Ozark Trail Customer Service

Ozark Trail Customer Service Phone Contact Phone Number for Support and Help

Ozark Trail is Walmart’s outdoor and adventure products line. Walmart does not have a dedicated phone number for Ozark Trail. The number listed is Walmart’s customer service phone number.

Ozark Trail makes coolers, insulated mugs and cups, tents, cookware, backpacks, sleeping bags, lanterns, flashlights, and more. The price point is much lower than brands like Yeti, REI, and Cabela’s.

Ozark Trail Products Website is listed here

For Walmart’s customer service reviews see this page.

Please rate and review your experience with OzarkTrail customer service below.

Ozark Trail Customer Service
Ozark Trail Customer Service

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137 Replies to “Ozark Trail Customer Service”

  1. I bought a pair of your boots from WalMart in Kenosha, Wisconsin. I no longer have the receipt. I had them a week and they split. The fleece and cloth part separated from the bottom. I am very displeased with these boots. I tried to return them to WalMart but was unable to because of not having a receipt. I paid $29.98 for them.

    1. I bought one of your coolers and the rubber latch broke when trying to close it . looking for a replacement piece

  2. I cannot rate it as I have not been able to use it, even for the first time. I just bought an Ozark Trails stove a few months ago, this summer, from Walmart, It was an expensive model. When I got it out,( we are in for a Major storm tonight,) Idiscovered that the most important part was not with it. And it cannot be used without it. It is the part that hooks to the two burner stove with the broiler. For the propane to feed into the stove. It is a very nice looking stove, that, and the features are what attracted me to it over all others. Walmart cannot do anything to help with that and they do not have anymore like it to replace it. I bought their show model. If we have another storm I would like to be prepared. I am stuck this time. I would like to be able to purchase the part for it. Can you help? Please. I bought a coleman regulator but it does not fit it. I do not wish something harmful to happen using a wrong part. Once I get it so I can use it for emergencies, My rating would probably be 5 star. I am a senior and this was purchased to survive the weather outages. Can you email me how to get in touch with someone to remedy this situation. Thank you so much.



  3. I purchased a pair of Ozark trail boots 32 days ago and the rubber soles have completely separated in half… especially in a months time I have bought cheap Walmart brand work boots that has lasted longer then that.. id like a refund or a replacement but as I read on I can see id have better luck at winning the lottery then Ozark standing by there name

  4. I am needing a replacement charger for the ozark flashlight tl1kpo . I cannot locate one online. Please help.

  5. i have a ot 500l flashlight i receive as a gift it only works when it is warm take it out side and it cools down will not work put it inside of your shirt warm it up works again until it cools down makes it hard to trail a deer several friends have the same flash light they said never seen anything like this please respond

  6. I just want a Ozark trail jumbo soft cooler any word to where I can find one lemme know. TIA thanks

  7. have a ot-500l flashlight i received as a gift only works when it is warm will not turn on when it gets cold have to put in your shirt to warm it up

  8. My shatter proof kid has shattered what can I do? Could you please send me a replacement lid for the 20 ounce.

  9. My husband purchased the 12 can cooler bag. He has had the cooler bag for about two week and it is falling apart. This is his fifth cooler bag with this company and has never had a problem before. We are highly disappointed with the product we have currently. I now have to purchase a new cooler bag. We are very disappointed in this product.

  10. Purchased the 24 can cooler used it for a week, thread that holds the zipper on snagged causing the zipper it self to separate from the cooler. Now it’s useless and now I have to find a replacement. They don’t make them like they use too. It started out nice but expected it to last a lot longer than 7 days.

    1. Ours did the very same thing! Did you notify them? I’m calling them tomorrow


  12. I bought five of the 12-pack backpack coolers to be used to carry water for customers at Sjy Harbor International Airport. I am a customer service Rep for SuperShuttle, and because of extreme heat warnings, we try to have water available while customers wait for their vans. However, 2 days after I bought the packs, the handles started fraying. It has been a week and a half now, and 2 handles have broke completely. I have used your products for years, and have never seen such bad workmanship. One if the main reinforcement areas was only single stitched, and not even tied off. Also bought 6 thermal lunch bags to keep our equipment for each curb the handles on them have also been fraying and breaking because of only single stitching. Something needs to be done to renew the quality thatvwas once part of your products.

  13. In the last two months, I have purchased three Ozark trail zipper bags. I have purchased so many because the zipper keeps breaking. I am very disappointed in this product. I will not be spending any more money with your company.

