72 Replies to “Tracfone”

  1. I need your help. I need to talk to a person at your company.Call me at my home phone number

  2. I bought 160 minutes and did not show up on the phone. I called customer service number and never got a person, only recording. Still did not get the minutes so service is not good, and need a person to fix the problem !

  3. This is the WORST CS I have ever tried to deal with!!! The people that day they are with corporate are just as bad as overseas! You should not have a government contract. Your star rating is minus 5!!!

  4. what a eye opener this site is, so it isnt just me with a myriad of problems, your customer service sucks starts Harley’s…..your phone sucks basketballs thru 190 feet of garden hose…this is not my first trac phon always issues, always the frigging msgs…then i spend hours on the phone…but its to no avail as no one there understands english or customer service…good luck…oh and watch for this review on many places on the internet

  5. i have a tracfone big easy A39G2 there are no instructions on how to set up speed dial please tell me how

  6. My tracfone isnt working. no service. It says unregistered sims card. I cant get it to work I have no house phone to call u from please help

  7. I purchased a ZTE Valet on 4/28/14. It quit working last week. Its the ONLY phone I have so it is difficult to call service. I was at Best Buy today, 5/19/14, their tech was on the line with tracfone’s tech for more than an hour. The tech was supposed to reset my phone, it hasn’t happened. When I try to call out I get a error message from Verizon. Whats up with that? I’m a senior, this is my ONLY phone. I need a working phone. Whats going on at TRACFONE???

    Charles

  8. All of a sudden I cannot access mobil banking.I text the number and I get a Reply tthat it is no loger in service plan.What happened

  9. I BOUGHT AN ANDROID PHONE TO REPLACE MY OLD TRACFONE, WHEN I SWITCHED OVER TO THE ANDROID ONE OPERATOR TOLD ME THAT I COULD NOT TRANSFER MY MINUTES I WOULD HAVE TO BUY ANOTHER CARD TO KEEP THE SAME PHONE NUMBER WELL I DID THAT ON THE PHONE FOR 400 MINUTES, WHEN I GOT HOME NEITHER PHONE WOULD WORK, THE OLD ONE SAID THE SIMS CARD WAS NOT ACTIVE, THE NEW ONE SAID I DID NOT HAVE ENOUGH MINUTES. I CALLED THE CS, THEY WORKED WITH ME SAID I COULD TRANSFER MY MINUTES AND KEEP MY SAME PHONE NUMBER HOWEVER WHEN I CHECKED MY MINUTES I ONLY RECEIVED THOSE THAT WERE TRANSFERED, WHEN I GOT MY BANK STATEMENT THE AMOUNT FOR THE CARD I THOUGHT I HAD BOUGHT HAD BEEN TAKEN OUT NOT ONCE BUT TWICE ON THE SAME DAY WITH DIFFERENT TRANSFER CODES. WHAT GIVES!!!! I DON’T HAVE THAT TYPE OF FUNDS

  10. Incompetent, and not just the non-native English speaking tier 1 support, but also at tier 2. Additionally, the computer systems, at the support end (India I guess) are very slow, adding to the frustration. Today am on my 5th call, over a three week period, in an attempt to reactivate a phone and assign a new phone number. I am now told that the SIM card that was supposedly shipped over a week ago has been canceled; however, when I called to check two business days ago (it was already late then), I was told that I should wait longer for the card to arrive. If the order was canceled, and of course I was never offered a reason for the cancellation nor notified, it would seem the best practice to inform the customer when they call in instead of indicating that I should wait for it to be delivered. Now I have a new Ticket number as there is an unresolvable internal issue (I was not enlightened as to the nature of the new issue), and I must call back again tomorrow to see if this internal issue has been corrected.

    I wonder what the executives on the board of the directors at this company get paid now that the company is saving so much on outsourcing customer support?

  11. I was adding Airtine to my TracFone, and I inadvertantly put in my land line number instead of my TracFone Number….I need help getting the minutes transferred to my TracFon….HELP HELP HELP!@!!!!

  12. I lost one phone and bought another one. I found the one that I lost, now I want to add the minutes that were still on the one that I lost. How do I do that, Please help me. Thanks

    Charlene

  13. I returned a trackfone unopened and it was returned to me or a different type of one have you read my e-mail I have nobody to call and nobody will call me I will send this one back as well if its returned again I will throw away in gargage truck as its crushing the garbage!

  14. Tracphone support is totally useless. I have tried to make an international call several times but when I try to select language, the system refuses to accept my input and eventually rejects my attempt. Infuriating and I simply can’t reach ANYONE to straighten this problem out. Synopsis is that they have many, many ways to take my money but offer nothing in the way of service!

