Walt Disney World

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Walt Disney World. Come and enjoy the magic of Walt Disney World Resort in Orlando, FL. Plan your family vacation and create memories for a lifetime.

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34 Replies to “Walt Disney World”

  1. Hello.

    We are a group of 18 and have 3 special needs children travelling from England to Disney in May.

    Please could you tell me (1), can we obtain fast track passes for the s.n. kids, (2) if so what dostuffentation is required for proof of disability. (3) if l am emailing the wrong people, can you give me the correct email please?

    Best wishes and happy new year.

  2. Still at 60 my favorite place on earth. First kudos to Linda and Gala at Narcooses. Linda saw I was upset and went out of her way to find out that we were given two queen beds instead of the king we requested. Important to me…. She got her manager Gala involved who made phone calls to try, and succeed too have it changed. I assume Jess was one of the managers and he pulled some Disney Magic. An hour later he found us the accommodations we requested. Kudos to all three for going over and above what is already great customer service. Our whole stay went flawlessly but there is one experience I do need to mention. Our final day was in Hollywood Studios. We were rushing to get it all in and decided to eat at Hollywood and Vine as it would be quick. The food was below average at best. The cost left me feeling this was the first time I felt “taken” at Disney. We stayed at the Grand Floridian. Ate at Narcooses and Le Cellier. We don’t mind paying for value and service. This was neither.

  3. I am writing inregards to a clubhouse I purchased and it is broken how do I get a replacement for it it was a gift to my grandson and when we opened it the ear was broken

    can you help me

  4. I agree with many other people that the characters were missing at the parks. Only a few and long lines set up for them to visit with the children. My main complaint was with the hotel. We stayed at Art of Animation in the cars suite. First, carpets and floors everywhere were dirty with black stains in the carpet in front of every room door. We stayed in a suite that the beds might have been suitable for 2 adults with children but not for 4 adults and a child. All the beds were hard but especially the fold out sleeper sofa and the fold down table bed. Had to go the Walmart and purchase egg crates to put on the mattresses so we could sleep. No towels at pool you had to request extra from housekeeping. Also had to request blankets for the beds from housekeeping and didn’t get them until late the next night after calling again. I went to the front desk and complained about floors etc and got a I’m sorry and a shoulder shrug. I guess you can’t make right something as bad as the floors and lousy beds.

  5. Son on Disney now. Because of lack of buses they missed their Char. Breakfast. 2 hours from Old Key West to Grand Floridian. Is Disney ever going to improve this transportation by adding a lot more buses? We are all vacation club members and this is not funny.

  6. Unfortunately I have to agree with many of the negative comments in the posted reviews. I have noticed a big change in the attitudes of the people working at Disney World. They are not as friendly as they use to be. It may be due to less employees doing the same jobs as before, they get tired and become cranky, but it does not explain the ones that are rude at the start of the day. We also bought the Florida resident weekday pass and we knew their would be blackout days but from June 7 to August 14 that covers my children’s summer vacation completely so we will not be able to go there during the whole summer. I do not think I will be purchasing any further tickets to Disney. The magic is gone from that place Walt Disney’s dream as fallen to commercialism and the bottom line.

  7. All fabulous at parks, restaurants and Ft. Wilderness. I strongly urge the company to post and enforce no ball playing in pools, as we had several problems with hard balls, soccer balls, footballs being thrown for catches in wide areas of Fort Wilderness pools, esp the small pool where young guests had to stay in one area only to be sure balls would not hopefully hit them-no need for dangerous ball playing in pools, as ball often gets away and/or is thrown much too hard by older kids and adults.Just went for Spring Break-many places closed for renovation, missed all the street entertainers who had previously been in Epcot countries. Fast Pass the best!! Staff the best!! Newly renovated cabins at Ft. W beautiful-please update pics online to show how great and updated now! Our golf cart broke down twice-had to be rescued and finally 3rd one was good-fully charged, no water damage, all good but took 3 carts to be fine. Again-staff are the best-all great attitudes, no “attitudes ever at all!

