Thrifty Car Rental


Customer Service Contact Information For Thrifty Car Rental

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22 Replies to “Thrifty Car Rental”

  1. Worst experience ever. Reserved a car with their Wild Card offer. They pick the car(compact or larger). When I arrived at my destination I was offered a Ford F-150 pickup truck and told this was an upgrade. Take it or leave it. Thrifty policy- a truck is an upgraded car. I left it and Thrifty forever. Don’t fall for their misleading advertising and indifferent customer service.

  2. poor service at Jacksonville airport and bad follow-up on my concerns. total run around on trying to resolve my issues.

  3. I wish I had read these reviews prior to renting through Thrifty. I used Priceline to get a good deal on a flight/car rental. On the site Thrifty was the cheapest for the largest car. However, when we arrived at the KCI Airport, we discovered the car was not the same as promised and my husband was not listed as a 2nd driver. We informed the desk agent that he was indeed listed and needed to be added. The agent told us no problem he would add my husband, and that he would waive the fee (whatever that meant). The agent then asked for the card I used to prepay for the rental, when I asked why he said it was because I waived the insurance and that I would not be charged unless there was damage when I returned the car. It was the day before Christmas Eve, the airline had lost our luggage, and 1:00 am so I didn’t argue with this logic (although I have never had to do this with Enterprise). We return the car after 4-5 days through the drop box like we were informed to do, since our flight was before there car rental desk would be open. Two days later I notice i have been charged $62.68 when I ask why it was because I added my husband, which made no sense because to add my husband cost almost the same as I paid to rent the car ($63). I informed the customer service agent of what the desk agent told me and he said that’s not their policy. I tell him that’s not my problem. After about 20-30 minutes he states that he will refund the money it will take 7-10 business days, it is now about 14 days later and I still have no refund. I would be okay with this if both the desk agent and customer service rep had not lied, and just told me upfront that I would be charged and that I would not get a refund. I will never rent from them again no matter how cheap they are on online.

  4. We are extremely disappointed and actually angry about the poor business practices that Thrifty has performed. We booked our car through the Southwest Airlines website. We were quoted a price of $240.59 for the week rental. When we picked up the car they told us we would be charged for any tolls used. When we returned the car we were changed a total of $318.11. When I inquired to why the charges were so much higher than the agreed upon price, they told me we were charged a total of $62.99 for toll charges. They said that I agreed to pay $12.49 per day for tolls. I think we might have gone through a toll twice in the week we were there. They said that I signed and agreed to the charges, but what I thought I was agreeing to was that we had our own insurance and that we would fill the gas tank before returning the car. I also found out that because I requested points be added to my Southwest account for using Thrifty that I was changed $4 to collect those points. I feel that Thrifty is very DECEPTIVE and I will never do business with them again and since I also found out that they are owned my HERTZ I won’t do business with HERTZ again either!!!!!

  5. Researved a car on line for $131.00 and some change, told the guy “no insurance or options”. Charged $100 more than my reservation…very unethical. I called 1-877 number onthe receipt, basically told to go back the counter. She refused to give me a supervisor. Very unethical company….especially following the stress of an accident.

  6. When I rented from Thrifty the counter rep said that for my wife to be an additional driver would be $13. What she didn’t tell us was it was $13 per day. (The car rental as $14 per day). I have never paid such an exorbitant fee at any other car rental agency. Janice at customer service said the company was adamant and said she frequently got complaints such as mine but wouldn’t change. I suggested they call the company “Price-gouging rental” not Thrifty!! I won’t rent from them again

  7. The absolute worst rental company I have ever dealt with!! Counter reps must be on commission. They tell you the computers not bringing it up and verbally tell you the price, and ask you to sign, but don’t show the prices to you…then when you go to return its hundreds of dollars more. They get you on the loss damage. Even if you say you don’t want it, the agent says yes on your form

    We purchased a toll box and they didn’t tell us to slide the bar out to activate.

    This was at Logan Airport in Boston…..

    How do they stay in business? Enough people just give up trying to deal with them

    Buyer Beware. Use Enterprise….

  8. Do not waste your time renting from this company. I rented a car online for a trip to Denver, Colorado. My receipt sent to me online was $144.81. Upon arriving at the store, the experience was terrible. After we checked in at the Denver airport Thrifty location, our bill was $251.61. We noticed this as we walked away from the line. I returned to the line in order to ask why the huge increase in price. The Thrifty employee explained that there was a $100.00 deposit tacked onto the fees. He insisted the $100.00 would come off the charges after we returned the car, as long as everything checked out okay. We returned our car on time, and with a full tank of gas.