  15. Called to confirm my payments and the whole transaction lasted for about 15 minutes while the customer service rep looked up my record and resolved my problems.

    Have been using TracFone for over ten years now and really like it. It has better coverage over the U.S when I am travelling. My local phone company has worse coverage outside of my state, but tracfone has really great coverage.

  16. Told our old Tracfone was no longer working in our area and a new one would be sent to us FREE of charge. I specifically asked, does that FREE mean FREE—no fees for activation, no hidden costs—I was told 100% free. I got the new phones and called in to activate mine. The first thing I was asked for was a credit card, when I asked why, I was told “to activate your phone there is an activation fee”. When I explained that this is not what I was told I was asked to hold on—3 minutes later the lady came back and said OK, we can activate your phone, what is your birthdate and email address. I said you don’t need my birthdate and I will not be using the phone for email or texting—she said you have that capability with the new phone—I responded nice but I will not be using it so you do not need my email address. She kept saying I have activated your phone press x then x—when I did it said activation needed. She told me to go to the code mode screen, I asked her to help me navigate to that and she kept repeating to go to the code mode screen—I insisted on speaking to a supervisor and got the same run around–after 50 minutes, I told them I will be returning the FREE phones and reporting the horrible service received. Also, It would be nice if I did not have to keep saying “could you repeat yourself, I don’t understand you”—found out I was calling the Philippines. This was the worst service I have ever seen or experienced and I have been in customer service for over 52 years, own my own business and I would be OUT of business if I ever treated my customers that way. 100% done with Tracfone! The reps couldn’t even answer my question of “how to I shut the speaker off”—Pitiful!

  17. First I tried hitting the ‘zero’ rating at the beginning of the Company Rating link but it wouldn’t take it. Yes, if I could have clicked on the ‘minus’ sign, I would have done it.

    I have had my phone for over a year and have always gone on-line and added minutes since I use it only if I would have an emergency I add only 60 minutes and 90-days at a time. I received an offer to lower the price from $19.99 to $17.99 so I took them up on it. Same minutes and same number of days. The time isn’t scheduled to expire until August 5, 2016. Remember that date!!

    On May 8, I received an email from Tracfone telling me that on August 7, my account would be charged $17.99 for 60 minutes and 90 days. I wondered why in the world they would be contacting me on May 8 to tell me this when it’s 3 months before my current time expires.

    Today, May 9, I receive another email telling me my account was just charged $17.99 for 60 days and 90 minutes. So I supposedly have until November 5 now on my account.

    Well, that wasn’t going to happen!! Of course I tried calling the usual customer service number and got no where. I hung up and tried again but this time I clicked on the technical service number and got a real person. I explained to him what happened (I knew of course he wouldn’t be able to do anything about it but at least I had talked to a real person) so he transferred me to another person. Explained to her what happened. She also had to transfer me to another person. This time I waited for 40 minutes for a person to answer.

    I think after waiting for over an hour and 15 minutes all together to be able to get the charge to be credited back to my charge account and verifying some more information, this just might be corrected. They are supposed to delete the auto-pay from my account as this is as useless as anything can be. I will go back to adding my own minutes even though it will cost me $2 more per addition. So beware!! If you have issues with them don’t expect to get them settled without spending a lot of time on hold.

    There isn’t a number out of all the ones I found that will connect you to a live person but hitting the tech # at least started the ball rolling.

  18. Customer service are very polite. Just one thing to keep in mind, they lie! I was sent SIM card that worked for a week or so. Phone indicated sim was unregistered. WHAT! Told that system was cause and card was outdated. Asked why they sent outdated SIM card. Said issue has been resolved and will send new sim. None of this makes sense to me. But wait, just remembered, I’m dealing with tracphone customer service. Requested that I be sent several SIM cards so I would have reserves on hand for the next round of issues. Am now waiting for third card. This has been ongoing for over a month. I have also experienced some of the other complaints expressed by others. Not enough room here to list all. Remember this, their main objective seems to be to placate and get out of your call. Question everything when dealing with tracphone and keep them on track with your issue because their good at segwaying onto anything other than resolving your issue. Good luck!

  19. just received an replacement phone LG and fails to work and have called 3 separate times and no one is able to fix the problem totally. The managers are not available and one spends 30 minutes waiting for an answer to the problem. I liked the old phone better with less headache and the manual was simple and easy to comprehend.(Samsung) Lg is not so simple.

    The technicians are courteous.

  20. I had a problem with my tracphone and called 18008677183,

    wait time about 3 minutes.

    problem was resolved as a local network change and would be corrected later..

    all info exchange went smoothly and all questions answered directly.

    the only problem was getting thru the menu maze when customer service answered..

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