  8. I just came back from a 10 day vacation at Walt Disney World where we stayed at the Port Orleans Riverside Resort. I was disappointed in a lot of things this trip. Our bed sheets were never changed and it would have been nice to have clean sheets at least once. I knew this because I marked the sheet after a few days to see if they would change them. NOPE!!! Disney Springs has lost its “Disney” feel……..so disappointing. Too many high end shops. It’s not fun……..We also waited in line a few times to find out they can’t run the show/ride, but it wasn’t a big deal. White at Typhoon Lagoon we relaxed in the lazy river. It was great until some idiot decided to squirt water in everyone’s face with the boat motors they have on a fence. We didn’t even know the guy and he wasn’t a kid either. He squirted a bunch of people both old and young and was uncalled for. I asked the lifeguard nearby to tell him to stop and she just looked the other way. Trust me I yelled it loud enough for her to hear, but she didn’t want to be bothered. So I talked to another lifeguard about it and he just brushed me off. I feel that Corporate Disney has lost it’s love for Walt. Too commercialized now and it’s disappointing to see. This will be my last of 6 vacations at Walt Disney World.

  9. I just finished the survey at the end of tech help. Gave the wrong answer for the last question. I had excellent help from Holden in the tech dept. I would like to let you know he was the best. Love Disney personnel.

    Cheryl Beauford

  10. I am a single grandmother and have been planning a trip for 8 to go to Disneyworld or Disneyland. I am so frustrated I have saved for years and the prices of everything is just unbelievable. I have tried every avenue I can think of to get the best deals possible. Not only that all this information on line to book a great vacation, I have spent weeks doing all of that only to find rude people and they want to know how much you can spend, what they seem to forget is not only do you have airfare, hotel,car, admission prices, food and of course they kids need a little spending money. I never thought in my lifetime that a person could save if they worked hard and go on a vacation of a lifetime, but after they last few weeks this seems like I will not be able to do this. And as far as staying at a property of Disney’s to make it really magical is just out of this world. And since when is taking 8 people to many that is what I have been told every step I have taken.So It looks like I am going to have to tell my kids no again. Tired Grandmother

  11. phone line sucks.. Disney sucks and service is terrible. who wants to go there on vacation?

    it’s over price and dumb and exhausting.

    Disney world like your money.

    so go to the Bahamas its cheaper and more exciting

  12. We had a very bad day on 8/3/16 in Disneyland in California we flew from Seattle for 1 day five people. Most of the games were not working; Indiana jones, haunted house, alice in wonderland etc, the electricity went down. We were at the line at Indiana jones game twice for an 1 hr and both times the game had maintenance problems. We did spent a lot of money we did not think it was worth it.

  13. if your stars Ariana grande don’t like America then you don’t need my money I will take the grandkids to cedar point its cheaper anyhow and there employees like america

  14. i cant believe they charge us 17 dollars for dropp of we not driving but they said we have to pay we not parking cuz a friend is taking us to the park , and they treat us like crap , why they dont have a separate lane for drop of and pick up ,

