Macy’s

1-800-289-6229

Macy’s Department store carries clothing, Accessories, Jewelry, Beauty, Shoes and Home Products for women, men and children.

Macy’s USA Corporate Office Headquarters HQ Address:

7 West Seventh Street

Cincinnati, OH 45202

Corporate Phone Number: 1-513-579-7000

Fax Number: n/a

Email Address: customerservice@macys.com

Stock Symbol: M

macys.com Customer Service

P.O. Box 8215

Mason, OH 45040

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90 Replies to “Macy’s”

  1. Had a situation w/Macys regarding an online order. First customer service desk could not or would not help me. Stopped at shoe dept. and MARY took control of my issue and resolved it. With other of her customers she made everyone feel they were her only customer at that time. She needs recognition; she is certainly an asset to Macys. I/we now call her Mary Macy.

  2. I have been trying to get through to the manager of the Greensboro, NC on Wendover for over 48 hours and no one has responded. All I get it someone in India who can not speck English. Have left messages to the number he claims is the manager of the store.. I am shopper who has shopped at Macy’s for over 50 years and have never recieved the service I received at this store. Plus have not received a returned call back from the manager. If she is the manager who knows since you can not get a human to speck too unless they are from India and cannot speak English. Hopefully someone will call me back and take care of my problem.

  3. My mom (85 years old) went to the cosmetic counter (Lancome) to purchase some make-up. She was with her aid at the time. The aid told the sales lady that she could not afford the make-up. The aid informed the sales associate that her daughter (me) said she could spend up to $200.00 (a gift from me). The sales woman did not care to listen to what my mother could or could not afford, even when the aid started to insist again that she could not afford it. This unprofessional conduct was witnessed not only by the aid, but also by the other sales people, whom were shaking their heads with disgust. This sales lady, and I use the term loosely, sold my mother 938.63. On a fixed income that would be a miracle. Does she think that she is going to get a larger commission due to her greedy technique of sales. Her actions will now force me to return the items that amounted over $200.00. She is taking advantage of not only my mother, but now the limited time in my day to correct this audacious action. It also infuriates me that a “reputable” store such as Macy’s, employs people that would take advantage of the elderly in this way. I hope the elderly – and there are quite a few of them – read this and take note.

  4. Dont know why a customer service # is given b/c there is no one to answer for the very poor service this company gives esp at the jewelry department at Mid River Mall St. Peters, MO location. They accused me of something I did not do and I am so very upset. Awful customer service!!!!!!!!!!

  5. I was shopping last night at Macy’s in Redding,CA. I wish to comment on the fine service that I received from Suzy in the mens shoe Dept., also the manager Robin. Wanted to let you know they certainly are an asset to Macy’s.

  6. Very bad experience with Macys.com lately. I placed an order and get cancelled, I called the customer services and I was told that to make purchase in store. No one could tell me the reason that why couldn’t I place order on-line. Try to speak to the supervisors and receive many “cold tone” apologizes but not helpful. All I was told was security issue but they did not offer any solutions or explain the reason.

    My husband tried to call and made no different in their answers. I am so disappointed. I have been shopping at Macys for a long time but I now feel that I am not welcome there anymore. I will definitely shop somewhere else.

  7. The store in Dover, Delaware is a pleasure to shop in. The customer service was excellent in all of the departments I went in. I lost the piece of paper where I recorded names of sales personnel, so hopefully the numbers will help. The manager of the store should be really proud of the personnel. I actually met the new, Dover, Delaware, manager of the store and told her. She was so customer service oriented and friendly.

    Clarins rep: 175-0028-2557

    175-0034-3183, Ms. Ramona in sleepwear was so helpful and went out of her way for me.

    Gail Jones, in bedding was so helpful and helped.

    Also, the representative that handles the Clarisonic in Skin Care was wonderfully nice.

    The women, in Estee Lauder, about a couple of weeks ago, 0133-9414

    Also, the women in the lingerie dept. was very helpful and customer service oriented.

    Thanks for having a great staff!

  8. Macy’s obviously does not want to be contacted. I’ve called the “customer service” number, and have gotten the run around. So I tried to get a store number, and have not received an answer in over 5 minutes.

    Perhaps this site should bear a new name: “Customer Non-Service”?

  9. so unhappy with macy’s customer service, will definely stop shopping at their stores and ordering on/line, the ppl their could care less about a problem, then put on hold for 45 minutes and longer

  10. i will try to do this yet again. this concerns my christmas ordering. using the ONE DAY SALE WED DEC 11 2013 i ordered a 4 piece donna karen set and only received a 2 piece set. there was a promotion with this catalog of 2 piece roller bag set with a fragrance purchase of $80 or more. never received any explanation or answer to any inquires that i made. this was order #109999450335. Not real happy being a senior and stuck inside all winter having to order online. i did go to the ann arbor store but no one would deal with it. thank you for letting me vent. happy day.

  11. i will try to do this yet again. this concerns my christmas ordering. using the ONE DAY SALE WED DEC 11 2013 i ordered a 4 piece donna karen set and only received a 2 piece set. there was a promotion with this catalog of 2 piece roller bag set with a fragrance purchase of $80 or more. never received any explanation or answer to any inquires that i made. this was order #1003450335. Not real happy being a senior and stuck inside all winter having to order online. i did go to the ann arbor store but no one would deal with it. thank you for letting me vent. happy day.

  12. Macy’s is good for lure tactics but for the birds when it comes to customer service. I submitted payment for a bill on 1/18 that was not due until 2/2…they claim they only received the payment on 2/3 and my bank posted it on 2/4….how insane. Naturally, they billed me $25 for a late charge. I refused to pay and they would not consider adjusting my account. My husband then called and got aggravated and was finally told they would wipe out the late fee of $25 but he had to go to the Macy’s (local) store and pay $4 today or that would be rescinded. They would not tell him what the $4 was actually for however the person in the store stated it was a service charge. What utter BS !! He paid it as I would not…and I will not shop Macy’s again!

  13. I have been disabled for a long time. As I get older the Post Polio Syndrome really acts up. It is hard to explain. I have had so much back pain, I refuse the pain pills. Finally on line I hooked up with Tracy in customer service.

    She helped me find an extra firm mattress, box springs, that for the first night in years I slept great.

    She really went the extra mile for me, as my budget was limited. I am so impressed I will continue with Macy’s for as much as I can find within my price range.

  14. Customer Service is non existent unless you are buying something. No account services at local stores. Long wait on telephone lines up to 30 minutes of a lousy recording of terrible music. Take the money; give nothing in return. Closed my account.

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