20 Replies to “Panera Bread”

  1. WE WERE IN FOR OUR USUAL SALADS. MY ‘GREEN GODDESS SALAD’ WAS MISSING BACON BITS AND AVACADO, HER STRAWBERRY POPPY SEED WAS MISSING PINEAPPLE.
    VERY DISAPPOINTING EXPERIENCE.

  2. I want to change my e-mail and phone number but it will not accept my information. Is there a phone number I can call to get this accomplished?

  3. I’ll make this story short. I ordered a sandwhich ‘without’ the dressing. I had to return it 3 times because the girl kept putting the dressing on. On the 3rd return, I mentioned this was my last try, because I had to go to work. The girl turns to an assistant manager and yells “OMG she wants this and that….” I did not appreciate the poor service and now the rudeness of this employee, as if I was the person wasting the food and my own time. The assistant manager said “she only works for $10.00 an hour, so don’t blame her.”

    WOW! I could not believe the unprofessionalism, the waste of a customers time, and the rude blame-shifting of this management and employees. This man then lied and decided its time to blame the cashier for not sending correct instructions. (I have the receipt that shows the cashier DID state no dressing!) Also what about the 3 RETURNS? It was a major scene until a “real” manager came out and was helpful and professional and made my sandwhich for me, himself. This store has the worst customer service….. as this assistant has on other occassions we we there, loudly complained about the customers on every front. The store never has a clean table even though most are empty. Just very Dirty. I have more to tell but I said I’d make it short. This store is located on Deer Park Ave. in Babylon, N.Y. – a horrible place to eat.

  4. Disappointed when I went to Panera in Springfield Mall. It had just opened for the day and when I looked an ask for guacamole the container was left over and guacamole was brown. I brought it to their attention and they brought out fresh and poured the brown old stuff in it and mixed it up and was serving it. I refused it. and told them why. The ignored me. That is a health issue.

  5. I have been trying to register My Panera card for weeks. And NOTHING HAPPENS111. The website is absolutely impossible to navigate. I lost my original card (which was serving me beautifuly), received a new one and have been trying to register the new one.

  6. since when does a 15 person catering lunch come with 5 bags of chips and 5 cookies?? ok then add the other 10 bags and 10 cookies order arrives with 5 sandwiches no extra chips or cookies catering manager states oh well shes busy cant deliver their mistake for another 2-3 hours called asistant manager with complaint reassured us the additional sandwiches chips and cookies would arrive within reason and apoligied for mistake shortly after arrival discovered additional $76 added to creditcard no phone call bout additional charges only unauthorized charge on creditcard no manager would pick up phone to discuss the error told them to come pick up entire catering and reverse charges was told we can do want we want they will get paid anyway this is unacceptable business we will take it up with corporate and then better business we have been a long time corporate account another company will b happy to have us

  7. Really this is negative stars for my local “Panera Breadless” I have wasted my time and gas going to

    pick up bread when they are sold out before noon! Others have complained to the manager that

    since the word “bread” is part of their name they shouldn’t run out of it during business hours!

  8. Friday is the only day of the week that New England clam chowder is served in BAYSIDE NY- Anthony, the mgr, at 5:30 P.M., informed us that we would have to wait an hour for this soup & did not offer anything more than a substitute soup. How is this possible that a mgr. does not have soup ready for customers? The receipt says that a free treat will be offered but none was. I’m done. You’re no better than any other fast food joint.

  9. Went to your store in Las Vegas (Trop & Ft Apache) my daughter had given me a $25.00 gift card my husband grandson & myself thought it would be a great treat for us. I stood in line (the store was quite busy) put our order

    in & handed her the gift card & she told me the machine was not aaccepting gift cards. I said I don’t understand. She said something like they are doing something to the system & it’s down. I asked to speak to the manager & asked if there was some way to override it. He said no….plain & simple. Needless to say I said cancel the order & was very unhappy. Walked out of the store. The bottom line is I thought I put the gift card back in my purse. When I got home I went to look for it….well I must have missed the slot in my purse & it fell out because I no longer have it. Very trying experience with Panera Bread sorry to say.

  10. Stopped by Panera last week to get bagels for work (hospital employee) at the register was a young man with a nice size scrape with an open wound on his arm. I told him this needs to be covered right away and ask someone else to fill my order. while he worked with someone else blood began to drip down his arm. This was disgusting!!

    I hate making a big deal out of it..BUT, I ask for the manager and was told “she stepped out”. later I called and the manager was still not there. While speaking to the young girl on the phone I told her this man needed to be removed from any food area right away and should not be working without a bandage. She apologized and was quite nice. I meant to go back that day to check was to busy at work. The store was dirty even the cash registers. it’s in a nice area, near a hospital and next door to a fitness center. I understand it gets busy but I was there first thing in the morning and the place was dirty!

  11. Order error rate is 20-25% routinely. Store manager seems uninterested in fixing this. Why does Panera make it so hard to find a phone number to call HQ? Do you really care so little about customer service that I have to write you an email???? How do I get your attention? Food is decent, even good at times, but value is not there: prices are high, and too many orders have errors in them.

  12. Hi, It was my favorite place, until visited La Panera, in Santa Maria, CA. Smells dirty, looks disorganized, my favorite cookies were burn, the restroom was nasty,,,,,, the clerk was VERY NICE whit me. Sorry, I want to leave my comments. Thanks.

  13. horrible experience at Bayshore /SouthShore Mall. I was overcharged and when it was brought to the manager’s attention she was rude and abrasive. I will never go back to this location. It was a disgrace and she Omey was in need of training. I have been a loyal customer for years so this rudeness surprised me.

  14. I love panera bread and on July fourth (my birthday ) I have been to two different Tampa FL stores because I wanted a carrot cupcake and BOTH stores stated ‘we are out that is a popular item’. Will business sense would tell me you need to make more since it is still afternoon and you are out of an item. Disappointed on my birthday

  15. 1) why can’t I find the customer service contact e-mail address on your website? Used to find it easily back in the day when I was always complimenting Panera, but now that things have gone downhill, maybe you don;t want to hear about the problems? The store I frequent is in Willowbrook, Il. 60527.

    2) Breakfast food is still good, although, as someone else said, I would complain about being out of breakfast items at 9:00 AM.

    3) The biggest problem is the service–when long-time employees were still there, everything was great. The new employees (been going on for a number of months), either aren’t trained well enough, or just don;t care. Ask for a bagel sliced and toasted? You may get it sliced, but it’s 50-50 on whether or not you get it toasted.

    4) I have been going here since it opened, and have really noticed the drop in service/quality over the last 6-12 months. There’s a Starbuck’s about 100 feet away from the Panera–please don’t make me go there.

  16. Sandwiches tasted bland and boring! $26 for nothing! Will never go to another Panera Bread.

    These Paneras used to be real good, but have definitely gone downhill!

  17. I want to commend the manager, Brian Witt at store #3740. His quick response resulted in my getting my lost wallet back intact. He runs a great operation, kind, helpful personnel, a pleasant eating experience that I enjoy frequently. I hope that Brian is recognized for the good job he is doing!

    MN

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