  15. I recently won tickets from an auction at a charity event for the Magic Kingdom and Epcot. I was very excited to be going back to Disney World, for it has been over 20 years since I was there last. What I remembered from my last visit was very different from what I experienced during this current visit. Because we arrived at the All Star Music Resort early, the cast member asked us for a phone number she could text to us when our room was ready. We were told that would be between 3:00 p.m. – 5:00 p.m. We never received that text and when we called after 7:00 p.m. that evening to inquire about our room status, we were told that the number given to the cast member at the hotel was unable to receive text messages. That was inaccurate information, the number given receives many text messages daily. Also, at the time of our check-in, we were informed that if we went over to the concierge’s desk they would help us set up our magic bands so that we could use only the bands for ALL of the services offered during our stay. After waiting several minutes in line, we were told by a concierge that they were unable to help us with this task. We spent the first day in the Magic Kingdom. The first ride we went on was the people mover in Tomorrow Land. It stopped mid-ride and we waited several minutes before it was started again. Our next adventure was the American Carousel. The last presentation had no audio. The next ride we went on was Ariel’s ride during which the ride stopped midway through and there we sat until they could get it running again. We then decided to go over to Epic and boarded the Monarail to be transported to that park. Once on board, we again waited several minutes for the ride to begin and then was told that we had to disembark and walk to the where the buses were because the Monarail was not working. On our drive back to our hotel after 10:00 p.m. The very large signs for the All Star Hotels had many burnt out lights. The buses transporting all of the guests were very timely and clean. ALL of the crew members we encountered were very friendly, knowledgeable and caring. What stood out at my last visit over 20 years ago was how clean the parks were. I never saw anything on the grounds that did not belong there. Once again, the grounds were very clean but I did see pieces of trash every once in a while throughout both parks. It is always fun and interesting to go to the magical land of Disney. However, I walked away from this visit thinking Disney has losts its attention to the details. And to me that is what was always so impressive with my past experiences.

  16. I’m very disappointed with the help I tried to receive on Disney.com just now. Because the Disney infinity figures were not purchased from there they could not help me….. really? Where else can I go to get help…. thought the company would want to help with their products… guess not.

  17. I see everyone’s complaint and I agree with them. We went to Disney over thanksgiving in 2014 and it’s a small world was closed,seriously over a busy time of the year. So busy we waited in lines 70-80 mins and some fast passes were gone before we could get them. It was my on daughters(4) first time there yet. My kids got bored waiting,didn’t turn out to be a great vacation at Disney. Disney many years ago used to be the top of the line but technology is better outside of Disney than inside,prices are through the roof. And of course you don’t see characters like u used to years ago.

    But I have to say I did have good customer service when I was there

  18. We’re taking our 10 year old daughter to WDW for the very first time in June. I just saw that Pirates of the Caribbean will be closed for refurbishment while we’re there. Why in the world would Disney schedule a refurbishment on one of the most popular rides in the entire Magic Kingdom in the middle of the busiest times of the year? Couldn’t they do the refurbish say, between January and April? I think you guys are making a huge mistake. There will be MILLIONS of unhappy visitors this summer, us included. Please reconsider.

  19. I know this is a longshot but I wanted to reach out to someone at Disney for dining reservations. Myself and my girlfriendare staying at Caribbean Beach for one week 10/19-26, 2016. I called Disney Dining today for reservations at Cinderella’s Royal Table as I was planning to propose to my girldfriend who is infatuated with Cinderella. I was completely flabbergasted to learn that there are no tables available for the entire week at breakfast lunch or dinner. I am sick to learn of this. It seems to be the only week where all the speciality restaurants are booked. Please, please, please if there is any time breakfast lunch or dinner to confirm I would be so grateful. Regards, Giacinto Caracci

  20. I just happened to read all these negative comments about what was my favorite place.

    I do not see any comments from Walt Disney about fixing these issues.

    what a shame. I am a large stockholder and am upset that this is happening and wonder what you are all doing to better this. It used to be one of the places in the world where happiness existed and things didn’t change. guess that’s not true any longer.

  21. After several great trips to Disney over the years I am really concerned over the decline in trip 8/12 in Florida. Stayed at Carribean Beach Club. Hotel was very dirty and needed updating and carpet was horrific. My son was seriously ill during our stay and our maid, Sidalese was so hostile and unfriendly to both my son and myself it was unbelievable that we were staying at Disney. She refused to clean our room later and actually said that coming back was not going to work for her. Like we were there on her timetable. She has a very rude demeanor.

