Maytag 3/5 (1)


Maytag uses commercial grade parts inside all their appliances. Maytag are the most dependable washers, ranges, refrigerators and dishwashers worldwide.

Maytag USA Corporate Office Headquarters HQ Address

553 Benson Road

Benton Harbor, MI 49022

Corporate Phone Number: 1-800-344-1274

Fax Number: n/a

Email Address: [email protected]

1-800-688-2002 Canada

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6 Replies to “Maytag”

  1. Re: Maytag Dishwasher MDB8959SFH
    The referenced dishwasher was delivered on 7/1/2017 at 3 hours and forty-five minutes into the 4 hour wait window of from 10:00 am to 2:00 pm. It did not work following installation. They kept the dishwasher 110 cord Part M936 telling me I would have to go to the store for a refund for the unused part and left. Both cycles of the dishwasher were used in an attempt to wash dishes. The surface of dishes remained unwashed. A call to the Maytag Warranty Center at 1-800 688-9900 produced a visit from Direct Appliance 254 776-5555 on 7/6/2017. Ken, from that service, arrived after a wait time of 2 hours and 40 minutes. In an approximately 10 to 15 minute service call he determined that the inlet valve was not functioning on the dishwasher. He stated the part would have to be ordered and would take approximately 2-3 days. It would be sometime next week before it could be replaced and the dishwasher functional. Direct Appliance arrived one week later on 7/13/2017. The replacement valve would not function. I believe they stripped the treads during installation. A repairman showed me a part and described it as a plastic piece of shit. I told him that it belonged to a brand-new dishwasher which had been unusable for two weeks. A new valve was ordered. I called the warranty number and talked to McCalla (phonetically spelled) after running through a telephone menu. I asked not to be put on hold while she spoke to Direct Appliance. Apparently, that is what was done during one of the extended holds on which I was placed. After being put on hold twice, I asked to speak to a supervisor. I was put on hold the third time. MaCalla came back on to tell me I would not be able to talk to a supervisor for at least another 7 minutes and indicated that I would be put back on hold. I did not ever speak to a supervisor.
    Two workers from Direct Appliance returned on 7/14/2017. They were here approximately 20 minutes and began to leave after saying that would do it. The dishwasher was running and I told them it had run before but did not clean. They said that before it was not getting water then and I responded it was. I was then told it was not getting enough water and they had fixed that. They walked out the door saying that if that if there were further problems to call the and they would come back out. They were not receptive to waiting to see if cleaning of dishes would actually occur. The dishwasher now appears to be cleaning as designed. The wait time has claimed an entire day and it took over two weeks from the installation to the time it would actually function. The wasted time and the Maytag unsatisfactory customer service cause me to recommend against their products. It is an opinion that I intend to share with Consumer Reports and media outlets.

  2. Purchased a Maytag dishwasher two months ago. Already had a technician out because it was smoking and smelled like fire. Tech said order would dissipate and it was not an unusual call. Took five hours off of work as there was a five hour window to wait for service. Now the door of the dishwasher does not lock. Called again for service and then do not come out on Saturday. Extremely poor customer service and will never buy a Maytag again. Big mistake!

  3. Saturday our refrigerator had it`s birthday,two years old and after hearing the compressor cracking and clunking for the past year it finally quit,ironically we had recently spoke with the local seller/service company and were told that the noise is typical.we were told our unit needs a new compressor and would be about $400,i happened to see the part was from SINGAPORE,rather unusual for a company that sounds so AMERICAN.Maybe MAYTAG should move everything to SINGAPORE and have some JAPANESE company take over the U S market.

  4. I ordered a new refrigerator from Maytag through Lowes on September 23, 2016. I was not told that delivery would be delayed or the item was backordered. We have had four separate 3 week delays. The salesperson at Lowes has been pursuing this item through Maytag’s manufacturing warehouse, but he has been misinformed (lied to) repeatedly. Maytag now says it should be delivered by Nov. 25-28. This is the same amount of time they would say if I had just purchased the refrigerator today. Maytag should not advertise items that they can not produce. I bought a dishwasher and stove at the same time and had hoped to have the refrigerator match these appliances. This company is inept from marketing to manufacturing to delivery. Buyer beware! Buying new appliances should be pleasurable, not an ordeal. I doubt I will ever see this refrigerator in my home.

  5. Our kitchen is all Maytag – Microwave (built-in) – Dishwasher – Refrigerator – Double Range. Thought I was buying pretty good items. Right now, something is wrong with everything but the Microwave (had that $300.00 repair this summer). Well, we bought junk. Unless you like to pay for constant repairs – DO NOT BUY ANYTHING MAYTAG.
    I trusted them – have always purchased Maytag. They should give you your own personal repairman with every purchase. Service Dept. is a joke – kept putting me on hold. Probably to think up another lie to tell me – before she had to tell me “there is nothing I can do, to help you.” Save yourselves don’t buy MAYTAG, it is too late for me.

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