Macys.com No ratings yet.

1-800-289-6229

Macys.com is one of the largest online retailers of clothing, jewelery, handbags, and accessories, in the US.

Macys.com USA Corporate Office Headquarters HQ Address

685 Market Street

San Francisco, CA 94105

Corporate Phone Number: 1-800-289-6229

Email Address: customerservice@macys.com

9 Replies to “Macys.com”

  1. I’ve got the same situation. Amazing you can’t get a real human on the phone. I guess I will take the death certificate and go to Macy’s in person and see what happens.

  2. The corporate office in San Francisco is 800-289-6229, I was told if you go through the automated system (866-593-2543) and want to talk to a person to hit the option “Increase Credit Limit”. They unfortunately launched changes to the phone system, web site, internal systems, and credit services all at the same time. I too am very mad and have been trying to stop paperless statements (which I never signed up for) since October. Hope this will help any other Macy’s people having problems talking to a real person.

  3. Well, I just took matters into my own hands and logged a complaint with the Washington State Attorney General. If you can’t get Macy’s directly, maybe they will listen to the authorities.

  4. What an exercise in frustration!!!!! Just trying to talk to someone at MACYS! about my account! There is NO OPTION THAT ALLOWS YOU TO SPEAK TO AN OPERATOR – B R U T A L. I’m from Canada. Got my bill Dec. 24 saying it was due Dec 26 – REALLY! So, on the 27th of Dec I drove across the border to Pay my bill at Bellis Fair in Bellingham, luckily I live close by. So now I have a $27 late fee on a $31 bill! How ridiculous is that?! Not sure what’s happening to Macy’s but it has really been going downhill. this was my favourite store to shop but unfortunately not anymore! Smarten up Macy’s – I’ve been on the phone for 1/2 hour trying to speak to SOMEONE! Very BAD CUSTOMER SERVICE.

  5. I have been trying to get through to a LIVE person. Impossible. I have been billed for a late payment which is incorrect and cannot reach any one. Frustrating to say the least. I am tempted to cut ties with the store.

    Impossible to reach a live person.

  6. My mom had passed away and I wanted to cancel her credit card. I have to wait up to 72 hours for a specialist to call me at home or fax a copy of her death certificate in order for them to cancel card. Worst customer service I have ever dealt with in my life.

  7. Macy’s made an e-mail commitment to deliver an on-line order by Christmas 2014 and did not deliver. And then later to be informed that the shipment won’t arrive until Decemer 29,2014. it’s not fun giving your family their Christmas gifts on December 29,2014. Bah on Macy’s and their customer sevrice agents who have no idea what customer service means.

  8. -000 i placed an order on line and they sent my receit long with the totally og boot.can thyrea?? trcallig o fiingti rolem,nothing lso sen a ceaper air of bot thenhe oes irdered and charge r!!!!!

Leave a Reply

Your email address will not be published. Required fields are marked *