever is in charge now, would honor the 10 year warranty and honor my request; 5/16/2014

  18. I sent an email to Randa Luggage today re: 10 warranty on Liz Claiborne 25AX rolling suitcase. Model # 82625RX-44. It was returned. I called the 973-812-1700 for them and the line is not in service. Where can I get service on my suitcase? The silver binding all around has been peeling off. It looks awful, a great suitcase but am embarrassed with the outside look of it.

    This was a gift to me, however I do have the tags that came with the luggage. I have photos I can send, and did with my email to Randa and they did not accept the email.

    My suitcase is still under the 10 year warranty. I would like to have it repaired so it holds up and looks good, or a replacement of equal features sent. Thank you, I do hope I get a positive response from you.

  19. I purchased this suitcase and while on a cruise they broke the wheel off. I need a new front wheel and cant find any on to contact. How do I go about getting this fixed? I love the suitcase and dont wanna have to get rid of it.

  20. I purchased a 4 piece luggage set with wheels which Is great. The problem is the large wheeled case has broken. Is the somewhere I can bring this case for repair?

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