Moen

1-800-289-6636

Moen Faucets Buy it For Looks. Buy it for Life. Moen is the premier brand of faucets in the United States.

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13 Replies to “Moen”

  1. I have the same problem with Moen 4600 27000 64000 74000 84000 series about 20 odd years old. Very hard to pull on and off.

    Both taps still look good and operate well but finding it difficult to pull out as they are so tight . What is the fix and will I need a plumber? Thanks for any help.

  2. We had a problem with a leaky gasket between the hose and spray head on our kitchen faucet. We called to locate repair parts. The representative we spoke to told us that there is a guarantee on the faucet. She then suggested that we replace the hose as well as the gasket to repair the problem. Part came in a timely manner and took care of the leak. This is the type of customer service we as consumers need more of. We will recommend Moen to others due to the quality of the product and the customer support after the sale

  3. The customer email that is provided on the phone to send pictures to doesn’t work. The kitchen faucet we bought Tried calling you for help and you need the serial nr that we were told by a recording was on the faucet. There is no number on the faucet. It is a pain to tightened monthly as it wobbles.

    Took 2 pictures to send for your help to http://www.moen.com/consumer-support and that doesn’t even work. No more Moen for us back to Delta that lasted us 30 plus years with no problem. Linda

  4. We have always purchased only Moen kitchen and bathroom fixtures and faucets for our primary and vacation homes. Always satisfied with the style and quality.

    However, Moen shower curtain rods are and have been a substantial disappointment. We have been required to replace three curtain rods in the last 12 months.after only 3 months of use. Therefore, we have changed brands. Very disappointing especially given that Moen is the most expensive brand in the stores we visit.

    Thanks for listening.

  5. I have 4 sets of Model T4572 RT4572 series. There Is a pin that holds the handle for the faucet that has come out of the handle. I have been able to repair two handles, however two handles (one right and 1 left) have come off and the pin has fallen into the part connected to the sink. ( Or it has gone down the drain). Is there anyway you can assist me with parts? I love the style. Thanks, Jeanie Sifrit-Reed

  6. To whom it may concern,

    I have built a new house a few years ago and have intalled your faucets throughout my house. They have all looked great and worked great until now. My kitchen faucet for some reason has become two toned. The retractable spray head has become a gold color and the base is still the bisque color it always was. My wife would Hlike for me to replace it due to the two colors that she does not like. I do not want to replace it. How do I know that this will not happen again in a few years? Please let me know your thoughts as to what can be done, as a happy wife is a happy life. I can send picture if needed. Thanks Rick

  7. I am a professional handyman in Indianapolis Indiana. When I have had to contact Moen for a warranty issue, I am always amazed at their very good customer support in comparison to other major companies. Moen stands behind their products, unlike a lot of companies which seem to try to put the onus on the consumer. Over the years, I have installed many Moen faucets and very seldom get called back for warranty issues, but when I do I am usually satisfied with Moen’s customer support. No, I do not work for Moen, and I do not usually leave comments, positive or negative, for any company. I make an exception in this case for their outstanding company policy of good neighbor politics.

    Thank you Moen for all the times that I have not left comments, continue your good work.

    Larry for Simply Handy in Indianapolis.

  8. We purchased MOEN adjustable-length double curved shower rod. All The drywall Anchors BROKE while installing . We had to use other anchors to complete the job.

    Then I looked at the country of manufacture and of course it said CHINA.

  9. Moen-12/15/2014 Today I had the best experience with a customer service representative her name was Martha, she was not only extremely helpful, very patient and solved my problem with the utmost professional manner, I have ever experienced with a service rep, I have called 3 different times for parts for my kitchen faucet, and have never been charged a cent, and with again very courteous personnel, and printed instructions. Thank you for being a very reputable company to deal with.

  10. I HAVE A MOEN FAUCET AND IT IS BROKE. mY PLUMMER SAID, “IT IS GARENNTEED FOR LIFE. I DON’T HAVE A WORKING EMAIL ADDRESS. CAN YOU PLEASE CALL ME AND LET ME KNOW HOW TO PROCEED.

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