    Three days later, I called the customer service line to ask why the $100.00 was not taken off of our bill. After being transferred several times, the awful cusomter service agent whom I could hardly understand told me that the $100.00 was not going to come off the bill. She said we must have chosen extra insurance etc. She then informed me it was my responsibility to ask questions if I had them at the time of the rental. I kindly explained to her, I did in fact ask questions and I was told by the Thrifty employee that the $100.00 would come off the bill after the car was returned. I never asked for any extras add ons. Let me say again, I WAS LITERALLY TOLD BY A THRIFTY EMPLOYEE THAT $100.00 WAS “JUST A DEPOSIT”. The deposit would come off upon being returned. He NEVER said the charge was for insurance or any other add ons.

    Incompetant employees and AWFUL customer service. If your employee cannot explain why there is a charge on a receipt and in FACT tells me that the charge is a deposit, I EXPECT to have the deposit returned.

    That hasn’t happened. After being transferred to a third party customer service company, they agreed to give back half of what I was told was a deposit. That was over a week ago.

    We also tried to reach out to Thrifty on social media. They asked if we would like to receive a call, we said yes. The call never came.


  9. Don’t believe what the price is online. Thrifty has many hidden charges!! 2 days – 300.00??? online the estimate was 126.00!! Big difference. Our credit card was also denied – worked everywhere else all weekend!! Big let down – no more Thrify!

  10. Horrible customer service. Price gouging once you are stranded in another country.

    I booked a car rental to San Jose for 11/8-11/15 back in September. My confirmation number is GCFBLC. I called and spoke to a representative in San Jose. I requested liability insurance and was told $8.99 and I would be charged $99.43 for the week once I picked up my car. I was given the above confirmation and the price by phone. I did not reserve the car online, as this is what I was told when I picked up the car. I even received confirmation by Jael Mora G.

    This was not the case once I arrived. I was charged $401.22. I was told when I returned the car by David, the manager that he would do something about it since I was already charged the $401.22. When I returned the car he was not there and there was no manager. I am filing a dispute. I was overcharged once I arrived in Costa Rica, San Jose. I paid $100 extra. They contacted me through email and Thrifty did nothing to help the situation. I will never book a rental through them again!

  11. How does this outfit stay in business?

    I’ve been overcharged … I’ve been undercharged … they once rented me a $60,000 Ford Super Crew truck for two and a half months and only charged me $125 a week. Couldn’t buy one for that price !

    Last rental they charged me $240 dollars for less than 24 hours for a minivan … accent on mini.

    They have some good folks but the majority are rude rude rude.

  12. After I went to pick up the van, there were all sorts of stipulations that should have been told up front. Because of the time and need I had no other choice but to take the van. Beside all of this the desk clerk was the rudest i have dealt with in a very long time. Never will rent from them again or recommend to anyone. First time and it was awful the only I took the van because I did want not to disappoint the children we were taking to the beach.

  13. Just rented Thrifty 4 one week Phoenix– what a joke. Got a smaller car than I reserved, agent comment: we are out of compacts, got sub-compact. Offered larger car for an additional fee. Asked them to examine the car for existing damage, was told: look it over yourself and let the person at the exit gate know what you found and she will initial it. Got to my location and noticed the rear passenger’s window crank handle was missing, tried to call and notify the company so as to not be charged– good luck with reaching anyone. At airport, couldn’t find the mirror adjustments, went back into the booth and joked– they aren’t manually adjustable are they? Yes they were– asked how sitting in driver’s seat driving I could do that– was told, exit the car and adjust. Final insult– was quoted– originally a rental fee of $85.00 plus tax, airport, etc. for a total of $175.00 for a week. Final bill $205.79 [car not returned late or anything AVOID THRIFTY at your own peril!

  14. Thrifty has the worst customer service of any rental car company I have ever done business with. I rent three to four times a month and truly this experience is the worst that I have ever experienced. Beware that do a bait and switch. I called to extend my rental and they told me that it would be the same rate. When I picked it up they charged me an additional 15.99 per day and called it a late return. If they would of told me I could of made a decision as to return and just rent another car.