    My son and I took a walk on the property at about 11 and walked past a woman half dressed laying on the sidewalk in her own vomit. This was very upsetting. Actually met another family who said that they encountered a drunk man harassing them at All Star Music resort and watched him urinate openingly in the food court.

    Downtown disney was very difficult to negotiate and impossible to park. The parks was way overcrowded and the waits way beyond fun. MGM needs more rides or limited admission. The monorail to parking at Magic Kingdom closing early during extended disney hours was really annoying at the end of a long day.

    Disney fans will stop coming if you keep raising prices and lowering the disney experience.

  22. Dear Magic Kingdom,

    I am writing about my last visit there a month ago . I bought 4 adult parkhopper for 3 days Grand daughter who is 8 months old was free. It all started with the bus driver who was unprofessional . It happened agin on a ride . I am Handi capped and walk with a cane . I don’t ride every thing any more but still have fun visiting a little slower now. I was trying to relive our child hood again . I have been to Paris 4 times , Florda 8 times and the rest LA . Back to my storie The gentleman would not honor my Handi capp and told me to move on in the line . I can only walk a short ways then have to rest , also I was told the same advice in the haunted house ride. I was just treated like cattle . I have never felt this way before . I have always felt like a guest . I plan on coming back in January with my grad son and his family again , I stiil love you guys you the best , just a horrible experience . I know its not like you but on this time you failed . It was a family vacation gone wrong , Safari Park was good and the lodge was great good food . Thanks for the memories we had .

    Yours truly

    Mark Fuller

  23. I just cost Disney 16 guests. I told them about how Disney gave all the white men in IT notice that they would be fired as soon as they trained the H1B Indians on how to do their jobs. The H1B visa program is supposed to be for positions that can’t be filled but it is used to get average workers at 1/2 the price, who can be deported if they whistleblow. These people had gone many times and I explained it in front of their kids. If I hear anyone talking about Disney I will tell them how un-American they are. Good luck with your 2nd rate IT dept cyber security, that’s not where you want quantity over quality . When you get quantity engineers, you have the Bopal Chemcial disaster in India, Tacoma Narrows in Washington, etc. Quality is key. Leave quantity for gender studies and other bs.

  24. 3-26-2016 My 4 generation family always enjoys going to Disneyworld. Other than the food at the food court at the art of animation, which could use few more American style dishes, our visits have always been great. From the fantastic Character Breakfast to the use of fastpasses, we have always and will again look forward to going to Disneyworld.

    As far as customer service, I had a problem and dropped an e-mail to them. They called two days later and resolved the problem. My only regret is not asking them to extend my stay from two nights to three. I am calling daily in hopes of getting that extra night. We find that there are so many things to do and see that we cant get them all in in the time we reserved. So change your attitude, find some of that magic and enjoy your next trip. Have a ball because we always do.

  25. I have been driving 11 hours 2-3 times per year to go to WDW. The last few trips have not been enjoyable, and I’ll go as far to say the last trip might have truly been my last trip. I stayed in All Star Sports, and was awakened no later than 7am every morning by the beeping of multiple buses loading and unloading large loud groups of people. Called customer service who said they’d call back and move me, never heard back from them. I hit the parks in the mornings and was treated to metal detectors (I didn’t even have a bag, but had to wait in lines for scans). Rides were down off and on throughout my trip, including Mine Train. I had made reservations for a very disappointing breakfast at Be Our Guest to get a head start for the Mine Train line before the park opened. Well after starting woth a super rude hostess at BOG, went to the ride and it was closed. Stood in line for 45 minutes since I was near the front, then gave up. By then all of the other rides had waits of an hour of longer. So much for planning. I ate at least five or more sit down table service meals, only one of which was good food. The rest of the food in the parks and resorts was carnival level, at best. Some places charge ridiculous prices for the “ambience”, such as BOG. So not worth it, in my opinion. Very few cast members seemed to enjoy their job, and some seemed to be inconvenienced by park goers. It’s just not like it was years ago.

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