  14. I received an Ozark Trail 30 0z mug as a gift. I have it about a month and the gasket around the lid is malfunctioning. It won’t stay in place when I remove the lid and try to reseal it. The gasket twists or even comes off totally.

    Bummer. It keeps the drink wonderfully cold for many hours but without a solid seal, the lid pops up around the top of the cup.

  15. My fiance and I bought an Ozark Trails 3 person tent from Walmart. We needed a place to sleep in between apartments, and a tent seemed like a cheaper option than hotels (this was in July and August, so the weather was warm enough to camp). About a week after the purchase, the beams began to bend and fall apart, causing a partial collapse. Then, two days later, one of the two zippers fell off of the door. While that was unfortunate, we still had the other zipper. The next day, that fell off of the door (we were always gentle with the zippers, it’s not like we were yanking on them with a ton of force). We now have to use 12 binder clips to close the door. Also, the tarp that’s supposed to cover the tent in case of rain blew back when there was wind-this was during a rainstorm- (even with both securing devices in use) and about half of the tent flooded. The bottom of the tent is already tearing.

  16. WE NEED HELP. I bought a Ozark trail 12 person 3 room L shape Instant cabin tent for my family April 23, 2014 at Wal-mart. 1 of the main roof pole snap while in use 2 weekends ago. The pole snapped and put a hole in the mesh/ top of the tent. Wal-mart can’t do anything about it. We are hoping u guys can. We spend $350 on this tent and only have used it 4 maybe 5 time in 2 years.

    We have to fix the bag do to ripping the 2nd time of using. While we were putting it back in the bag, it ripped really bad.

    Also we cant keep the extra canopy area up. It have a big hole where the pole goes and we have tried stitching smaller but no luck.

    My kids and us love this tent. We put the 2 girl in an area, our son in an area and us in area.

  17. I just bought an Ozark Trail 24 can collapsible cooler from Walmart. I have used it twice and the zipper already broke on it.

  18. I just purchased an Ozark trail 30 oz insulated tumbler and my ice melts right after it is placed in the drink ! I got it because my friends said how well it works for them ! Why is my ice melting so fast ? I really want to find a way to make it work ! Please contact me and let me know what can be done !

  19. I need to replace a broken roof support which is part of the accordion framing on a Chapter Instant Canopy model 30149. I had it set up for the first time and we got hit with a freak windstorm. One roof support broke at the rivet where it pivots while opening and closing the frame. Where can I obtain this part. I have tried calling customer service but there are no choices available for my need.

  20. Is ozark trail a company that sells replacement parts for its products. Or are you a company like most companies that make its products in China make it cheap sell it expensive and never speak to the customers who actually purchase your products. There’s a company similarly to that in South Carolina called Husqvarna it was a nightmare trying to get in contact with the customer service support. I spent 3 days 2 calls to their legal department and another department that dealt with totally different equipment to finally find a descent person who was willing to help with my problem. I hope your company is better than that company. I purchased 2 30 tumblers and I accidentally tipped mine over and the top fell totally off because the o ring has gone bad already after only a week.

    Thank You,


  21. My wife has the 30 oz. double walled tumbler. It keeps it for at least 8 hours. I just bought the 20 oz. double walled tumbler. It won’t keep ice for 3 hours. That’s inside an air conditioned house. I guess I just expected the 20 oz. version to be as good as the 30 oz. version. What does the lifetime warranty cover?

  22. Ozark Trail Instant Canopy

    Model # WMT-1313114

    bought 2 of them at Walmart on June 12

    Had them staked down as stated in directions

    wind tore them apart and bent poles

    $279 for these items that did not even last a month

    Walmart will not take them back or replace them

    I had the receipt.


    I bought a pair of Ozark Trail boots #253410039 size 5.5 in boys at Walmart in Cuba Missouri in 1990. I have worn these boots EVERY winter for the past 25 years. This past winter my trustworthy boots gave up the ghost. As much as I hate to I had to give them the boot! I just want your company to know how much I loved my boots and they kept my feet warm and dry for many years!


    Farmington Mo. 63640

  24. I purchased a Ozark Trails tent in May, 2015. I used it once and when I went to put it back in it’s storage bag, the bag ripped. Just this week I went to put the tent into my trunk to use for the second time this weekend and the bag ripped from top to bottom and from side to side. I do not know how I am going to store this tent now. Is there any was I can get a replacement storage bag?

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