  15. IAH – Houston

    1. No agent (as usual) at Thrifty counter.

    2. Dollar/Thrifty agent was rude, pushy

    3. Agent LIED about LDW – we were very clear we did NOT want that insurance. He was very specific that “Loss of Use” was a completely different kind of waiver, and that NO auto insurance company provided that kind of coverage. (Customer service was very helpful in an explanation, however.)

    4. Gas tank NOT full

    5. Driver’s side sun visor broken, unusable

    6. What started out as $139.00 per week (for 10 days), ended as $792 .


  16. I have used thrifty several times with no problem. This last time, however, a $400 deposit was made on my debit card. I even called and told them I was bringing the car back early, i retuned it Thursday. Here it is Monday, 4 days later and no refunded deposit!

  17. Was a fan of thrifty. Rented in May of 2014, no problems, everything was great. Rented for Christmas in Boston, everything was the complete opposite. The car I got was making a terrible noise from the rear when my family was in there while we drove into Boston. The rest of the trip, didn’t even drive the car. When I dropped it off at Logan, I told the attendant about the noise and that I was afraid to even drive the car. explained I prepaid for the gas fill up and I barely even used any gas. He told be that I was probably shifting wrong (the car was an automatic). I thought that the minimum they could have done was to return may prepaid gas. Instead my rental was TWICE what I was quoted. I was charged for loss damage waiver that I don’t remember accepting. RIP OFF.

  18. Thrifty car rental horrible, never again

    We rented a car from Thrifty at Tampa airport in July 2014. Told agent we didn’t want any supplemental insurance, we have great personal insurance that covers rental. Agent agreed with us, husband signed the paperwork. When we returned the car at end of rental, found out we were charged $505 instead of $261 plus expected cost of tolls through transponder we agreed to have on car.

    On reading the bill, discovered Thrifty had added “optional loss damage waiver” for $28.99/day or $173.94 in total. When we protested at Thrifty counter, agent and “manager” said too bad, we signed the contract.

    The first agent lied to us. He agreed we would not have added insurance and then he added it on.

    Also, regarding the toll transponder, agent told us there were no additional charges beyond the tolls used, no surcharges. We were charged $45.99 /week, which was well over the estimated $10 – $15 we amassed in actual tolls. I gather from other comments above, that we got “lucky” on this, it could have been a lot worse.

    The really egregious aspect to Thrifty’s service is that the agent feels no obligation to tell the truth or honor the customer’s wishes in the rental contract. Apparently it is part of the Thrifty business model to say anything to the customer and then to add items to the contract at will, because the customer will probably not detect it upfront.


    I rented a car from Ft. Lauderdale airport. When i returned the car i received another bill for $97.42.

    They have electronic tolls which cost $1.28 to go through, yet (NOT) THRIFTY charges a extra $15 for each toll that you go through.

    So instead of my toll bill being $7.42, its now $97.42.

    This was not explained to me by their employees, at all, if it was i would have opted out.


  20. Thrifty rental car is HORRIBLE..I Got an weekend special online for $30.00 a day they charged my debit card over 400.00 dollars for what when I had the money in my account. I always rented from them but I wont rent from them unprofessional people again. charging all this money for no reason.

  21. Rented a full size car from fort lauderdale for two weeks.

    During second week mechanical problems occurred,u.s.b. ports malfunctioning.

    Dashboard computer indicates, oil change needed, the same system informs me that I have low air pressure in tires, right side rear.

    The Chevy impala that I rented was apparently issuing erroneous information, after checking the tires I found no pressure loss.

    Notwithstanding I decided to exchange the car, in Greensboro N.C. airport.

    Upon arriving I parked my vehicle in the outside parking lot, no attendent was there to assist me in exchanging my car, so I proceeded to the indoor counter.

    No less than 37 people were ahead of me in line, one exasperated representative was attending as best he could after waiting 93min. I was finally attended to, following numerous calls to the home office requesting more help with the staff, the only answer I could get was that Bill the manager will be arriving sometime after two p.m

    I am a supervisor with the city of Ft.Laud. parks & rec.

    I was scheduled to attend a meeting in the city of Winsom Salem the exchange took me 37miles of course and cost me over two hours of conference time

    No doubt my fellow attendees were more than frustrated with my tardiness.

    Add insult to injury upon returning my vehicle to thrifty fort Lauderdale, the only compensation they could offer me was an upgrade next time I rent with thrifty.

    Thanks but no thanks.

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