Verizon Billing

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Customer Service Contact Information For Verizon Billing

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5 Replies to “Verizon Billing”

  1. I have internet with Verizon more than 10yrs. I called any promotion and tech said: With the same price i paid but for the promotion twice fast for internet but i will paid the same rate. Sound good to be true, i had confirmation # and the date to talked to customer service. But the bill come, completely different with the customer said. i called back, they said customer service made mistake. Now they told me must paid or you will be bad credit and send to collection. BEWARE OF THIS SCAM

  2. We now have FIOS service available where we live and was trying to get it because we had previously had it and liked it. When we moved I disconnected service at the old address and transferred service to the new address. That was 2 years ago and as I have said we now can get FIOS so trying to set up the account I find out that there is a balance due. I paid the bill in good faith and “attempted” to dispute this and get my money back and was informed through the customer service rep that i was speaking to that her supervisor said they do not do any adjustments to bills over 6 months old, I call BULLcrap.When i asked to speak to the supervisor guess what there is no supervisor available to speak to me. I was also informed that the amount due was for 4 months that we did not live at the previous address. I was also informed bu the young lady I was speaking to about disputing this bill that they had a high volume of calls, keep in mind this is the dispute center, that was why no supervisor was available.

  3. Sept 2013 my son sent a broken phone back to verizon. The phone was lost and they expected my son to pay for the phone. We are on a family plan with my son so when they did not receive the phone all our phones, 4 in total, were shut off. I called and was on the phone for almost an hour, when most of that time was waiting for a person to find the tracking number. They could not find the number. The did turn our service on until the next month and then we were shut off again. My son called and the exact same thing happened. This continued for months. In order for this to clear up my son had to pay the bill in full. May 2014 my son received a call saying that they found the broken phone that had been returned and it was placed in a wrong area. They apologized to my son for their error and promised that they would send the money back to him. He called them in June and July to see why he had not received HIS money. Again an apology and a promise that a check is on the way. Well, now it is Aug 2014 and still no refund. nothing. We feel that they are so big and the customer service is full of liars and there is nothing more for us to do. I told Verizon that I will tell everyone I know how HORRIBLE they are and I will never go through them. My son is now done with school and is going to switch to a different company. This is sad because we have been with Verizon for almost 10 years and we basically got an “oh well” when I told them I was going to smear their name. So, I advice everyone to avoid Verizon.

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